Chatly Reviews 118

Absolutely terrible customer experience.

I accidentally purchased a subscription and contacted support immediately requesting a refund. Despite acting straight away and explaining the situation honestly, my refund was refused.

The most frustrating part is the way the refund policy is presented. As an EU customer, I believed I may qualify for a refund based on the wording of the policy. After multiple emails, delays, and escalations, I was repeatedly referred to clauses that ultimately overrode the sections that appeared to offer refund eligibility.

To their credit, support remained polite. However, politeness does not change the outcome. The end result was that a customer who contacted them immediately after an accidental purchase received no refund whatsoever.

The entire process felt designed to reject refund requests rather than help customers. I spent far more time arguing about the policy than I ever spent using the service itself.

It is totally SCAM.
I am requesting a full refund right now. We all know they use deceptive Google Ads and cloned websites that mimic Anthropic's official branding to trick users into paying for their service. If you got scammed, please cancel your subscription right awasy, and contact (email) for a full refund. It is against Google ADs policy for potential trademark misuse and misleading representation, specifically for bidding on a competitor's brand name ("Claude" /
Anthropic) to redirect consumers.

Be very aware that this is an absolute scam. I somehow got subscribed and had 110 dollars(91.98 euros) removed from my account with a subscription. I immediately emailed for cancellation and refund to only have replies from AI. I've had to raise this with my bank for refund and cancel my card. Complete scam artists that rip people off. Dirtbags.

I was trying to subscribe to Claude and somehow I ended up with Chatly. I unsubscribed within an hour and then went through the refund process on the company's website. They flatly refused to refund me.
Having now read other reviews about Chatly, this seems to be a common trend.
They are capturing customers fraudulently who are actually wanting to purchase Claude and then refusing a refund even though you meet the requirements of their refund policy.
Steer well clear.

Scam!!! Deceptive marketing tactics - they disguised themselves as Claude.AI and it wasn't until I paid the $90 annual fee that I immediately discovered that they weren't Claude.AI. Upon immediately emailing them to request a refund - they denied it citing that their terms and conditions explicitly say "no refunds for mistaken or accidental purchases" - basically trying to cover themselves for their marketing scheme that lures people in who mistake them for other AI services. Terrible that companies like this exist.

This is a very interesting case of fraud by AI adverts. I expect Claude.Ai to do something about this as most customers were looking to purchase Claude and somehow get redirected to Chatly and only after hitting pay, do you realise you have been misled. Seems like a honest experience, this becomes a nightmare and intentional when you realise you are not granted a refund even for not using and immediately seeking a refund.

The name Chatly ai should be synonymous with fraud, scam, dubious and any other negative connotations. Despicable and a true example of how programmers and service providers easily decisive people to just get richer.

So sad.

Absolute scammers. They claim to have proper subscription to the tools but the quality of their product is terrible. Avoid at all costs!!! They do not refund anything and their chat support responds in 1 month.

Scam! How they get subscribers is completely unethical. I searched for "Claude" on Google and clicked on what I thought was the official site but instead it was Chatly AI’s misleading sponsored ads designed to confuse people into thinking they are Claude. They literally say Claude in the header and description and no where does it say they are Chatly other than the link itself. I requested a refund but they refused. In their refund policy, it specifically says they won’t refund due to misleading advertisement acknowledging they are running a scam!

Absolutely avoid Chatly AI.

This is one of the most frustrating pieces of software I’ve ever used. The marketing is incredibly misleading, making it look like a powerful AI platform when it’s essentially an overpriced wrapper around technology available elsewhere. The app is flooded with aggressive subscription pop-ups that seem to appear constantly, making it borderline unusable.

The software failed to deliver what was advertised, and when I contacted support for a refund, they flatly refused despite the obvious issues. Customer service was dismissive and completely uninterested in resolving the problem.

The entire experience felt like a cash grab rather than a genuine software product. Save your money, save your time, and look elsewhere. There are far better AI tools available that don’t bombard you with adverts or leave you fighting to get support when things go wrong.

Unfortunately, while I'm posting this review, it's a total scam ! Save your money ! Don't make the same mistake we did! Have a nice day !

it is a Total scamm,do not buy it , this company should be sued by Antrophic.

I found Chatly through a Google ad that appeared to be the official Claude AI by Anthropic. The ad deliberately mimicked Anthropic's branding, and I was charged $90 before realizing this was not Claude.
I requested a refund within 22 minutes of purchase, having sent fewer than 7 messages — meeting every condition in their own refund policy (Section 3b). They refused.
Their excuse? That my purchase was an "accidental transaction" — ignoring the fact that I was deceived by their own fraudulent advertising. They then offered a 50% partial refund, which is not what their policy states and not what I am legally entitled to.
I filed a chargeback with my bank and reported this to the FTC. Deceptive ads, no cancel button, and refund requests denied. Chargeback in progress. Avoid at all costs.

This service uses deceptive Google search ads that mimic official AI services (like Claude) to trick users into subscribing. I requested a refund immediately without using a single credit, but they are dodging it with automated macro replies.

Chatly was a mistaken purchase. I believed I was puchasing Claude and then somehow, after hitting the payment button I found I had bought Chatly. I immediately cancelled the subscription and requested a refund. It took days to get a response and meanwhile, the money was taken the next day. Eventually a person responded telling me they do not refund for accidental purchases. It is clear that this company are not interested in customer service, rather customer's money. Most responses come from a bot. I am pursuing a chargeback with my credit card company. Chatly should not be allowed to operate in my opinion.

I was misled into an annual subscription by their branding, which mimics official AI services. I requested a refund within 1 hour with 0 credits used (0/2.6k).

Despite their own policy stating annual plans are refundable within 24 hours for minimal usage, support agent "Owais" refused the refund and admitted that "many other customers" have the same issue. This is a deliberate trap.

I have reported them to Link Support (who are now investigating the business) and my issuing bank. Do not trust their "support" or their marketing. They will try to trick you into using credits to void your refund rights. AVOID AT ALL COSTS.

Be careful this is a scam! Gives you the impression that you are getting a subscription for Claude ai... nothing like that.

This company, Chatli AI runs a scam website. I have not been able to cancel my subscription for over a week now. I don't even remember attempting to subscribe to this company, Chatli AI. Their support services are unreliable and almost impossible to use. I will file a formal complaint about this company with the Better Business Bureau.

I will keep it simple, they are scammers

Be careful before subscribing.
The service presentation made me believe this was connected to the official Claude AI service by Anthropic. I cancelled immediately after realizing the mistake and contacted support for a refund, but received no reply.

Very disappointing experience.

I fell victim to Chatly AI's highly misleading advertising. I searched Google for "Claude" intending to subscribe to the official Anthropic Claude AI platform. Instead, Chatly placed a sponsored ad right at the top of the search page using the "Claude" name and deceptive wording to trap unsuspecting users.Deceptive Marketing & Absolute IncompetenceChatly's entire marketing strategy relies on masquerading as other legitimate AI tools. Once you are lured into their workspace, the product is completely incompetent and not worth the expensive price. The UI is frustrating, and the output quality does not compare to the actual industry-leading models it claims to offer. It is a massive waste of money for anyone who actually enjoys and frequently uses AI.Planned "No-Refund" TrapTo make matters worse, their refund policy feels deliberately engineered to steal your money. According to their stated Chatly Refund Policy, they strictly enforce a "No Refunds" rule for accidental or mistaken transactions. I contacted customer support immediately after realizing the mistake, but my request was instantly denied. It feels entirely planned: they trick you with the search ad, immediately lock in your credit card, and then use their rigid fine print to refuse a refund.Verdict: Avoid Chatly AI at all costs. Do not click on their sponsored Google results. Go directly to the official Claude AI website to avoid being scammed.