On-line ordering portal very easy to navigate. Any queries are answered very promptly.
Company replied
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See what reviewers are saying
Easy to order. Quick to arrive. Postage very expensive via FedEx is the reason for 4 stars. I was happy to wait a few days but there was no cheaper option.
Company replied
Fast reply to our general enquiry, website also handy too as can generate an online Proforma yourself if paying via BACs. Goods were as stated and dispatch was immediate, overall this supplier has go... See more
Got the advice, got sent the kit, put it together as instructed by their very helpful tech department and everything works as planned first time. Never been disappointed with the service I have receiv... See more
Company replied
Company details
- Electronics Wholesaler
- Automation Company
- Electrical Equipment Supplier
- Electronic Parts Supplier
- Electronics Store
- Energy Equipment and Solutions
About Charter Controls
Written by the company
Charter Controls is family owned and run with a clear vision for the future.
Charter Controls is NOT a distributor in the traditional sense. We are a Manufacturers Agent.
This means that we are the exclusive importer of the product ranges that we sell, most of which are featured on our online store.
Our philosophy is simple; we work for you, our customers, not our suppliers.
Why? because our customers pay our wages not our suppliers. Therefore we are here for you. We want you to enjoy your customer experience with us so you will return to us with confidence.
The best of both worlds We strive continuously to simplify your purchasing experience as you will see from our new web site.
Low price and high quality.
We pride ourselves on our customers feedback and would love to hear what you think. Please click here to see what other people have to say about us.
Our routes to market
We employ various routes to market including RS Components, Farnell Element 14, CPC and Rapid Electronics in addition to strategically located specialist Control Gear distributors and wholesalers.
We also sell directly to you.
We do not employ an expensive sales force. This cost saving enables us and our distributors to sell directly to you at very competitive prices. However we do employ a National Sales Manager who, together with office based product specialists will provide you with full on-site and telephone support.
High standards of service and support, backed by 40 years of relevant experience.
Charter Controls is a trading division of Unipower (UK) Ltd.
Contact info
Plot G Drury Lane, TN38 9YA, St Leonards on Sea, United Kingdom
- 01424850660
- enquiries@charter-controls.com
- charter-controls.com
User friendly
On-line ordering portal very easy to navigate.
Any queries are answered very promptly.
August 27, 2025
Reply from Charter Controls
Thank you for the great feedback! We're glad to hear you were happy with the online portal and our customer service. We always aim to respond quickly and keep things moving for our customers. Looking forward to helping you again soon!
Charter Controls provides helpful…
Charter Controls provides helpful advice and timely delivery, supported by prompt responses and technical assistance. Their service is reliable, though not exceptional.
March 2, 2025
Unprompted review
Reply from Charter Controls
Thank you for taking the time to share your feedback. We're glad you appreciated our technical support, prompt responses, and reliable delivery. That said, we’re sorry to hear we didn’t quite meet your expectations overall. As your review has not come through from one of our automated requests we are unable to identify your order to look into this. If there's anything specific we could do to improve your experience in future, we’d really appreciate the opportunity to learn more.
Best Regards,
The Charter Controls Team
Quick response to quote request!
Quick response to quote request!
Quick delivery next day!
January 7, 2025
Reply from Charter Controls
Thank you for the great feedback! We're glad to hear you were happy with the fast quote and next-day delivery. We always aim to respond quickly and keep things moving for our customers. Looking forward to helping you again soon!
Best Regards
The Charter Controls Team
Bought in the past as was pleased with…
Bought in the past as was pleased with the service. So why not buy again.
October 17, 2024
Reply from Charter Controls
Dear Mr Chapple,
Thank you for your kind review. We strive to provide quality customer service every time you purchase our products.
Best regards,
The Charter Control Team
Reply from Charter Controls
Thank you for your review! Charter Controls is always happy to help to ensure that our customers find the right solutions for their needs. - The Charter Controls Team
Able to speak with you on the phone and…
Able to speak with you on the phone and sort everything out.
September 17, 2024
Reply from Charter Controls
Thank you very much for taking the time to leave us a review. Customer service is something we are very passionate about. We hope to hear from you again soon.
The Charter Controls Team
Prompt response from quotation right…
Prompt response from quotation right through to dispatch of goods...
September 5, 2024
Reply from Charter Controls
Thank you for your excellent review. We strive hard to respond quickly to our customers' needs and it is always appreciated when our efforts are recognised. - The Charter Controls Team
Reply from Charter Controls
Hello, Paulo, We are very pleased that we had what you needed on hand and were able to deliver it the next day. The Charter Controls Team
Prompt delivery at a reasonable price…
Prompt delivery at a reasonable price with the technical features we needed.
July 19, 2024
Reply from Charter Controls
Thank you so much for your 5 star review! We are so pleased to provide the best products with the technical features that you need at reasonable prices, then getting them to you, quickly! - The Charter Controls team
This is my first experience ‘is good on…
This is my first experience ‘is good on time delivery
May 29, 2024
Reply from Charter Controls
Thank you for your recent review and that you were pleased with our good on time delivery. - The Charter Controls team.
Great prompt service
April 24, 2024
Reply from Charter Controls
Hi, Mr Timbers,
Thank you for your kind review. We strive to provide great prompt service and are happy when we achieve it. - The Charter Controls Team
Highly recommended.
Highly recommended.
This company went above and beyond my expectations for good customer service, not once, but 5 times over a few days.
Fantastic technical advice and support, along with efficient dispatch of goods, which arrived well within the delivery window. Thank you!
April 29, 2024
Reply from Charter Controls
Thank you very much for your kind review. We strive to provide excellent customer service to give our customers the greatest value for their business. - The Charter Controls Team
Reply from Charter Controls
Thank you very much for your 5-star review, David. We truly appreciate when our customers recognise our efforts to provide excellent customer service through speedy delivery and quality packing. - The Charter Controls Team
Reply from Charter Controls
Good Morning,
Thank you so much for your five star review. Charter Controls strives to provide friendly and knowledgeable customer service while maintaining the right amount of stock, getting it to you fast. We look forward to serving you again. The Charter Controls team
Quick delivery
February 16, 2024
Reply from Charter Controls
Thank you. We strive to provide a quick delivery service from start to finish. - The Charter Controls team.
Brilliant company
Very clear precise information, very easy transaction, fast delivery.
January 29, 2024
Reply from Charter Controls
Dear Peter,
Thank you so much for your 5 star review. We strive every day to add value to our customers' journeys, so we truly appreciate when we hear that our efforts are working. We look forward to working with you again.
The Charter Controls team
Reply from Charter Controls
Dear Rob,
Thank you for your 5 star review. We strive to provide great prices and excellent service, so it is so appreciated when it is recognised. We look forward to working with you again.
The Charter Control team
Good experience with Charter Controls
Good company to deal with, good line of products with a helpful sales team. I have ordered from Charter Controls for 2+ years and never had an issue.
January 5, 2024
Reply from Charter Controls
Hi, Ethan,
Thank you very much for your 5* review.
Our team strives to provide the best products in and service in the business and we are glad to hear that you have had a good experience.
Kind regards,
The Charter Controls team
Good service and speedy delivery
October 19, 2023
Reply from Charter Controls
Good morning Chris,
Thank you for your 5* review!
Our team are dedicated to providing the best possible service and we're thrilled that you agree. We look forward to receiving your next order soon.
Kind regards,
The Charter Controls Team
Thank you for your willingness.
From the beginning, communication was at an excellent level, which led to the final success. Everything was clear and transparent. A constructive attitude and willingness.
September 25, 2023
Reply from Charter Controls
Good morning Radek,
Thank you for your 5* review!
We are so pleased to hear that you found your experience purchasing through Charter Controls an enjoyable one. Our team strive to offer the best possible customer service and were glad you agree.
Kind regards,
The Charter Controls Team
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