Gorgeous photobook! I have used chatbooks a couple of times now to create custom comic books with my art, and they have always turned out great. However, I do wish I could control the size and posi... See more
Company replied
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We love Chatbooks! The hardcover books are the perfect way to preserve memories, especially for someone who had a deep love for old school photo albums. Easy to create. I like the option to add captio... See more
Company replied
I found the response time for help frustrating. Also once I hit order, I realized I missed some photos and wrote them to unlock it. The reply Teo several days (which included a weekend) and unfortunat... See more
Company replied
Proceed with caution.... HIDDEN subscription and expiration dates. I ordered a 12 pack of books 3 years ago. I ordered 2 of the 12 books. The creation process is easy but limited. I never knowingly ag... See more
Company details
Written by the company
Subscribe to your life! Don't miss a single silly, fun, loving moment - print your everyday magic! We offer Monthly Subscription Books, one-time Classic Books, and more.
Contact info
River Run Drive 5314, 84604, Provo, United States
- chatbooks.com
3.8
Great
2K reviews
Replied to 8% of negative reviews
Typically replies within 24 hours
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Chatbooks are highly recommended!!
Easy to make and beautifully produced while
far less expensive than previously used companies charged.
August 9, 2024
Reply from Chatbooks
We appreciate your kind words about our pricing and are glad you found us to be a valuable option.
This was my first time using Chat…
This was my first time using Chat books. The help line was amazing.
August 9, 2024
Reply from Chatbooks
So glad to hear this, Juanita! Thank you for the kind review.
It is so easy to print my annual photo…
It is so easy to print my annual photo book directly from my Facebook posts.
August 8, 2024
Reply from Chatbooks
W're so happy to hear this! Thank you for sharing your positive experience.
Quick and easy to reorder
August 7, 2024
Reply from Chatbooks
We're thrilled to hear that you found the reorder process quick and easy. Thank you for taking the time to share your positive experience.
Reply from Chatbooks
We appreciate your kind words about our customer service. We strive to provide our customers with a positive experience, and we're glad to hear that we met your expectations!
Books and photos are amazing
Books and photos are amazing. Beautiful way to keep your babies memories.
I had some issues, but the support team went above and beyond to sort it out and ensure my books were perfect. Would highly recommend.
August 23, 2024
Unprompted review
Reply from Chatbooks
We're so happy to hear you love the books and photos! It's wonderful to know that you're enjoying the memories you're creating. We're also thrilled that our support team was able to help you with your issues and ensure your books were perfect. We are always here to help.
Your platform is easy to use
Your platform is easy to use, and I am always pleased with the resulting books. I look forward to receiving the book I just created, and I know that the recipient will be so pleased!
August 20, 2024
Reply from Chatbooks
We're so glad to hear that you find our platform easy to use and that you're happy with the books you create. We hope the recipient of your latest creation enjoys it as much as you do!
Reply from Chatbooks
Thanks for the feedback, Chris! Photos will automatically load according to the date attached to the photo. We also have a 'sort' button if you long-press on one of the photos in the book, it will appear in the top corner. You can then choose how you'd like to sort them!
We wanted to send a gift later and it…
We wanted to send a gift later and it sent the gift instantly after I put in the date/time for later.
My mother in law also got a July book in her account for the gift and made the July book then they deleted it and said she shouldn’t have gotten one after my mother in law spent the time to make it.
So that is pretty disappointing when this is our first experience with chatbooks.
August 17, 2024
Reply from Chatbooks
We’re sorry to hear this, Courtney! I wasn’t completely sure about your comments, so I’ve sent you an email to get some clarification and look into this further for you.
Need to create an account to send a digital gift card ??!
I just wanted to buy a gift card from my sister. I would have preferred to not need to create an account and be signed up for emails as part of that process.
August 18, 2024
Reply from Chatbooks
Thanks for the feedback, Erin! We set it up this way so that if the Gift Card gets lost, we can still track it through your account. If you prefer, we also offer physical Gift Cards on Amazon. You can unsubscribe from marketing emails anytime—just let us know at support@chatbooks.com if you need help!
Reply from Chatbooks
We're so glad to hear that you had a positive experience setting up your book!
It wants to create book itself by using…
It wants to create book itself by using dates. I uploaded several pictures and was making choices as I went along. It also flashed and I lost my whole book . Lots of anxiety
August 16, 2024
Reply from Chatbooks
We understand your frustration and apologize for the inconvenience. Losing your work can be incredibly stressful. We would be glad to take a further look into this as we are often times able to recover your work! Please reach out to support@chatbooks.com if you are still in need of assistance.
Reply from Chatbooks
Thank you for your kind words!
Great Experience
Great! Ordered at the last minute but with express shipping the book arrived in plenty of time! Great job!
August 1, 2024
Reply from Chatbooks
We're so happy that it made it in time! Thanks for being here and enjoy your beautiful book.
Very easy to use albums from Facebook!
August 15, 2024
Reply from Chatbooks
So glad to hear you've had a good experience- thank you!
Great quality and easy to use for…
Great quality and easy to use for capturing family memories.
July 30, 2024
Reply from Chatbooks
We're so glad you're enjoying our product and that it's helping you capture those special family moments!
Reply from Chatbooks
We appreciate your kind words!
The book designing website is fabulous…
The book designing website is fabulous and easy to work with. And the quality of the book is terrific.
July 29, 2024
Reply from Chatbooks
We appreciate your kind remarks!
They always get back I touch with me…
They always get back I touch with me when I have problems since I’m not very tech savvy.
August 11, 2024
Reply from Chatbooks
We're always here for you! Thank you for the nice review.
Great books but the app needs improvement
Great quality photos, very affordable and convenient. But, the app sucks. It's very glitchy and slow.
August 10, 2024
Reply from Chatbooks
We're so sorry to hear about this. Please make sure that your device is fully updated and that you are connected to strong wifi. For further troubleshooting, please reach out to Customer Support at support@chatbooks.com or via SMS/Live Chat. Thank you for your valuable feedback and we look forward to assisting!
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