I bought an expensive reef aquarium which was damaged before delivery. Gabby promised me they would replace it as soon as possible but could be a fair wait. Today after 4 weeks a replacement arrived.... See more
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Genuinely disappointed that they insist on a faulty product be returned first before a replacement could be sent despite sending pictures clearly showing the problem. In my case its a led light unit... See more
I have bought many things from this Aquatic business, they always do the very best to deliver quickly with whatever I have requested. On one occasion they had something out of stock and replaced it w... See more
Such a great service. Bought a fish tank Ciano emotions 150 Pro and it's arrived very well packed just 2 days after purchase. After 2 weeks i had an issue with light power supply which has been replac... See more
Company details
Information provided by various external sources
Voted the UK's #1 Online Retailer for 2016 & 2015 by the readers of Practical Fish Keeping Magazine. We specialise in coldwater, tropical and marine aquariums. As the leading supplier in the UK we have a huge range of products in stock from all the leading manufacturers. With online stock availability, next day delivery and free postage on orders over £50, you won't find a faster or more reliable service anywhere.
Contact info
14 Merchant Drive, SG13 7AY, London
- 0203 697 3750
- info@charterhouse-aquatics.com
- charterhouse-aquatics.com
4.1
Great
18K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great cusomtenr
Great service and always delivered on time. Have used many times and will use again.
September 24, 2023
Great as usual
September 24, 2023
I love this company and have used them…
I love this company and have used them several times for marine equipment/supplies and will continue to do so. Very competitive prices and from order to receiving the goods is generally within one or two days. Love them and can't recommend them enough.
September 25, 2023
Love the product
Love the product, Kessil do it again. A80 tuna blue is great little light. The delivery was fast and accurate. Courier and charterhouse done great jobs, certainly buy this route again.
September 24, 2023
I ordered a glass vivarium
I ordered a glass vivarium. Packaged with care and arrived quickly. I was concerned as I live the other end of the country. But amazing care with their deliveries. Very happy customer
September 24, 2023
Always very helpful
Always very helpful. Responds to e mails quickly. Good range of products with the best prices.
September 24, 2023
Couldn't do enough to help me
Couldn't do enough to help me, brilliant people to buy from.
September 24, 2023
Poor Organisation
Never has an issue until last week. I made my order with these guys as the website stated in stock. Received an email saying it will be at least 15 days before delivery. So I gave them a call and they said they had none but the delivery to them was already late so will sent this week. They haven’t been sent ‘this week’ so this was clearly to prevent me cancelling and going elsewhere.
Checked the items I ordered and they are still showing in stock for delivery a week before the earliest date I was told in the email. 😩🤷♂️🤯
September 11, 2023
Highly recommend Charterhouse Aquatics
Highly recommend Charterhouse Aquatics! Their wide range of aquatic products and excellent customer service make them a top choice for aquarium enthusiasts.
September 22, 2023
Unprompted review
Stop sending these
September 13, 2023
Always been a reliable service
Always been a reliable service. Goods i purchase are well packaged. Always need anythkng they always help me out
September 9, 2023
Co2 disposable reactor ATI
The purchase of the item was very easy either website.
The delivery arrived within a day of the delivery date.
Overall very happy with the service
September 10, 2023
Brilliant company
Brilliant company, always use them for my marine equipment. ⭐️⭐️⭐️⭐️⭐️🌟
September 9, 2023
Very quick delivery
Very quick delivery. Needed a replacement pump urgently. As ever good fast service.
September 8, 2023
I pay for next day and I got it 2 days…
I pay for next day and I got it 2 days later
This has not need the only time
Not use Royal Mail
September 14, 2023
Been with charterhouse for a long time…
Been with charterhouse for a long time now, good delivery happy and happy with the products and seals that came.
September 9, 2023
Always a first class service
Always a first class service with these guys
Prices are hard to beat, and they'll match anything
September 13, 2023
Great service as always
September 11, 2023
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