Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
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Review summary
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We met Henry at our home this afternoon and found him to be a very polite professional person. We picked a stock two seater sofa which met our needs perfectly and in a fabric which exactly matches... See more
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Aron was professional, respectful & a well of knowledge. At no point did we feel we were being sold to. He simply ensured that we received all the information we needed which enabled us to make... See more
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Item: Mobility bed Henry was able to answer all our questions and was extremely knowledgeable about every part of the bed explaining how it works as he was constructing it in our kitchen. He talked... See more
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Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
293 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
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Excellent ... highly recommend
I called Charterhousemobility for a bed on behalf of my mother who was struggling to sleep due to COPD , first of all the service from start to finish has been flawless the gentleman who did the demonstration was extremely knowledgable and put my mother at ease. Although there is no cure for which she has my mother has managed to sleep longer throughout the night. Would highly recommend this company. Thankyou again
May 10, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Darren,
Thank you very much for taking the time to leave such a lovely review. It's wonderful to hear that your mother is benefiting from her new adjustable bed and is now able to sleep longer throughout the night. We greatly appreciate your feedback and for letting us know that you would highly recommend us!
Thank you for choosing Charterhouse Mobility.
Best wishes,
From The Team
Excellent service all round
Excellent service all round, everyone was so kind and helpful. Fantastic quality furniture. Would highly recommend. Definitely worth the money.
July 20, 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you for your 5 star review. We greatly appreciate you taking the time to let us know that the all round service you've received from us has been excellent.
With our best wishes,
From all at Charterhouse Mobility
Great Service top to bottom
We Contacted Charter house for my elderly grandfather last month and all i can say is what a wonderful experience it was top to bottom, he's very pleased with the end result it was very important to him to have a British made chair and specifically something that he can raise his legs due to pain he experiences - which this chair has helped with. we will probably be back for my other half's parents in around a year.
May 17, 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review. We understand the importance of having quality, bespoke British made mobility furniture and how beneficial the tilt in space aspect can be for many ailments, including leg pain. It's wonderful to know that the riser recliner chair we've provided is helping your grandfather and we're always here to help if we can be of further assistance in the future.
Best regards,
The Charterhouse Team
Stop preying on the vulnerable
Your sales team member preyed on my elderly relative and wouldn’t take no for an answer, pressurising them to write a cheque for £3,850 there and then! Luckily a family member happened to arrive unexpectedly, and prevented the sale going any further!
What disappoints me the most, was the sales person miraculously offered a further £1,200 discount after being rumbled!
Maybe you should offer that lower discounted price straight away, as you are obviously making enough margin at that price.
Can I suggest also that you are more considerate, insisting a family member or neighbour is present when demonstrating a product to someone who lives alone.
Please stop preying on the vulnerable!
Edit - 18/07/2024 Further to your (Charterhouse) response, I can confirm the email provided is correct as it was automatically added from my Google account and I am receiving emails emails from trust pilot to that very email.
I am hesitant to provide my phone number as I am not keen on being inundated with nuisance calls.
I look forward to receiving your email.
July 9, 2024
Unprompted review
Reply from Charterhouse Mobility
Paula,
We have requested further information from you such as phone number and details of the experience that you are describing that would enable us to confirm that this is based on a genuine experience actually about Charterhouse Mobility but you have only provided an email address and the email address that you have given does not seem to be valid as the email we have attempted to send has bounced back.
As this is simply just not how we operate as a business, we have a very difficult time believing that this review has been correctly placed about our trustpilot page. We would never prey on the venerable, ever. We pride ourselves in the ethical, friendly and fair approach that we have instilled in all aspects of our business.
To your suggestion, we cannot 'insist' that someone be accompanied by a family member or neighbour as it is not always possible but we ALWAYS encourage it and we ask every single time if the person we are visiting would like a relative or friend with them for the appointment.
We take the accusation that you are making very seriously and if you believe that you have written this review on the correct business then we would be very keen to hear further from you directly.
Please call on 01284 510 010
EDIT (Further to your response)
I assure you that we do not inundate anyone with calls of any sort, it would be really good to be able to have one conversation to discuss this matter and try to ascertain some details. Perhaps you would prefer to call us on the number provided, even if you withheld your own number?
Best regards,
Charterhouse Mobility Customer Care Team
Best company for furniture by a mile
From start to finish there was not any problems at all. Every body was courteous when dealing with us. When I wanted to pay for the chairs by bank transfer instead of over the phone, there was not any problem. The chairs my wife and I purchased are top notch and worth every penny. I know that some people would say they are expensive, but they are worth every penny and then some.
July 2, 2024
Unprompted review
We just like to say that everyone I had…
I just like to say that everyone I had contact with from this company have been complete gentleman gone through everything explained everything and make sure I was happy we’re on time for both visits. What can you ask in these days? Thank you very much.
June 26, 2024
Unprompted review
Excellent service in all areas
All the staff were very helpful in helping my 91 year old mum & dad get just what was needed and quickly so dad could come home from hospital.
They bought a double adjustable bed with separate mattress controls. The bed was assembled by the lovely delivery people.
Adam at customer services was also fantastic at helping.
Overall very satisfied and highly recommend
Many thanks
June 1, 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We're so pleased to hear that you are very satisfied with the service your parents have received from us and It's wonderful to know that your dad was able to come home from hospital due to their adjustable bed being delivered in a timely manner. We'll certainly pass on your lovely comments to Adam and the delivery team.
If we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
From all at Charterhouse
From start to finish perfect.
From start to finish perfect,Henry explained everything about reclining chairs.arrived 4 weeks later by Shane and Jamie lovely lads all of them,would recommend Charterhouse to anyone could not find better.firm.
June 11, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mrs Smith,
Thank you very much for your glowing review! It is our priority to provide the best possible service from start to finish and we're so pleased to hear that we've achieved this for you. It's great to know that you would recommend Charterhouse to anyone and we'll certainly pass on your wonderful feedback to Henry, Shane and Jamie.
Thank you for choosing Charterhouse Mobility.
Best wishes,
From the team
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with, nothing is too much trouble! Would highly recommend to anyone! Thank you for all your help!
May 1, 2024
Unprompted review
Reply from Charterhouse Mobility
Thank you Callum. We really appreciate you taking the time to leave such positive feedback.
Best regards,
From all at Charterhouse
Top quality service
Friendly, helpful representative who visited my home and carried out an in depth demonstration. Everything he promised was carried out and the chair was delivered much earlier than expected by efficient and friendly delivery men. Excellent!
March 28, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Pam,
Thank you very much for sharing your experience with us. It's our priority to provide our customers with the best possible service and we're so pleased to hear that the entire process, from your home demonstration to the delivery of your furniture, has been top quality.
Thank you for choosing Charterhouse Mobility.
Best regards,
From all at Charterhouse
Happy customer
The demonstration was not only helpful,but the demonstrater was very informative about every aspect of the chair for my husband .We were under no pressure to buy but are glad to have done so.My husband was suffering a lot with legs and feet swelling ,but since getting the chair his ankles are back to normal.It is worth every penny you only get what you pay for.Thank you charterhouse.And thank you to the young men who delivered it .
April 4, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mrs Corbett,
Thank you so much for sharing your experience with us. It is our goal to provide the best possible service for our customers, from start to finish, and it's wonderful to know that your husband is benefiting from his new riser recliner chair.
Thank you for Choosing Charterhouse Mobility.
Best regards,
From all at Charterhouse
What a lovely experience my mother has…
What a lovely experience my mother has just had with Joe from your company. Joe took his time and explained everything clearly to my mother and myself.
Would gladly recommend Joe and his company and the quality of his products namely a rise and recline chair.
April 13, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Lyetta,
Thank you so much for your 5 star review. It means a great deal to us to know that your mother had a lovely experience when choosing her riser recliner chair, and how Joe took his time to explain everything clearly to you both. It's wonderful to hear that you would gladly recommend Joe and Charterhouse Mobility, and we'll certainly pass on your kind words to him.
Best wishes,
From all at Charterhouse Mobility
Hello I have just had a wonderfull …
Hello I have just had a wonderfull buying experience from the onset off Joe turning up at the allotted time to myself speaking to the owner off Charterhouse mobility Adam not only as a bespoke company there ethos on how I was treated to speaking to Adam & Joe both very diligent on how to give there best to help me aquire a mobility high-rise chair having to sit in a chair to be measured very bespoke able to choose the fabric and various add ons sorting out a delivery time all very seamless treated with a lot off care with the knowledge of enjoying the whole experience I do so thank Adam & Joe with respect Roger wilson
April 10, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mr Wilson,
Thank you for sharing your experience with us. We greatly appreciate you taking the time to leave such a lovely review. It is our priority to provide the best possible service for our customers throughout the entire process, and we're thrilled to hear that it has been a wonderful buying experience for you from the onset. We'll ensure that your kind words are passed on to Adam and Joe.
Thank you for Choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
From the very beginning the service was…first class
From the very beginning the service was first class. The demonstrator who visited first was extremely helpful and explained everything in detail. He did not pressure us in any way and was a very likeable young man. He took many measurements and told us how long the order would take. The two chairs were delivered well within the expected time and the two delivery men were extremely polite, careful and made sure that we knew exactly how to operate the chairs. They did not leave until we were completely happy with the product. The service we have received from charter house has been first class and we are now happily reclined in our chairs.we would not hesitate to recommend them to others who may be interested.
Sheila and Chris Wilkinson
March 15, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mr & Mrs Wilkinson,
Thank you for taking the time to leave such lovely feedback. We are absolutely thrilled to hear that the service you've received from Charterhouse has been first class. Our entire team takes great pride in providing a professional and efficient service for our customers and we're so pleased that you would not hesitate to recommend us to others.
Thank you for Choosing Charterhouse Mobility.
With our best wishes,
The Charterhouse Team
A good friend of ours passed away…
A good friend of ours passed away recently. We were sorting out her effects and found the invoices from charter house mobility for a reclining chair and an adjustable bed which totalled over £7000 which were purchased in November 2023. I do feel that you prey on elderly, vulnerable people and take advantage of the fact that she had cash she could pour into your coffers. Shame on you.
March 15, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Gill Huckle,
Please accept our condolences for the loss of your friend.
As I'm sure you can appreciate, we respect all of customers' privacy and adhere to GDPR regulations, and it would be inappropriate for us to discuss any individual's personal information with a third party. However, we are unable to establish who you are referring to, as their name or order number was not provided by you when we requested this through Trustpilot.
We feel that your comments concerning their purchase are completely unjustified. We've had no dealings with yourself at all and you make no reference as to whether you had any knowledge of your friend's needs, or their satisfaction with their furniture. You found an invoice whilst sorting through their effects and decided to make an assumption on who we are as a company and the value of the bespoke products we offer.
At Charterhouse Mobility, we conduct every aspect of our business in a professional and ethical manner and our customers' are treated with the utmost respect and consideration. When a home demonstration is arranged, we always ask if they would like a family member or friend to be present for the appointment and there is absolutely no pressure or obligation to purchase from us. All of our representatives are highly trained to give their expert guidance on our products and the benefits they provide, and it is the decision of the individual if they wish to proceed with the order.
All of our furniture is bespoke and individually made for a person's specific needs and choices. Not only do our products greatly improve the quality of life for many individuals and make a tremendous difference to their wellbeing, but we also assist those who require our help in enabling them to be as comfortable as possible during end of life care.
Kind regards,
Charterhouse Mobility
Great service and great product
Great service and great product . The gentleman who was the senior demonstrator , Mark . One of the first things he said when he came into our lounge, was ‘I can see the chair you are sitting in is far too deep for your height. ‘ He went on to explain how the chairs are all custom made and built in the uk 🇬🇧, so that the fit is perfect and comfortable. Well as I have arthritis throughout my body , especially my spine ,neck and hips , it is difficult to find a truly comfortable chair .
So I am delighted to say my chair is perfect, so comfortable, I have wasted a lot of money before buying this chair , on other ones that after a few months, made my back and neck very uncomfortable and in pain. So I can truly recommend this company .
February 29, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mrs Nicolle,
Thank you so much for your 5 star review. We're thrilled to know that you now have a chair that is perfect and comfortable for you. It means a great deal to us that you would truly recommend our company and we'll certainly pass on your kind words to Mark.
Thank you for choosing Charterhouse and we hope you continue to enjoy your chair for many years to come.
Best wishes,
The Charterhouse Team
Nice folks ,nice chair and my mum is…
Nice folks ,nice chair and my mum is now comfortable and happy, so I'm happy
February 14, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Keith,
We're thrilled to hear that your mum is comfortable and happy with her new furniture. Thank you for taking the time to share this with us. If there is anything else we can assist her with in the future, please do not hesitate to get in touch. We are always here to help.
All the best,
The Charterhouse Team
GREAT SERVICE
After deciding that the time had come to replace my existing recliner I contacted Charterhouse and arranged to have a home demonstration. Henry, a pleasant young man went out of his way to ensure that all my questions were answered and that my purchase went well. All I have to do now is wait for my new chair to be delivered. Thank you Henry and Charterhouse.
March 6, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Mr Stevens,
We greatly appreciate your 5 star review. Thank you for sharing with us that Henry went out of his way to answer all of your questions and ensure that your purchase went well during the home demonstration. We'll certainly pass on your kind words to Henry.
Thank you for choosing Charterhouse Mobility. We're so glad that we could be of service to you and we're sure that you'll be delighted with your new chair.
Best regards,
The Charterhouse Team
We had a visit today from Jack and…
We had a visit today from Jack and Adam, I cant praise enough just how professional, Cheerful and helpful they were. Nothing was to much trouble. They took the time to talk through any issues and concerns we had about the different products they sell. We settled on a chair and were just over the moon with the Price, Quality and look. Can not recommend enough.
March 5, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Janet,
Thank you for your lovely review. Our priority at Charterhouse is to provide the best possible service every step of the way, and it's wonderful to hear that you're over the moon with the chair you've chosen. We'll be sure to pass on your kind words to Jack and Adam.
Best regards,
The Charterhouse Team
Excellent service from first home visit, proceeded to order as completely pleased with quality.
Excellent service from first home visit & demonstration. The products are definitely hi end quality & not the usual poor quality examples on the market for £500.
If you want to buy cheap & nasty Charter House are not for you. Each chair is tailor made & built to EXACT dimensions. Hi Quality German built motors that are virtually silent. Fabric choices are extensive. Overall pleased with my quote & proceeded to order.
Many thanks to the team for a 'no pressure' visit too & professionality.
March 4, 2024
Unprompted review
Reply from Charterhouse Mobility
Dear Andrew,
Thank you very much for your glowing review regarding the excellent service you've received from us and the quality of the furniture we provide. We really appreciate you taking the time to share this and we're sure that you'll be delighted with your new riser recliner chair.
Best regards,
From all at Charterhouse Mobility
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