chaseandwonder.com Reviews 48

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their beautiful design, long-lasting nature, and exquisite fragrances that effectively fill rooms. Many appreciate the option to purchase refills, promoting sustainability, and commend the elegant packaging, making items perfect for gifting. The service provided is frequently described as excellent, with consumers noting the personal touch and commitment to customer satisfaction. People also appreciate the variety of products available, from candles and diffusers to room sprays, and the unique, artistic ceramic containers.

What people talk about most

Product

Clients share positive opinions on product quality and aesthetics. Reviewers consistently praise the... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality of products,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the thoughtful and personal touch.... See more

Order

Reviewers express satisfaction with the ordering process. Customers appreciate the care taken from order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only reed diffusers and candles that actually make your room smell lovely. They last forever and look stunning. I have the Flower Lady reed diffuser in my hallway, The Orangery candle and room spr... See more

Company replied

Rated 5 out of 5 stars

Beautiful handmade products, the candles are long lasting, burn evenly and deliver a strong and wonderful scent - Tuscan sunset is divine. A recent order had a product missing and the owner himself re... See more

Rated 5 out of 5 stars

Ordered the' Home for Christmas' gift set and a box of crackers, they arrived promptly, securely and carefully wrapped. Oh wow what beautiful items, the gift set is gorgeous, smells divine and is pres... See more

Rated 5 out of 5 stars

One of the best companies I've ever bought candles from. The quality of the ceramics, the smells.....Alpine Lodge definitely a favourite, but so many to choose from. The service, the packaging you jus... See more


Company details

  1. Candle Store

Written by the company

British design and Home Fragrance Brand Chase and Wonder. Sophisticated blends of fragrance, hand poured into china vessels with luxury eco-soy and vegan wax.


Contact info

4.8

Excellent

TrustScore 5 out of 5

48 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

One of the best companies I've ever…

One of the best companies I've ever bought candles from. The quality of the ceramics, the smells.....Alpine Lodge definitely a favourite, but so many to choose from. The service, the packaging you just cant fault. Being an Interior Designer, the whole package has got to be just right, and Chase and Wonder never fails. I've bought the large ceramic candle, the small, the glass ones, diffusers , matches and room sprays ,and a great feature is being able to buy refills. I don't just buy for myself, I also buy for clients, family and friends too

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful products every…

Absolutely beautiful products every item I order smells amazing and is supreme quality and beautifully packaged I order the candles for myself and for family and friends as presents. The diffusers are the perfect compliment to the candles. What I also love is the fact you can buy refills for both enabling you to reuse the gorgeous holders again and again. Can't recommend enough !

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing candles !

I have 7 of the three wick ceramic candles !
I know it’s a lot ! You’re asking why so many ? The truth is I cannot resist as Chase and Wonder candles are like no other .

The fragrance is amazing , they burn beautifully and they do not tunnel which means no wastage .

My favourites are The Butterfly Lady and the Christmas lady however they are all beautiful and the fragrance is amazing as it fills the room !

The ceramic pots are beautifully illustrated and they can be used as plant holders when the candles are finished .

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Such a special treat.

I have been a fan of Chase and Wonder products for a long time. My first purchase was from a shop in Windermere.
From that day on i was just in love with the art work on the fine pottery and the fragrances are just stunning. Great quality special products that you can keep forever. I buy online now. The service is really good. The products are well packed. Its such a treat. I am very pleased.
Thankyou.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

The Best!

These are the only candles that I will buy. They make beautiful gifts and everyone comments back about how nice they are. The fragrances are natural and really encapsulate the theme/name. The wax is also safe to burn so no nasty chemicals in the house. Would certainly recommend.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

From the moment I discovered Chase and…

From the moment I discovered Chase and Wonder and placed my first order I was not disappointed - yes they are a little dearer than other candles, smellies etc but they last and burn evenly which has always been a massive bug bear

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality refillable candle pots with lovely fragrances

I would happily recommend Chase and Wonder. I have bought several different candles from them; the pots are beautifully made from bone china, the designs are unique and beautiful, and being able to buy refills for them is a real bonus.
The scents are all wonderful and fill a room with ease, but my personal favourites are The Enchanted Forest and the Botanist.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

outstanding products and service

The service is brilliant, the personal touches are lovely and the products are first class. I have bought the small ceramic and large ceramic candles as well as the room sprays. Every product has been fantastic. The quality of the packaging, the ceramic and fragrances is outstanding. I have bought both for myself and as gifts. They are always well received and a wonderful touch of luxury.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

The scents are all strong enough for me…

The scents are all strong enough for me to smell in a room, the porcelain containers are gorgeous. The room sprays work so well to freshen up a room quickly. I use the candle refills which most companies don't do. Good value

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought many candies from Chase…

I have bought many candies from Chase and Wonder and all of them are the most beautiful fragrance - I now buy the refills for my ceramic candies and I love this sustainability . They also make the most beautiful presents as they look stunning and the packaging is gorgeous

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful scents that actually last!

The only reed diffusers and candles that actually make your room smell lovely. They last forever and look stunning. I have the Flower Lady reed diffuser in my hallway, The Orangery candle and room spray in my kitchen/diner and The Tropical Paradise reed diffuser and candle in my bathroom. I love all of them. Wouldn't use any other room fragrances in my home.

March 17, 2026
Unprompted review
chaseandwonder.com logo

Reply from chaseandwonder.com

Thank you Linda, that's a lovely review. :-)

Rated 5 out of 5 stars

Truly beautiful!

Just received my diffuser, candle and room spray, all beautifully gift boxed from this company. My first purchase with them and will not be my last. They smell divine and and the presentation box I’ll use as a keepsake box. The items look lovely in any room, like little objet d’art. Highly recommend.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quality, unique and truly special!!

Ordered the' Home for Christmas' gift set and a box of crackers, they arrived promptly, securely and carefully wrapped. Oh wow what beautiful items, the gift set is gorgeous, smells divine and is presented in a high end gift box, can't wait for the recipient to receive. I don't hesitate in recommending this great company for stunning gifts.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful handmade crackers. They are going to look stunning on the Christmas lunch table. Very well packed and quick delivery. I would recommend Chase & Wonder and look forward to purchasing other products.

September 17, 2025
Unprompted review
chaseandwonder.com logo

Reply from chaseandwonder.com

Thank you Judy, we're so pleased you're happy!

Best Regards
David & Faye

Co-Founders and Designers
Chase and Wonder

Rated 5 out of 5 stars

Beautiful handmade products, outstanding service

Beautiful handmade products, the candles are long lasting, burn evenly and deliver a strong and wonderful scent - Tuscan sunset is divine. A recent order had a product missing and the owner himself rectified the problem which included making a new batch especially for me since the line had sold out. Other companies would just have offered a refund. That is what I call most excellent service. Will be back for more. Thank you to David for your time and commitment to providing wonderful products and an excellent service.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning Christmas Crackers

I was looking for environmental friendly Christmas Crackers that were a little bit special. Having avoided crackers in the last few years I finally found Chase and Wonder’s Christmas Cracker. A bit more than I wanted to spend but I’m so pleased I did. They are utterly stunning. Look even better than the pictures and a lot bigger! Not a bit of plastic in sight. Beautiful. I chose the Robin design. Can’t wait for Christmas now.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Luxury products and outstanding customer experience

I came across Chase and Wonder while searching for luxury-scented candles. I was attracted to their product design, the materials they use, and their commitment to being environment-friendly so I decided to give them a try.

After purchasing several candles for myself and for gifting to friends and family, I can say my entire experience has been nothing short of amazing. The ordering process is straightforward, delivery is quick and the products are outstanding.

I especially recommend the Flower Lady ceramic candle because the scent leaves my room fragrant for hours and I can reuse the beautiful ceramic container (which, can I just say, is truly a work of art!).

I once sent them a query and ended up corresponding with the owner over several emails. That conversation stood out to me because it didn't feel transactional. I can tell that they care about the people who support their family-owned business and they're doing their very best to provide the best customer experience.

I can 100% recommend Chase and Wonder and will always have them as my go-to for luxury-scented candles.

April 17, 2024
Unprompted review

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