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Rated 5 out of 5 stars

Beautiful quality soaps been shopping with CDS couple of years and I’m totally converted. Not bought bottled hand soap or shower gels since. The soaps produce rich creamy lather and stay in one pi... See more

Rated 1 out of 5 stars

One item not available but not notified until two days after order dispatched email was sent. Got into a huge row when I queried this. Said order was on his desk and I had to have it because he’d pr... See more

Company replied

Rated 5 out of 5 stars

Chateau du savon has an amazing selection of the highest quality french soap at a reasonable price. I ordered 13 soaps and they all smell delightful and are great for eczema or dermatitis prone skin.... See more

Company replied

Rated 5 out of 5 stars

EDIT Products and service fantastic did have an issue one time but it was beyond anyone’s control. Continue to buy their beautiful French soaps that lather so luxurious and leave skin soft and smoo... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

The home for French soap In the UK packed with no plastic and fully recyclable packaging, plus a wide range of skincare accessories.


Contact info

4.1

Great

TrustScore 4 out of 5

41 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent first-time customer experience ordering from this company

Based on my first-ever experience buying from this company, I'm delighted with my very recent customer experience with them. I've just received the two palm-oil free soaps plus natural, sustainably-sourced sponge from them and they are all gorgeous products. The soaps look and smell divine and I'm really looking forward to using them. The items in my order were obviously packed with loving care too, the enclosed red and white heart-shaped confetti inside the packaging was a lovely additional touch. So good too to deal with a company that sources ethical products and uses "green" packaging when sending out orders to their customers. I can highly recommend this company based on my initial customer experience and am looking forward to buying from them again in the future.

February 10, 2022
Unprompted review
Chateaudusavon logo

Reply from Chateaudusavon

Thank you !

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