Olivia is the only person that I’ve ever had who can cut my curly hair perfectly. She is amazing at what she does and I would follow her anywhere.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time ever getting hair coloured and it turned out amazingly. I will say that the predicted quote wasn’t even close to the final price, it was almost double the predicted cost. I would have liked... See more
Company replied
Paula is kind, great to chat with, and has skills like no other! She did an amazing job on my highlights, completing what I came in for to an t and wrote down what she did so that we can repeat next y... See more
Company replied
Always greeted with a friendly smile and they’re all so kind and helpful. We’ve had nothing but excellent customer service with Chatters. Our hair stylist (Olivia) is lovely and my daughter and I alwa... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
945 Gardiners Road, #L29A, K7M 7H4, Kingston, ON, Canada
- +1 613-389-1088
4.8
Excellent
699 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best salon ever
Olivia is the only person that I’ve ever had who can cut my curly hair perfectly. She is amazing at what she does and I would follow her anywhere.
September 9, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you had such a positive experience! It's wonderful to know that you are so pleased with the service you received. Thank you for your amazing feedback!
Subin - 5*s
It was my first time here, but i'll be back. Just a walking, but i think I lucked in... Subin was so nice and gave me a great cut.
September 25, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you enjoyed your first visit! It sounds like you had a great experience. We appreciate you taking the time to share your positive feedback.
Reply from Chatters Hair Salon - Cataraqui Centre
We're glad you enjoyed your experience! Thank you for recommending our services; we appreciate your feedback.
Great Place!
Always greeted with a friendly smile and they’re all so kind and helpful. We’ve had nothing but excellent customer service with Chatters. Our hair stylist (Olivia) is lovely and my daughter and I always leave her chair feeling great and loving our experience.
October 10, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you're always greeted with a friendly smile and that you find our team kind and helpful. It's wonderful that you and your daughter always leave feeling great after your appointments. We appreciate your feedback!
Paula is a true professional
Paula is a true professional. She did an amazing job and it is always a pleasure to visit with her.
October 10, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you had such a wonderful experience! It's great to know that you enjoyed your visit and appreciate the work that was done. Thank you for your feedback.
Always do a good job and great customer…
Always do a good job and great customer service
October 11, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We are happy to hear that you consistently receive excellent service from us. Thank you for taking the time to leave your review!
Took me in immediatelyhsircut
Took me in immediately, no waiting. Very friendly hair cutter, Dalia.
October 11, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you were taken in immediately and that you found our hair cutter to be very friendly. Thank you for your positive feedback!
I don’t trust just anyone with my hair
I don’t trust just anyone with my hair. But every time I walk out after seeing Paula I feel like a rock star and always get the best compliments!! Thank you Paula :) you are the only one I’ll come to see
August 22, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you consistently feel amazing after your visits! It's wonderful to know you trust us with your hair, and we appreciate your kind words. Thanks for your fantastic feedback!
Reply from Chatters Hair Salon - Cataraqui Centre
We're so glad you enjoyed your visit! It means a lot to us that you find our team friendly and professional. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Cataraqui Centre
We appreciate you sharing that our service was great; we are so happy you enjoyed it, and thank you!
Very friendly and professional and I…
Very friendly and professional and I have an excellent hair dresser
September 30, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're so glad you enjoyed your visit! It means a lot to us that you find our team friendly and professional. Thank you for your positive feedback!
We have been to many different styles…
We have been to many different styles and salons and have never found someone whom mas able to cut my daughters hair.. this is the first time we have been happy with a hair cut and we both absolutely love it!!!
October 4, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We are so happy to hear that you both absolutely love the haircut! It means a lot to us that we were able to provide a great experience for you and your daughter. Thank you for your wonderful feedback!
Best hair cut by Paula
October 3, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're so happy you enjoyed your haircut! Thank you for sharing your positive experience with us; it means a lot.
The salon had such a friendly…
The salon had such a friendly atmosphere. I wanted a medium brown for my hair and Hailey C knows what I want without showing her a picture. I was so happy with the result. When I left I felt confident. Thanks you.
October 3, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're so happy to hear that you enjoyed the friendly atmosphere at our salon and that you felt confident with your new hair. It's great to know that we could achieve the perfect medium brown for you. Thank you for your positive feedback!
Paula was great
Paula was great, lovely personality and gave me a great hair cut. Very pleased. Worth driving 1 hour to get perfect results.
October 3, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback and are so glad you love your haircut.
Paula is a great stylist and can always…
Paula is a great stylist and can always make you look pretty.
October 2, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you feel that way about your experience. Thank you for sharing your positive feedback; we appreciate it greatly!
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that you feel that way about your experience. Thank you for sharing your positive feedback; we appreciate it greatly!
I see Paula at my Chatters
I see Paula at my Chatters. I’ve been seeing her for quite some time now and she’s been very good with recommendations for my hair products and she’s very professional. I love her!
October 1, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that our staff's recommendations for your hair products have been very good and that they are professional! We appreciate you sharing your positive experience.
Honest opinion
Amazing looking store front and salon area. Very clean and organized. Lovely staff, wonderful stylist, polite and knowledgeable of hair types and product lines.
Got an amazing haircut, stylist listened to what I wanted and gave me exactly the cut I asked for.
Reasonable pricing.
I found my go to stylist from now on.
Thank you Paula snd staff. For
September 30, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear you found our salon clean and organized with a lovely staff. It's wonderful that your stylist listened to you and gave you the exact haircut you wanted. We appreciate your kind words and are so glad you found your go-to stylist!
Olivia 🥰🥰
Olivia, was absolutely fantastic, she took my concerns and created exactly what I wanted and needed.
September 30, 2025
Reply from Chatters Hair Salon - Cataraqui Centre
We're happy to hear that someone was able to understand your needs and create exactly what you wanted. Thank you for sharing your positive experience with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.