Chase Direct Reviews 

916
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've been to chase quite a few times over the past 2-ish years, bought my first guitar there, but this time I was very thankful and utterly grateful for the shop owners patience with me as I spent n... See more

Rated 5 out of 5 stars

Amrik’s customer service is like no other. Guitar shops can often feel like art galleries, silent and ‘no touching!’ I wasn’t looking to buy today but he encouraged me to pick up a guitar & plug in... See more

Rated 5 out of 5 stars

Stumbled upon this shop again after first buying from there in the early 1980s. Had a lovely chat about the changing musical trends with Amrik who was such a friendly guy. More guitars than keyboards... See more

Rated 5 out of 5 stars

Extremely polite customer service. Both gentlemen were very talkative and welcoming. Had a struggle finding the perfect product as I required exact dimensions for a case, however Amrik continued looki... See more

Company details

  1. Musical Instrument Store
  2. Music Store

Information provided by various external sources

FREE DELIVERY Chase are proud to offer free delivery on orders over £75! About Chase Direct Established in 1978, Chase Direct sell all things musical, to all types of musician. Great Value Prices Online and Offline


Contact info

4.9

Excellent

TrustScore 5 out of 5

916 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(916)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly shop

I went in for guitar equipment and Amrik was a really nice guy and very helpful in finding the stuff I needed. Can't recommend this place enough!

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

magical music shop

I have loved chase guitar for many years but Amrik elevated my opinion of the music shop to an even higher plane, he fixed my guitar in quite a magical manner and was absolutely lovely in process :) Chase is simply the best

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

What a lovely man

What a lovely man, no hard sell and gives freely his experience and knowledge. Amrik, it was a true delight to visit your shop today.

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

I popped into chase direct earlier this…

I popped into chase direct earlier this afternoon, expecting to buy myself a ukulele and be on my way. I did indeed buy one, as well as a case and a tuner. However, I also had such a genuine and wholesome experience, thanks to the very lovely owner of the shop Amrik. He was warm, kind and very helpful, such a beautiful interaction. Thank you Amrik, I hope you have a wonderful day :)

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great authentic shop

Great authentic shop. Felt like home. My two daughters were playing guitar and we found small picks my daughter wanted for her guitar. Couple of teens were playing guitar and singing at the back ..... very refreshing to hear pure original sound. Def place to visit whiles in Manchester

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

A gem of a shop

A gem of a shop. Amrik is so welcoming and helpful, I could have spent hours there. I will visit when I'm in Manchester again.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Quality service

Quality, knowledgeable service. We had a lovely chat with the gentleman, he let me have a go on an electric violin, going out of his way to get me the bow and plug it in, and encouraging us to play any instrument we were interested in. Was the highlight of our day spending time in the shop as was such a lovely atmosphere, would highly recommend if just for a chat and a go on a musical instrument.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Went to the shop in person. Beautiful collection of electric, bass and acoustic guitars. Everything a musician needs is in this shop. The shop is lovely and Amrik is even lovelier. Would 100% recommend calling in.

Thank you Amrik! See you at Glastonbury, front row seats!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amrik was so lovely and very accommodating by letting me try one of the guitars (which sounded beautiful). I put my phone on the side while I was playing and forgot to pick it up! But when I came back into the shop to get it he had put it away somewhere safe for me :)

Thank you for your amazing customer service!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Experience

I am have recently started to learn to play guitar and, living in manchester city centre, i was directed to Chase Direct for all things guitar related. I took my guitar in for a restring and to purchase a carry case for it. I met the owner Amrik and he was so friendly, genuine and professional. This will be my go to place for all things music and i thoroughly recommend this local business to all. Thank you Amrik and I'll see you again soon.

March 23, 2024
Unprompted review
Rated 5 out of 5 stars

Digital piano purchase Adrian

After phoning went it to look at a Kawai CN 39 piano on the 1st March. Amrik was extremely helpful and I ended up buying it. he delivered it himself to Marple for me on the Monday. Price all in for piano and delivery was very good. Just unpacked and fixed up today at the theatre for our dress rehearsal. All great. I would recommend this shop. Also check out the CN39 great instrument for the money

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Got an incredible semi-hollow electric!

Got an incredible Tanglewood semi-hollow here yesterday, very very decent attempt at a classic Gibson ES guitar. Great staff, had some lovely chats about music - this is THE guitar shop of the northern quarter. Thank you.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

This is a great local music shop in the…

This is a great local music shop in the heart of town! They've always had what I've needed and been very helpful and understanding with their advice. Some music shops don't feel musical to me but this one certainly does! Definitely recommend.

February 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look