Franc Gole did a exceptional cut and hi lites and low lites to my hair . Very friendly and took a lot of time to help me figure what hairstyle to get and products to use. I highly recommend Franc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Franc Gole did a exceptional cut and hi lites and low lites to my hair . Very friendly and took a lot of time to help me figure what hairstyle to get and products to use. I highly recommend Franc... See more
Company replied
I cannot recommend Franc Gole enough!!! Not only is he unbelievably talented, but he also brings such an increadible energry and creativity to every appointment. And beyond his talent, he is genuinely... See more
Company replied
My daughter's ear was pierced on an angle with the backing at the side of the ear rather than the back. This resulted in two piercing attempts on one ear before a good position was set. We were told i... See more
Company replied
From being able to make an online appointment on their easy to use website to the friendly personnel to the awseme care I got from Franc I highly recommend Chatters in Conestoga Mall. Franc is profe... See more
Company replied
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
550 King Street North, #N21, N2L 5W6, Waterloo, ON, Canada
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Franc Gole did a exceptional cut and hi lites and low lites to my hair . Very friendly and took a lot of time to help me figure what hairstyle to get and products to use. I highly recommend Franc if you need to get your hair done go to Chatters.
Great experience.

Reply from Chatters Hair Salon - Conestoga Mall
Franc Gole
this lovely man cut and styled my pixie cut just like a 1960's true pixie . LOVE it and he was a jem . l hope to follow him down to Fairview Chatters in another month.
Cathy Saldana

Reply from Chatters Hair Salon - Conestoga Mall
I cannot recommend Franc Gole enough!!! Not only is he unbelievably talented, but he also brings such an increadible energry and creativity to every appointment. And beyond his talent, he is genuinely so entertaining. The conversation is always fun, engaging, and full of personality - he makes the time fly by. You come in for a haircut and leave feeling like you've had the best catch-up with a friend. Five stars all the way for Franc!!!

Reply from Chatters Hair Salon - Conestoga Mall
Franc Gole was amazing! He made sure to double check the length I wanted (I hate when they cut too short!!) and he was very upbeat and genuinely cares about his job. He gave me tips on how to properly dry my curly hair and what products work best with it. Highly recommend!

Reply from Chatters Hair Salon - Conestoga Mall
franc gole is making this company great. would love to give him a five star review for his banter an artistic vision with hair. he made me feel happy to come in and get my hair done and be myself.

Reply from Chatters Hair Salon - Conestoga Mall
From being able to make an online appointment on their easy to use website to the friendly personnel to the awseme care I got from Franc I highly recommend Chatters in Conestoga Mall.
Franc is professional and knew exactly what issues I had with my short hair and he explained what would he would do to fix them. . He did consult me to ensure that I agreed. I really appreciated that he knew what to do instead of me trying to explain it to him. Franc explained that he has been working for years and has recently returned to this area.Thanks again!

Reply from Chatters Hair Salon - Conestoga Mall
Thank you so much to Franc, love my blonde and copper hair. I total recommend 👌. I will definitely be coming back!

Reply from Chatters Hair Salon - Conestoga Mall
For years, I have cut and maintained my own hair and experiences like the one I had at Chatters is exactly why. I am extremely unhappy with my hair. I showed an exact picture of what I wanted, explained that my hair bounces up and lifts when short and that I DO NOT LIKE when it is straightened, or blown-dry straight. I scrunch mousse into my hair and air dry to avoid frizz, or sometimes diffuse mostly (but not fully) dry. I maintain my naturally thick waves, and do not like the wave pattern being disturbed as it takes weeks, if not months, to return to their natural shape if they are disturbed. Christy (the stylist) insisted that it be blown-dry straight, and did so against my wishes, even after stating several times that I prefer my natural waves and do not like when it is straightened in any way. I began experiencing a very itchy, burning scalp shortly after leaving and now believe it's an allergic reaction to the products. I hoped after returning home and washing my hair that my natural waves would return, and I would like my hair more. My hair (as I expected) lifted, and looks way shorter, and is now a poofy mess. It looks nothing like the picture I showed her, and will likely take weeks to recover from the damage and disruption. I am extremely unhappy with the service, and will not return to this salon. Likely will go back to trimming/cutting my own hair, so that my wishes for my hair is actually respected.

Reply from Chatters Hair Salon - Conestoga Mall
My daughter's ear was pierced on an angle with the backing at the side of the ear rather than the back. This resulted in two piercing attempts on one ear before a good position was set. We were told it was a manufacturing defect with an earring, but not at the time of sale. We kept calm for my daughter not to panic, as she was already nervous about getting this done! There was a discount applied, but it left a sub-par experience for our family.

Reply from Chatters Hair Salon - Conestoga Mall
Stacy , the manager is fantastic. She got me in last minute , just a couple days before thanksgiving. Stylist Christy was available to cut my hair. She listened to what I wanted and added her own touch.
She gave me a new ,modern , no fuss, stylish haircut - perfect for my busy life!

Reply from Chatters Hair Salon - Conestoga Mall
I got my hair done by Suzan, and she honestly did an amazing job! She gave me the most beautiful highlights, and the color looks perfect — exactly what I wanted. She’s super professional and talented, and you can tell she really cares about her work.
The salon was quiet, clean, and very relaxing, which made the whole experience even better. I left feeling so happy and confident!
If you’re thinking about changing your hair color or getting highlights, I totally recommend Suzan — she’s the best! 💇♀️✨

Reply from Chatters Hair Salon - Conestoga Mall
Fantastic salon, friendly and talented stylists, and awesome haircuts! Christy is a true pro and can do anything I want for a cut, plus she waxes eyebrows at a high level too! Highly recommend this place for any of your hair care needs, book your appointment today!

Reply from Chatters Hair Salon - Conestoga Mall
Suzan was wonderful! She gave me the best blowout I’ve ever had. I would absolutely recommend her.

Reply from Chatters Hair Salon - Conestoga Mall
Paired me with a great stylist who did an amazing job, I got full highlights and color, turned out just the way I hoped. Definitely recommend

Reply from Chatters Hair Salon - Conestoga Mall
My hair stylist was great and did a fantastic job at a make over. Plus did my brows to make me feel amazing

Reply from Chatters Hair Salon - Conestoga Mall
Such a great experience as always with Jess B!! <3

Reply from Chatters Hair Salon - Conestoga Mall
Gave me the service quickly without an appointment
Checked colour & quality
Ashley was lovely

Reply from Chatters Hair Salon - Conestoga Mall
It is always fabulous to see Christy, she is a talented hair stylist!

Reply from Chatters Hair Salon - Conestoga Mall
My Associate was great i had a really good appointment with her for eyebrows. Thank you again.

Reply from Chatters Hair Salon - Conestoga Mall
Ashley is a great colour specialist and my cut was perfect

Reply from Chatters Hair Salon - Conestoga Mall
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.