Chase Reviews 2,553

What a joke of a credit card company. After months of prodding, I finally applied for an Amazon Prime Visa before Christmas to get the gift card offer. I didn’t want to start using the card until I could enroll in text alerts and make sure I’d get notified of every transaction, as I’m extremely nervous about credit card fraud.

I couldn’t enroll my number online, so I called Chase customer service FOUR separate times for assistance and wasted HOURS of my life trying the same methods over and over, because not a single rep there (including their entire tech team) knew what the issue was or how to resolve it. Long story short, I finally resolved it MYSELF by just searching the error message verbatim, and AI notified me it was likely because my number was already enrolled on another account (which made me instantly realize it was on my partner’s account from when I was an authorized user). So I called back and asked them to remove my number from that account, and I was able to enroll immediately (despite repeatedly being told that the changes they suggested would take at least 48 hours to update in the system)!

So I finally started using the card with the intention of buying an iPad and MacBook. I could’ve received the MacBook the next day, but took their deal to wait until Monday in order to get 6% cash back instead of 5%. I called TWICE after ordering the MacBook to tell them about my purchases and ask for clarification on when the balance would have to be paid by in order to avoid interest. Well wouldn’t you know it, the purchase got declined a few hours later for a “fraud alert”, and I lost my delivery slot and the extra 1% cash back, so I waited for absolutely nothing! They’re either INCOMPETENT or shady, because there’s NO reason using MY Amazon Prime card on MY Amazon account for a purchase to MY address should seem “suspicious”, ESPECIALLY when I JUST advised them of my intent to purchase expensive Apple products.

I’m so frustrated between their incompetent tech support (who doesn’t know as much as AI apparently) and their RIDICULOUS “fraud alert” that I’m seriously tempted to just rip both of my Chase cards up even though I shop on Amazon quite frequently. What a JOKE!

They refused to pay a check because of suspected fraud. But their process is one phone call without a leaving a message. If you don't answer, they bounce the check. They have my cellphone number and email address. I have the Chase app with push notification on. I complained and the rep said "This is the system we have." I asked to talk to a supervisor and was bounced around like a pinball to people who weren't supervisors and couldn't help me.

Won't let me log on in the app because it wants to txt or call me for the code to finish logging in but it's an old number. And on my cpu it won't let me change the phone number to the correct one. Haven't been able to get it corrected for MONTHS!!!!!!!!!!!!!!!!!!!!. Crappy site
LEFT FEEDBACK EACH TIME, NO RESPONSE!!!!

They are disgusting. Right before Thanksgiving they reduced all the limits on five credit cards. Right before the holidays. My score dropped 100 points because it made it look like I was maxed out on all my cards with Chase. They are ruthless and disgusting people. And the people that work there do not care.

Been a customer for 25 years. Lived abroad for 15 years. Have told Chase multiply times where I live. Continually locks out of my account- this has happened multiple times now. Unsure why. I don't have this issue with any bank account in my current country when I travel abroad. Am accessing my account on the same computer and app that I have for years from the same IP address. Chase is a global company so I'm unsure why they can't sort this. Surely I'm one of thousands with the same issue. I've now been waiting 2 weeks to get into my account. I've had one ineffective call from customer service with no answers. I think my only option is to call and spend $60 getting through advanced security. I had to do this last time and it was a farce. The questions were things like "What is your drivers license number?" I don't have one in the US anymore so they are impossible to answer. Absolutely shocked by the shambolic nature of a global company that surely has an expat client base.

I am a 82 years old disabled vet living on a fixed income
For Christmas my sister gave me a$2000 personal check. On Jan 1, 2026 I deposited the check in the atm at Chase on clement st. The atm placed a 12 days hold on check. After my sister check her bank she found out the check cleared the next day
Today I went into Chase on Clement St and was basically told too bad since there was both they can do so just wait until Jan 13,2026 and it will be in my account
Shame on Chase for treating customers that are not like Donald Trump with no respect

On 12/12/2025, I attempted to use Zell to send money to my niece. The transaction failed even though I just successfully used this account in September (same year). I called Chase for support and after 90 minutes of aggravation they could not help. It was a frustrating and humiliating experience. After enduring the automated voice answering service, I was transferred to technical support where I had to verify my account and explain what I was doing. This was repeated at least 5 times and each time I had to verify all my bank information over and over and over and OVER again. I would request to get transferred to a supervisor after the support person couldn't help. After 90 minutes of this I gave up. I found out I was getting transferred each time to off-shore support. The only change I could make was to get transferred back to US support. I would not recommend this bank to anyone. They don't care about helping you, and this is by design because you can't escalate beyond the technical team even after the Chase support can't resolve your (their) bank issue.

ABSOLUTELY 100% ZERO STARs!!! I had them for 10 years and they can kiss my a** good bye!! Second Biggest crooks ever besides IDIOT-Trump being #1!!! Rude people, big turn over in all their branches within the past two years. No one lasts more than 2 -4 months and they all leave within a couple days of each other. Within 7 days they’re all gone & another new group is there. They are scammers for all I know! I think they support scammers!!! I will never ever step foot in a “JP Morgan/Chase Bank” ever again!! Pull ur accounts now if u want to keep ur $$$!!! I terminated my business November/2025!!

I've been banking with Chase for about 8 years. Three weeks ago, I added a business account to my personal account.
For some reason, they also manually attached a different business account to my personal account.
Then a week later, they closed all my accounts for fraud.. All day long I was on hold with bankers. They realized their mistake and fixed it. But - how does this happen?!
Is there any bank I can trust these days?
I am still having trouble with setting up zelle, since in the process they also flagged my zelle account and zelle flagged my email and phone number..
I've lost hours and days by this point, trying to fix the problems caused by their online banking system.
Anyone know a better place I can take my money?

Extremely disappointed with Chase customer service. The first representative I spoke with was very rude and hung up on me mid-conversation. I called back hoping it was just a one-off experience, but the second agent did the exact same thing. This is completely unprofessional and unacceptable behavior from a major financial institution. I expected much better from Chase.

This bank is a joke you have to fight through the automated system first off a Chase Bank the second issue I have is I went in yesterday to deposit money through the drive up which they only have one drive up ATM which was out of order could not deposit cash checks only the second thing is I went into the office they have one ATM one teller and you got to stand in line because these idiots took out the second ATM I don't like having to go up to an ATM and wait or stand in line for a half hour customer service is a joke I'll be glad when I leave Chase Bank cuz I'm tired of the nightmare with Chase Bank it isn't customer satisfaction it's how can chase save money by eliminating their ATMs and having a low amount of withdrawal

Shops at chase is SCAM. Looks like run by people whose job is to take the money and screw the customers. Once you charge your card and purchase the product good luck getting it return. Doesn’t matter if the size doesn’t fit or product is not as shown.

CHASE BANK ALLOWED AN INTERNATIONAL TRANSACTION BE PROCESSED FROM MY ACCOUNT THRU PAYPAL. I DON'T HAVE A PAYPAL ACCOUNT. I DISPUTED THE TRANSACTION TO BE TOLD THAT THE MONEY WOULD BE REVERSED WITHIN 1-2 HOURS, IT WAS. THE NEXT DAY I GET A LETTER TELLING ME THEY ARE INVESTAGING THE TRANSACTION AND WILL WITHDRAW THE MONEY IF THEY PROVE IT WAS ME. THE FACT IS I HAVE NEVER TRAVEL OUT OF THE U.S., SECOND I DON'T HAVE A PAYPAL ACCOUNT. NOW I HAVE TO WAIT 45 DAYS FOR THESE IDIOTS TO INVESTAGE A 12.90 WITHDRAW THAT ISN'T MINE. I'VE BANKED WITH THEM FOR YEARS, I TOLD THEM LOOK AT ALL MY STATEMENTS, NO PAYPAL TRANSACTIONS WHAT SO EVER? WHY ARE THEY PUTTING ME THRU THIS STRESS OVER 12.90 THAT I DIDN'T DO.

I recently received a Chase credit card, and today I tried to set up my account. However, it said I already had an account. I did have one that I canceled 10-15 years ago, so I no longer have the username or password, but apparently it was still in their system. I was able to recover the username, but in order to change my password, I had to receive a code via text or phone call. However, it would only send the code to the number I had years ago, when I lived in a different state, back before I canceled the first card I had with them. Of course, I no longer have that phone number, so had to call Chase to get a code.

When I called they verified my card number, my SSN, and my mother’s maiden name. Then they asked for my zip code, so I gave the current one, for the address to which they sent my new card. But that wasn’t good enough. They wanted the old zip code that I had when I first had an account with them. Well, I’ve moved a couple times since then, and years have passed, and I couldn’t remember it.

The guy I was talking to had a thick accent, so I had a hard time understanding him. But I think he said they’d call me within 24 or 36 hours to verify.

Why is my old account even still active? That seems like a potential security risk, to have it sitting there unused for 10 or 15 years. Why wasn’t it removed after I canceled my card all those years ago? And why do they not accept the zip code of the address to which they sent my card?

I am unable to access my account, which means I cannot pay my bill. I had better not be charged interest due to their faulty system.

Not bad as far as banks go. The customer service hotline could be better, but would recommend.

Great deal for $900 to open a checking and savings, deposit $15,000, have one auto deposit. Brought in a check to deposit $13,000 as online transfers would be burdonsome due to limits. My husband was hassled. Bell Bank cleared the check 12/10, Chase cleared the check 12/19. With transfers and checks had over $18,000 in the bank. Went to bank to get monies for games at Christmas and gifts. I had my acct #, how much was in the acct, my drivers license, but they needed another credit card - I didn't have one as all entered in apple wallet. The cashier was not helpful. I left, only to be parked in by a customer that was 6" from my drivers door. I went back in bank and said - you need to move your car. I was told to wait. Another clerk came up to me and said maybe we can authenticate you another way. (I opened the acct at that branch). The guy that opened the acct came around the corner and was surprised to see me and that there was an issue. He tried to authenticate but wasn't authorized! He asked the other gal to authenticate that he vouched - she said no, I don't know her. Finally someone else higher up authenticated. Then online I tried to transfer $12,000 from Chase checking to savings. It was rejected and my acct locked. I called. Answered all the questions and would get a call back. The call back question was "what color was your Ford Explorer in 1998?!!!!!!!" Twenty eight years ago!!!! Good grief - it was white or black - I guessed white, it was wrong. They would not verify!!!! IT IS AN INTERNAL TRANSFER!!!! Now I have to try again after 10 minutes.

Whoever banks with Chase you better check your account stupid Chase bank let PayPal take $300 out of my account no permission granted for Pp to do this im so pissed!!

I lost my debit card and reported it. The account was closed and disappeared from the download menu. now I can't download my transactions. This can happen on any account. When they close it all documents disappear. If you don't get your statements in the mail, you can't get to them online. I would advise everyone to change the option of getting only online to get by mail also, so you have a physical copy.

This is a greedy, and totally unreliable, Bank! The worst customer service I’ve ever experienced. Most of the locations and kiosks are actually closing down, maybe this is a good thing. I would definitely choose any other bank, but this one!

wont let me move money into external accounts without 20 years of waiting for verification....