Chatters Hair Salon - Conestoga Mall Reviews 237

TrustScore 4.5 out of 5

4.6

550 King Street North, #N21, N2L 5W6 Waterloo, ON, CA


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Rated 5 out of 5 stars

Franc Gole did a exceptional cut and hi lites and low lites to my hair . Very friendly and took a lot of time to help me figure what hairstyle to get and products to use. I highly recommend Franc... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Franc Gole enough!!! Not only is he unbelievably talented, but he also brings such an increadible energry and creativity to every appointment. And beyond his talent, he is genuinely... See more

Company replied

Rated 3 out of 5 stars

My daughter's ear was pierced on an angle with the backing at the side of the ear rather than the back. This resulted in two piercing attempts on one ear before a good position was set. We were told i... See more

Company replied

Rated 5 out of 5 stars

From being able to make an online appointment on their easy to use website to the friendly personnel to the awseme care I got from Franc I highly recommend Chatters in Conestoga Mall. Franc is profe... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

237 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Chatters i

Franc Gole did a exceptional cut and hi lites and low lites to my hair . Very friendly and took a lot of time to help me figure what hairstyle to get and products to use. I highly recommend Franc if you need to get your hair done go to Chatters.
Great experience.

March 3, 2026
Unprompted review
Chatters Hair Salon - Conestoga Mall logo

Reply from Chatters Hair Salon - Conestoga Mall

We're so happy to hear that you received an exceptional cut with beautiful highlights and lowlights! It's wonderful that you felt supported in choosing a hairstyle and products. We appreciate your recommendation!

Rated 5 out of 5 stars

Franc Gole

Franc Gole
this lovely man cut and styled my pixie cut just like a 1960's true pixie . LOVE it and he was a jem . l hope to follow him down to Fairview Chatters in another month.
Cathy Saldana

March 5, 2026
Unprompted review
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you loved your 1960's pixie cut! It's wonderful that you had such a positive experience. We appreciate your kind words and hope to see you again soon at Fairview Chatters.

Rated 5 out of 5 stars

I cannot recommend Franc Gole enough!!

I cannot recommend Franc Gole enough!!! Not only is he unbelievably talented, but he also brings such an increadible energry and creativity to every appointment. And beyond his talent, he is genuinely so entertaining. The conversation is always fun, engaging, and full of personality - he makes the time fly by. You come in for a haircut and leave feeling like you've had the best catch-up with a friend. Five stars all the way for Franc!!!

February 14, 2026
Unprompted review
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you enjoyed your experience! It's wonderful to know that the energy and creativity resonated with you, and that you found the appointment so entertaining. Thank you for the five-star review!

Rated 5 out of 5 stars

Franc Gole was amazing

Franc Gole was amazing! He made sure to double check the length I wanted (I hate when they cut too short!!) and he was very upbeat and genuinely cares about his job. He gave me tips on how to properly dry my curly hair and what products work best with it. Highly recommend!

February 14, 2026
Unprompted review
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you had such a great experience! It's wonderful knowing that the stylist ensured you were happy with the length and provided helpful tips for your curly hair. We appreciate your recommendation!

Rated 5 out of 5 stars

franc gole is making this company…

franc gole is making this company great. would love to give him a five star review for his banter an artistic vision with hair. he made me feel happy to come in and get my hair done and be myself.

February 10, 2026
Unprompted review
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you enjoyed your experience! It's wonderful that you appreciated the artistic vision and banter, and that you felt happy being yourself during your visit.

Rated 5 out of 5 stars

Franc made my day with an awesome professional cut.

From being able to make an online appointment on their easy to use website to the friendly personnel to the awseme care I got from Franc I highly recommend Chatters in Conestoga Mall.
Franc is professional and knew exactly what issues I had with my short hair and he explained what would he would do to fix them. . He did consult me to ensure that I agreed. I really appreciated that he knew what to do instead of me trying to explain it to him. Franc explained that he has been working for years and has recently returned to this area.Thanks again!

February 1, 2026
Unprompted review
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you found our website easy to use and appreciated the friendly personnel at our Conestoga Mall location. It's great to know that you valued the care you received and that they addressed your concerns with your short hair. We appreciate your recommendation!

Rated 5 out of 5 stars

Thank you so much to Franc

Thank you so much to Franc, love my blonde and copper hair. I total recommend 👌. I will definitely be coming back!

January 30, 2026
Unprompted review
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Reply from Chatters Hair Salon - Conestoga Mall

We're so happy you love your blonde and copper hair! We appreciate your recommendation and are excited to welcome you back in the future.

Rated 1 out of 5 stars

Wishes not respected

For years, I have cut and maintained my own hair and experiences like the one I had at Chatters is exactly why. I am extremely unhappy with my hair. I showed an exact picture of what I wanted, explained that my hair bounces up and lifts when short and that I DO NOT LIKE when it is straightened, or blown-dry straight. I scrunch mousse into my hair and air dry to avoid frizz, or sometimes diffuse mostly (but not fully) dry. I maintain my naturally thick waves, and do not like the wave pattern being disturbed as it takes weeks, if not months, to return to their natural shape if they are disturbed. Christy (the stylist) insisted that it be blown-dry straight, and did so against my wishes, even after stating several times that I prefer my natural waves and do not like when it is straightened in any way. I began experiencing a very itchy, burning scalp shortly after leaving and now believe it's an allergic reaction to the products. I hoped after returning home and washing my hair that my natural waves would return, and I would like my hair more. My hair (as I expected) lifted, and looks way shorter, and is now a poofy mess. It looks nothing like the picture I showed her, and will likely take weeks to recover from the damage and disruption. I am extremely unhappy with the service, and will not return to this salon. Likely will go back to trimming/cutting my own hair, so that my wishes for my hair is actually respected.

January 19, 2026
Unprompted review
Chatters Hair Salon - Conestoga Mall logo

Reply from Chatters Hair Salon - Conestoga Mall

We appreciate you taking the time to share your experience. We're sorry to hear you're unhappy with your haircut and the styling process, especially given your specific instructions. We'll address your concerns regarding the service and potential allergic reaction internally to ensure a better experience for our clients in the future.

Rated 3 out of 5 stars

Piercing error/earing deffect

My daughter's ear was pierced on an angle with the backing at the side of the ear rather than the back. This resulted in two piercing attempts on one ear before a good position was set. We were told it was a manufacturing defect with an earring, but not at the time of sale. We kept calm for my daughter not to panic, as she was already nervous about getting this done! There was a discount applied, but it left a sub-par experience for our family.

October 10, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We regret your daughter's piercing experience was not ideal. We're sorry about the manufacturing defect issue and the stress it caused your family. We appreciate your patience and have noted your feedback for improvement.

Rated 5 out of 5 stars

I was “Christi-fied” !

Stacy , the manager is fantastic. She got me in last minute , just a couple days before thanksgiving. Stylist Christy was available to cut my hair. She listened to what I wanted and added her own touch.
She gave me a new ,modern , no fuss, stylish haircut - perfect for my busy life!

October 9, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you had a great experience. It's wonderful to know that we were able to accommodate you last minute and that your stylist listened to your needs and provided a stylish haircut. Thank you for your review!

Rated 5 out of 5 stars

I got my hair done by Suzan

I got my hair done by Suzan, and she honestly did an amazing job! She gave me the most beautiful highlights, and the color looks perfect — exactly what I wanted. She’s super professional and talented, and you can tell she really cares about her work.

The salon was quiet, clean, and very relaxing, which made the whole experience even better. I left feeling so happy and confident!

If you’re thinking about changing your hair color or getting highlights, I totally recommend Suzan — she’s the best! 💇‍♀️✨

October 10, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you had such a wonderful experience and that you love your highlights! It's great to know that you felt happy and confident with your hair. We appreciate your recommendation and are delighted that you enjoyed your visit in our relaxing salon.

Rated 5 out of 5 stars

Me, my hair, and eyebrows love this place!

Fantastic salon, friendly and talented stylists, and awesome haircuts! Christy is a true pro and can do anything I want for a cut, plus she waxes eyebrows at a high level too! Highly recommend this place for any of your hair care needs, book your appointment today!

October 10, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear you find our salon fantastic with friendly and talented stylists! It's wonderful to know you feel that you can get any cut you desire and that you highly recommend us. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Suzan is the best

Suzan was wonderful! She gave me the best blowout I’ve ever had. I would absolutely recommend her.

October 8, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're so glad you had such a positive experience! It's wonderful to hear that you received the best blowout and would recommend our services. Thanks for sharing!

Rated 5 out of 5 stars

Paired me with a great stylist who did…

Paired me with a great stylist who did an amazing job, I got full highlights and color, turned out just the way I hoped. Definitely recommend

October 4, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're so happy to hear that our stylist did an amazing job and your highlights and color turned out just the way you hoped! We appreciate your recommendation.

Rated 5 out of 5 stars

My hair stylist was great and did a…

My hair stylist was great and did a fantastic job at a make over. Plus did my brows to make me feel amazing

September 27, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you had a fantastic makeover experience! It's wonderful that your stylist helped you feel amazing with your hair and brows. Thanks for your feedback!

Rated 5 out of 5 stars

Such a great experience as always with…

Such a great experience as always with Jess B!! <3

October 4, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're so glad you enjoyed your experience with us! Thank you for sharing your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Gave me the service quickly without an…

Gave me the service quickly without an appointment
Checked colour & quality
Ashley was lovely

October 3, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you received quick service and that you were pleased with the color and quality. We appreciate your kind words!

Rated 5 out of 5 stars

It is always fabulous to see Christy

It is always fabulous to see Christy, she is a talented hair stylist!

October 2, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're so happy to hear that you had such a fabulous experience! We appreciate you taking the time to share your positive feedback with us.

Rated 5 out of 5 stars

My Associate was great i had a really…

My Associate was great i had a really good appointment with her for eyebrows. Thank you again.

September 24, 2025
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Reply from Chatters Hair Salon - Conestoga Mall

We're happy to hear that you had a really good appointment for your eyebrows! It's great knowing you appreciate the wonderful service. Thank you again!

Rated 5 out of 5 stars

Ashley is a great colour specialist and…

Ashley is a great colour specialist and my cut was perfect

September 30, 2025
Chatters Hair Salon - Conestoga Mall logo

Reply from Chatters Hair Salon - Conestoga Mall

We're glad you enjoyed your experience with the color and cut. Thank you for sharing your positive feedback; we appreciate it.

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