Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We met Henry at our home this afternoon and found him to be a very polite professional person. We picked a stock two seater sofa which met our needs perfectly and in a fabric which exactly matches... See more
Company replied
Aron was professional, respectful & a well of knowledge. At no point did we feel we were being sold to. He simply ensured that we received all the information we needed which enabled us to make... See more
Company replied
Item: Mobility bed Henry was able to answer all our questions and was extremely knowledgeable about every part of the bed explaining how it works as he was constructing it in our kitchen. He talked... See more
Company replied
Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
293 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful chair
Ed the salesman was really nice,I felt no pressure to purchase a chair.After a chat we came to a decision that I hoped would suit me.After having used two other companies I was a tiny bit cautious
I need not have worried,the guys at the factory have far exceeded anything I could have thought of.To say this is like a hug is an understatement.I never thought a chair could make such a difference to how you feel.Pain is an individual experience and I have a unique chair that helps me mentally and physically cope
Thank you all.Salesmen, factory workers and very polite office staff.Very quick delivery,I would recommend this company to anyone who needs help finding a specific chair for their needs.Thank you doesn't seem enough,but it's heartfelt.From start to delivery all involved have been wonderful 😊
November 14, 2025
Unprompted review
Reply from Charterhouse Mobility
We are thrilled to hear how happy you are with the service and furniture you've received, from your demonstration with Ed, to the delivery of your bespoke riser recliner chair. We know how transformative our products can be when managing pain and discomfort and we are delighted to hear that with your unique chair, it is helping you to mentally and physically cope. Your feedback means a great deal to us all, and if we can be of assistance in the future, please do not hesitate to get in touch.
With our best wishes,
From all at Charterhouse
⭐⭐⭐⭐⭐ **Excellent Service and a…
⭐⭐⭐⭐⭐ **Excellent Service and a Life-Changing Recliner!**
I recently purchased a recliner from Charterhouse Mobility, and I couldn’t be happier with the experience. The demonstration was carried out by Henry — a knowledgeable and genuinely pleasant young man who immediately understood the comfort I’d been missing for over 20 years with my old chair. Although the recliner was a significant investment, Henry offered a very fair part exchange, which made the decision much easier. His patient and informative demonstration showed me precisely what I needed to feel at ease again. I’m absolutely delighted with my purchase and highly recommend Charterhouse Mobility!
November 11, 2025
Unprompted review
Reply from Charterhouse Mobility
We are delighted to hear how happy you are with the service you've received from Charterhouse Mobility. Thank you very much for letting us know how pleased you are with your purchase and for sharing that with Henry's help and knowledge, you've been able to choose just the right chair for your needs.
We trust that you'll be delighted with your furniture and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
From all at Charterhouse
Great company
Ordered a riser recliner and from start to finish the company were brilliant. The chair is very good quality and very comfortable. Had to call them couple of days after it was delivered as slight adjustment needed on the depth of the seat, Jack arrived the next day and adjusted the seat to help my mum sit more comfortably and offered to call back in a couple of weeks to see if all ok. Fantastic company would definitely use again
October 15, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. It means a great deal to us all at Charterhouse to know how pleased you and your mum are with the riser recliner chair she has received and the service we've provided.
If we can be of assistance in the future, please do not hesitate to contact us. We are always here to help.
Best regards,
The Team
Ed came out showed my Mum a rise and…
Ed came out showed my Mum a rise and recline chair, we had seen lots of different companies but this chap new everything there was too know
Ed let the chair sell it self, no pressure he had a vast aray of colours as well so mum managed to match her existing suite! A very happy lady thank you Charterhouse!
October 28, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review! We're thrilled to hear that with Ed's help, your mum has been able to choose her bespoke riser recliner chair with fabric to match her existing suite!
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Service has been great start to finish
Service has been great start to finish, the care team were so helpful and went through everything with me so I really understood what I was getting
No pressure at all, a delightful experience
October 24, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for letting us know that the service you've received from Charterhouse Mobility has been great from start to finish. Our customer care team will greatly appreciate your feedback and we're all so pleased to hear that this has been a delightful experience for you.
With our best wishes,
From all at Charterhouse
I've recently had a lovely…
I've recently had a lovely demonstration from ed he was so polite and professional i really can't wait to get my new chair and bed
October 30, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your glowing review regarding your demonstration with Ed. We'll certainly pass on your kind words to him and we trust that you'll be delighted with your new furniture.
Best regards,
From all at Charterhouse
Good from start to finish!
I needed a new bed rather urgently. My mattress had collapsed, and I could not easily transfer to my wheelchair. I made a phone call to Charterhouse, and Henry was with me within 24 hrs. He spent 2 hrs assessing my needs (and asked questions I wouldn't have thought of until much later!) and 3 weeks afterwards my bed was ready. Following good communication with Jennifer in the office, it was carefully (and cheerfully!) installed by John and Giles (a father and son team) and I was shown how to use it. I have had 7 good nights sleep since!
I would thoroughly recommend Charterhouse.
October 25, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review. At Charterhouse Mobility, we endeavor to provide the best possible service for our customers and it means a great deal to us all to know how happy you are with the service you've received, from your initial enquiry to the delivery of your adjustable bed.
We're delighted to hear how well you are now sleeping!
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
Finally, the perfect chair after seeing so many! Highly Recommend!
I was looking for a new chair for myself. Having bought chairs from Oak Tree Mobility and Furniture Village, I was not satisfied.
I then had demonstrations from HSL and Willowbrook and was still not satisfied.
Then came Ray from Charterhouse Mobility. Ray was very informative, kind and courteous. The chair he showed us was very comfortable and he also took care of my needs. He was able to spot adjustments that I needed, that no other company had and it meant that I am now finally getting the perfect chair for me!
Thank you Ray and Charterhouse Mobility
October 30, 2025
Unprompted review
Reply from Charterhouse Mobility
We are thrilled to hear how happy you are with the service you've received from Charterhouse Mobility. Thank you for your lovely feedback regarding your demonstration with Ray, who has assisted you in finally getting the perfect chair for your needs. We'll certainly pass on your kind words to him.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Team
Great service
Jack, Ben and Ed. Great service. Lovely boys . Brilliant job.
October 30, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely review. We know that Jack, Ben and Ed will be delighted to hear your feedback and we all greatly appreciate you choosing Charterhouse Mobility for your bespoke furniture.
Best regards,
From all at Charterhouse
Awesome Ray with an Awesome chair
Called Charterhouse and managed to get Ray to come and visit us pretty soon
Ray was polite, well mannered, explained everything thoroughly and made us feel very comfortable and happy with our purchase.
October 29, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for the glowing review regarding your demonstration with Ray. We know how much he will appreciate your comments and we're sure that you'll be delighted with your new furniture.
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Charterhouse Team
Sold a bed to mother no aftercare take your money not their problem.
Shite company
October 1, 2025
Unprompted review
Requested a home demonstration of a…
Requested a home demonstration of a recliner chair and Henry called the next morning. He arrived on the dot and brought in a chair to show me. I tried it out and he took measurements for width, depth and back height. He explained everything about the mechanism for reclining and brought in swatches for choice of materials which were very extensive. A very good company and Henry was outstanding with his help.
September 6, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your feedback regarding the furniture demonstration with Henry. We're so pleased that with his help, you've been able to choose your made to measure riser recliner chair.
We sure you'll be delighted with your furniture, and please let us know if we can be of help in the future.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Joe was great!
Joe was great!
Myself and my wife were looking for a new adjustable bed. Joe was very thoughtful and took his time explaining everything to us. We are both thrilled with the bed and look forward to it arriving soon.
September 4, 2025
Unprompted review
Reply from Charterhouse Mobility
We're so pleased to hear your lovely comments regarding the demonstration with Joe. Thank you so much for taking the time to share with us how Joe was very thoughtful and took his time to explain everything, so that you were able to choose just the right adjustable bed for your comfort and support.
Thank you for choosing Charterhouse Mobility.
Best regards,
From all at Charterhouse
What a fantastic chair
What a fantastic chair. Everything from booking in my demonstration, to the demonstrator showing myself and my wife the chair options, to making the purchase was very professional, courteous, helpful and easy.
I have been uncomfortable in my old chair for quite some time and had found Charterhouse Mobility online. I was called and was schedule to have a demonstration with Henry. When Henry arrived he was polite, professional and really listened to the issues I was having and made suggestions that have helped ease my back pain.
I couldn’t be happier with the chair I have received. I would recommend CharterHouse Mobility to anyone wanting a comfortable chair to relive you of your aches and pains.
September 4, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your wonderful review! At Charterhouse Mobility, we are dedicated to providing our customers with a first class service, from the initial call, to the delivery of their bespoke mobility furniture. We are thrilled to hear how happy you are with your riser recliner chair and if we can be of service in the future, please do not hesitate to get in touch.
Best wishes,
The Charterhouse Team
Not worth the money
My friend bought a chair, extremely overpriced. The guy messured me and not the gentleman it was meant for. The gentleman is was meant for is extremely disabled and leans to the right. The guy who came even took pictures of him on his old chair. And as a mobility furniture, made to messure I thought there would of been extra support on the side he leans on but o no! Even the picture support doesnt support much. I've emailed twice only to be ignored.
April 28, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your comments on behalf of your friend. We have responded to your emails and also tried calling you, but unfortunately we haven't been able reach you on the number provided. Messages have been left asking you to call us when convenient, but as of yet, we've not heard back. We are always here to assist our customers in whichever way we can, so please do get in touch if your friend requires our help.
Best regards,
The Charterhouse Team
Oxford riser recliner
Ordered chair yesterday had Henry excellent caring kind very help ful went through every thing in great detail could not be happier even got 375.00 off my old riser recliner would recommend them to any one fantastic service Henry could not have been more caring and help ful thank you jo
August 28, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We are thrilled to hear that you could not be happier with the service you've received when choosing your Oxford riser recliner chair with Henry. We'll certainly pass on your kind words to him and we trust that you'll be delighted with your new furniture.
Best wishes,
The Charterhouse Team
Charterhouse bespoke riser chair
Great service by Joe answered all of my concerns with great product knowledge and demonstrated the chair answering my questions at the same time and taking measurements. Being disabled I was happy with the level of service anquality of a chair bespoke measured to fit me and for my comfort. Lovely materials to choose from. Very pleased all round.
August 21, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review. We greatly appreciate you sharing how happy you are with the level of service you've received regarding your demonstration with Joe and the quality of our furniture. It's wonderful to know that with Joe's help, you've been able to choose your bespoke riser recliner chair that is made to measure and designed for your comfort.
If we can be of any assistance in the future, we are always here to help.
Best regards,
From all at Charterhouse Mobility
The experience was excellent
The experience was excellent, explained about everything and very helpful views. When I rang for an appointment, Adam asked if I minded a man coming to my apartment, first time ever being asked that question. I said no not at all.
Joe was very good.
August 13, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. Your feedback means a great deal to us all at Charterhouse and we're so pleased to hear that it was an excellent experience for you, from your initial conversation with Adam, to your home demonstration with Joe.
Thank you for choosing Charterhouse Mobility for your bespoke riser recliner chair. We trust that you'll be delighted with your new furniture.
Best regards,
The Charterhouse Team
Great Service
It was a smooth transaction from start to finish. Jack was helpful and explained how the chair worked, highly recommend this company..
July 31, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased to hear how happy you are with the service you've received from Charterhouse. We make every effort to ensure that the entire experience is smooth from start to finish and we're thrilled that you would highly recommend us.
Thank you for choosing Charterhouse Mobility for your riser recliner chair and if we can be of assistance in the future, we are always here to help.
Best regards,
The Charterhouse Team
Lovely salesman Henry from CHARTER HOUSE MOBILITY
Lovely salesman Henry, who explained and actually gave a demonstration of how the chair worked.
The delivery man Jack was charming and went out of his way to deliver the chair and set it up very quickly as I had received a call from the doctors to see me this afternoon.
All very quick and charming service and would have no problem in recommending Charter House Mobility.
July 31, 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your lovely review. We greatly appreciate you taking the time to share how pleased you are with the service you've received, from the chair demonstration with Henry, to the delivery and installation of your bespoke furniture by Jack. We'll certainly pass on your kind words to them and we are thrilled that you would recommend us.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.