Re. [#SGD-604-62423]: My received item is wrong Good morning Messrs. ChatandVision Ltd after more than 3 months forward and backward I recived the right item DUALphone which eventually works... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I too have been scammed by these fraudsters at ChatAndVision - DO NOT BUY FROM THEM. Ordered a 30$ Skype gift card 4 days ago and have not yet heard back from them. ChatAndVision, if you... See more
Brought an iPad2 at the best price I could find on the Net from Chat & Vision in addition I qualified for a free pair of £20 headphones, making it a great buy. Every step of the way C&V provided ex... See more
Can't find any link to report a problem with the phone I purchased. Batteries will not charge up, regardless of time left on the Cradle The were no warranty details included in the package, neit... See more
Company replied
Company details
Contact info
2.4
Poor
209 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
amazon like shipping!
Bought it Wednesday. Received it Friday. Plugged it in and it just worked!
July 22, 2013
Unprompted review
my order was handled very professionally and delivery was before expected.
I recommend buying from ChatandVision but you should watch the prices as it is a little higher from the market.
July 20, 2013
Unprompted review
Good product - but Skype frre minutes voucher invalid.
Product works OK, but the Skype free minutes voucher code does not accept. Not sure if that is a Skype issue, or an incorrect code provided. Have used Skype voucher codes before without issue.
July 18, 2013
Unprompted review
Reply from ChatandVision Ltd.
Dear Customer,
Thanks for your review. We’re glad to hear the item works and hope you are enjoying it.
One of agents will contact you shortly regarding the skype voucher issue.
Regards,
ChatandVision Ltd
Nevertheless, fraudsters
January 7 paid for the camera. Were first asked to check the neighbors and work colleagues, they did not get the camera for me. Then in May, it turned out that the goods returned. They promised to return the money, but the money still not returned. June 17 was asked to clarify the details of a credit card, but the money is seen as lost as the camera on the way and will soon go back to the sender
July 17, 2013
Unprompted review
Reply from ChatandVision Ltd.
Dear Customer,
Thanks for your review. We can confirm receipt of your item however as the credit card expiry date has expired we would require your new expiry date in order to initiate refund back to your card. Our team has sent you an email on 17 June regarding this. We shall contact you again today to settle this matter asap.
Regards,
ChatandVision Ltd
Great product and very fast delivery at a good price
This Skype phone is superb and works very well. Very good sound quality, very easy to use in general and features loaded. Definitely recommend. Only problem I had was with registering the handset with the base. The manual is very unclear and I had to search the web to find how to do it.
July 13, 2013
Unprompted review
Item still not shipped
Have the 5 of July ordered a camera that was in stock, but here July 12 is the order not yet executed, but payment is approved and ChatandVision have got their money.
It would be nice if you on your website wrote how long time it take to execute the order and how many days it take from ordering to I get the item on my address. I am very disappointed that I maybe not get my new camera on time to get it with me on vacation.
July 10, 2013
Unprompted review
Reply from ChatandVision Ltd.
Dear Henrik,
Your order is perfectly fine and is expected to ship soon. Our customer service team will update you shortly.
Regards,
Jennifer Hart
ChatandVision
Great experience to shop from ChatandVision
But when it comes to support, i am not sure the 4 stars applies.
reason is that I had a problem with one of the item bought from chat and vision and sent an e-mail to support@chatandvision.com on Jun 10 and still haven't heard back from them.
Thank you
mnaguib@gmail.com
July 4, 2013
Unprompted review
Reply from ChatandVision Ltd.
Hi Moustafa,
Glad to hear that you had a great experience with us.
I am trying to find the cause of the non-reply to your email from the 10 June. May I know if you received an acknowledgement email from us after submitting the email?
Let me know and I'll see if I can find the cause for this.
Regards,
Jennifer Hart
ChatandVision Ltd.
DIABOLICAL
6 WEEKS LATER STILL NO ORDER, HOW THEY ARE STILL IN BUSINESS IS BEYOND ME,I WAIT AND HOPE.
July 2, 2013
Unprompted review
Reply from ChatandVision Ltd.
Dear Henry,
Apologies for the inconvenience caused. Your complaint has been picked up by our quality assurance team who are reviewing the case. I agree that we could have done more to update you and perhaps even had the order cancelled. As it stands now, the parcel has been shipped and it is on route to your destination. Our customer service team will update you on the delivery details shortly.
If you need any further assistance, simply respond to our latest email.
Thank you.
Regards,
Jennifer Hart
ChatandVision Ltd.
Works as described, shipped from Hong Kong in timely manner.
Easy set up and nice features. Numbers on keypad could be bigger.
June 30, 2013
Unprompted review
Professional, courteous and fast
I have seen the bad reviews of customer service from ChatAndVision, but i had a good experience. I ordered the phone from Amazon, with Prime, expecting 2nd day delivery (my office opens in 3 days). But after i ordered, i saw "shipped out within 3-5 business days and delivered within 7-14 business days", and i'm like, ohhh noooooo this is going to be a nightmare! So i signed into their web site and requested "upgrade delivery method", hoping for the best. At first the response was as if they didn't get it, they reiterated the original ship time, so i wrote back and explicitly said "i need you to ship by tomorrow, and use overnight shipping, please just bill me". Well, lo and behold, they did exactly that AND did NOT charge me for the upgraded shipping. I tracked it with DHL all the way from china, and saw it delivered the next day, impressed with their customer service!
June 29, 2013
Unprompted review
Quick delivery
Very quick delivery. The phone works just as promised. Thank you!
June 28, 2013
Unprompted review
poor delivery
I have a month ago ordered two i-pads. Despite several promises still nothing comes. Also not answered my last question. Bad thing. I am considering to take legal action.
June 27, 2013
Unprompted review
Reply from ChatandVision Ltd.
Dear Cees,
Our sincere apologies for the delays experienced with your order. We'll be in touch shortly to process your latest request, thanks for your continued patience.
Regards,
Jennifer Hart
ChatandVision Ltd.
The way it should be....
Quality product, quick delivery! Great! Highly recommended!
June 24, 2013
Unprompted review
Quick Delivery. Excellent Service.
Delivery in the quickest time. Excellent Customer Service.
June 23, 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.