Chatdeal Reviews 1,957

I'm scheduled to fly out of NYC in a few days (12/17), and I contacted the airline to inquire about a rescheduled flight. The airline told me that even though my flights were booked and paid for on 11/5, ChatDeal never officially confirmed my flight, so I don't actually have a flight ticket. I have spent the past 24 hours trying to get assistance from someone at ChatDeal, but the instant chat buttons on the ChatDeal site don't work. I emailed all 3 email addresses at the bottom of the "contact" page on the ChatDeal website, and two of the emails bounced back ("address not found"; "Your message wasn't delivered to ............. at chatdeal.com because the address couldn't be found, or is unable to receive mail". I tried to call the help number on the site, but it wouldn't take my call "because it could not recognize my telephone number" (I double checked the number on my booking, and its correct). I also messaged them through their site and never heard back. So then I contacted Kayak, and they couldn't help (even though its a "partnership") because the booking, even though it was placed from Kayak and didn't take me to another vendor's site like it does with Expedia or other vendors, was technically placed with ChatDeal. Not only that, but when I look into my reservations, it says that I have booked 10 seats on a flight, not 2, and the cost is over 50K. (At least my credit card was properly charged for only the 2 tickets last month, but what is going on? I asked Kayak about that and they said that they too, see my reservation for 10 tickets, (it actually went up to 14 tickets while I was on the phone with them, now its at 18) but only 2 passengers, and they said that someone will get in touch with someone at ChatDeal about it, and "hopefully someone at ChatDeal will reach out to me". (I never heard back from anyone) If this issue weren't so pressing, then it would be comical.
I will never use this service again. It's sad, because I have used Kayak on dozens of occasions, and for over a decade, but I will not trust them or any of their "partners" again.

UPDATE: I sent an email to ChatDeal yesterday, and instead of replying to me, they came here to trustpilot and updated the response to my review stating: "UPDATE : We would like to confirm that the inquiry was resolved and flights were confirmed to depart as scheduled."
The funny thing is that not only were my outbound flights never confirmed (2 tickets), but I had to buy last minute flights at the airport to get to Amman in time for a work project. I emailed ChatDeal yesterday to ask for a reimbursement and they responded by coming to this review site and basically "closing the case". This is the first time in my life that I have written a bad review and I hate doing so, but ChatDeal is compelling me here. If you care about your image, why not reach out to me and help me to reconcile this issue ChatDeal?

Ezra was amazing, fast and to the point

Iris was incredibly helpful and helped me find the best deal for me! She was attentive, kind, and made me comfortable. I don't usually trust online messaging chats but she immediately gained my trust. She deserves a promotion! Go off Iris!!!!!

Josie is the best! He was professional in fast and accurate manner. Eventually, I was able to book a satisfying price!

DIAMOND was awesome. I had pretty specific requests about my travel to Namibia from Houston, and she worked hard to make sure every part of my journey was just what I wanted. Hopefully the actual journey will go just as well!

Booked tickets through Chatdeals.I bought their support package $100. What a scam. I thought I could either cancel, or change my flight, what a mistake!
Cannot do anything for me, they are a complete rip-off and will not help me in any way! Please look at their reviews……

I was contacted by Chat Deals via this site and submitted an email. Heard nothing since. Called twice into their customer service spending several hours waiting online. I found the flights I wanted ( gone down by $500 each) but was not allowed to book them without paying 1k each to change) so weird as Finnair only charges $100 - $500 to make changes. I am still waiting for a call back from
a Customer Service Supervisor ( been over 24 hours so far) What did I pay for the support package for?????
Finally was contacted 9pm Sunday 11th, told there was no availability. ( of course if they contacted me when they said they would (.nearly 2 weeks ago) there was availability then.. Customer Service availability virtually non existence. Don’t buy customer support package as no support!
Watch out for the word student on your ticket! Not sure what it means.

Good service. Good deal!

Patricia was very helpful and understanding....considering all the problems with the credit card company.

I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Thank you Celia!!

I booked through Chat Deal while searching on Kayak. I purchased Roundtrip ticket from Cleveland to HYD. in Aug 2022 for my travel in Dec 2022. On Nov 7, I receive an email from Chatdeal saying that there is a change in the schedule. I wanted to accept the change but the button provided in the email never worked. I called the customer service and sent many email and no response. I am really worried about my booking because it is very important trip to India and I made a reservation 4 months ahead. If I have to make a new booking today, the prices are 2.5 times than what I have paid. I am planning to approach Ohio Attorney General and file a complaint against Kayak and Chatdeal if my Itinerary is not confirmed on time.
I sent emails and they never bother to respond.
The email I got from them is "Schedule change notification for K828D6B"

I was thoroughly impressed with the ease with which I was able to book with Chatdeals. Quite frankly, I was skeptical to start with but Raavi's prompt in the chat window made it so comfortable. She was handholding the booking right from the start and, most importantly, stayed till the booking was confirmed. She responded to all the questions very earnestly thwarting my skepticism all along the way to final booking. Impressed!

very helpful - searched numerous options
smooth

Celia was very courteous and efficient

able to juggle options with fluency

Purchasing my ticket via chatdeal.com seemed a bit difficult at first, but Augustin, K, one of the agents online made it very easy to follow. Very well trained staff. Thank you again, Arpad P.

I have tickets to India for all my family and the airline has changed the itinerary making my flight incomplete (one segment is cancelled so I would be stuck in Munich) and its been almost 2 months and I havent received new tickets, the worst experience ever. I know for them is business but for me its my mental health, I have not being able to sleep because of this.

I had a problem with the airline canceling one leg of an international family trip, and I was very concerned that Chatdeal would not handle it well based on some of the negative reviews I had read online. I have to say I was pleasantly surprised how they handled it. It took a couple of days to get everything sorted out, and they were difficult to reach in person, but they came through with confirmed new flights that work for us without any incremental cost.

I don't normally write reviews. I got into Chatdeal through a search on Kayak. I got the best possible agent to help me out. Her/His name was Diamond. The person was patient, persistent, empathetic, and willing to walk through all my queries and clarifications. We worked through various combnations and possibilities over 4 hours!! This is an unusually high level fo prefessionalism and competence, and it definitely builds confidence in start-up travel comanies. Bravo Chatdeal! And bravo to Diamond

Diamond was super helpful! Really enjoyed working with them!

I had a problem with my ticket within 1 hour of purchasing, I spoke with Shania from Chatdeal.com and after her hard work she was able to resolve my issue.

The agent Celia was super helpful finding me tickets for my family from US to Italy during the XMAS holiday period.

Received this message from CHATDEAL today 6 days before flight, "Your flight schedule has been changed
Due to a recent schedule change, your initial itinerary is not available anymore and we are offering you the next available flight. You may accept the proposed flight, choose another available option, or request a refund. Before confirming your choice, please check all the updated details carefully: travel dates, routes, and flight time."
The flight was scheduled for Nov 2nd, their suggestion was Nov 9th, the day we were to return.
Had to book direct for more than double the price. There were plenty of seats left. Chatdeal won't even refund us the money. I sure they never bought our tickets to begin with. I will be suing them, and requesting a production of all documents of flights purchased after my payment.