this could have been a better experience in my opinion if the customer service would have improved. they could have enticed me to buy more
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See what reviewers are saying
Shipment was fast and jewelry box in perfect condition! I love that the drawers lock. Would love to have top lock too, as that is where the ring roll storage is. I think most women have more valu... See more
I have never ordered from Chasing Treasures but when I found the perfect jewelry box for my 16 year old I placed the order. I did not place the order until a few days before Christmas and selected... See more
wondering where my order is.....they mailed me a tracking number that for 4 days has said it is not in transit yet getting a little worried it won't make it for Chirstmas! Their customer tra... See more
Company details
Information provided by various external sources
Our specialty is jewelry boxes, our mission is to exceed your expectations with a unique selection of quality gifts, a safe place to shop, the best value, easy returns and excellent customer service.
Contact info
10307 W. Broad St, Ste 153, 23060, Richmond, United States
- 1-888-804-2542
- cs@chasingtreasure.com
- chasingtreasure.com
Must read to understand rating
In any business all processes do not go perfectly. Working with CT there were some problems in having the product shipped (right product/wrong color). Customer service corrected the error, shipped the correct product. Their explanation for the error(s) were reasonable and they accepted full responsibility with a very professional, humble and refreshing attitude. So I can say their business processes are well executed in an acceptable and timely manner; knowing this I would recommend them to my friends.
Disappointed
Was told item was in stock, and it is a gift for a dear friend.
Now it is suddenly unavailable until the end of June!!!!!!!!!
Very poor service!
Great Service with Chasing Treasure
Chasing Treasure fulfilled my order promptly and correctly the first - something that doesn't always happen with other forms these days!
Very Easy to use, on time delivery and excellent customer service.
Very Easy to use, on time delivery and excellent customer service. I strongly recommend this site for online purchases, especially jewelry boxes. I love the stock, I can just go here and order one for any occasion, especially for presenting to my relatives and friends.
Great product, fast shipping. Thanks! We love it !
Great website, product was high quality and just as described. Easy transaction, thanks!
Best price, fast shipping!
This site has the best prices and awesome collection of gift boxes. Highly recommend this site.
The case was as advertise.
I ordered the jewelry box and my sweetheart has enjoyed it. A very good surprise.
Nice stuff
The items on Chasing Treasure are very nice, and priced well. Would reccommend this web site to anyone, wanting a great shopping experience.
good service and wide variety of collection.
I used chasingtreasure couple of times to send gifts, I always got wonderful thank you notes. I will definitely recommend this to my friends and family.
My daughter loved it!
I wanted a keepsake jewelry box to give to my 8 year old after getting her ears pierced on her birthday. We both love it!
Beautiful Jewelry Box
I recommend Chasing Treasure for beautiful heirloom jewelry boxes. The wooden one I bought from Chasing Treasure is very high quality and I will enjoy handing it down to my daughter some day. I'm very happy with my purchasing experience at your store. Thank you!
Poor communications
They were extremely slow on responding to my phone calls/voicemails. I only talked to a real person once. Then, they didn't respond to emails effectively. The item was good, but the purchase/return/exchange process was horrible!
Quick, efficient service
Chasing Treasure was able to accommodate a large order on short notice. The gifts went over well. Thank you.
Easy and all that I hoped.
We were very excited to discover you! All correspondence was efficient, relaxed, and helpful. Can't wait to give it to our daughter. Thank you!
great people to do business with
love the ring, love wearing it...great website
What I wanted when I needed it.
This is the best site I've found for the best variety of jewelry boxes and which make great thoughtful gifts!
No Problem
I searched the internet sites until I found the right jewelry box. The information on the item (important information like size) was excellent and the picture helped me to make a decision. The shipping was prompt and the packaging impressive. There was no way anything could harm that jewelry box the way it was carefully packed and protected.
I am an extremely satisfied customer.
Your customer service was great helping me sort out an ordering problem. Item came on time and was just what I wanted. Would not hesitate to use or recommend this company again.
Sales person very friendly
Did not have first choice item but second choice was ok. It didn't match decor as good as other one but it looks nice.
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