An amazing experience as always with Aneta. She always knows what I want and listens to what I don't want. A very hardworking hairstylist that ensures her clients get top notch service. The only ne... See more
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See what reviewers are saying
This is comparing to first service I received few months ago Previous hairstylist was pro and put so much effort on styling my curls with hands comparing to today’s diffuser styling which i usua... See more
Company replied
Megan took her time and was thorough and precise, doing exactly what I asked while giving great advice on what would suit me best and after care. I love the result! I’ll definitely be going back and r... See more
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Giulianna is my hairdresser there at Chatters Mapleview. She is phenomenal….from start to finish, she takes her time to listen to how you want your hair and educates you on what is happening - colour... See more
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Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
900 Maple Avenue, L7S 2J8, Burlington, ON, Canada
- +1 905-632-3885
4.7
Excellent
239 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Troy was horrible!
Troy was horrible!! The worst hairdresser I ever had, he was super rough, my head feels badly bruised. If he thinks it was relaxing to run his hands that hard through my head he’s nuts!! How dare he, I should sue! I’m 100% in pain and not happy with my service. I wanted curls at the end and all he did was give a blow dry. My hair is also too golden blonde and not icy blonde like I asked. He should be fired the way he works, he’s just completely awful! Also this company is useless with helping people, I’m never coming here again or buying my products here either. Screw this place I’m upset! I will also tell everyone how bad they are and never to come here! 100% don’t do it! Highly not recommend!!! You won’t be happy and they don’t care or listen to what you want on top of hurting you physically and then saying sit up, move here do this do that a hundred times. Also I’m 6 feet tall, they should have chairs that accommodate to tall people instead of having me bend down. My back was also killing me at the end. $250 for what nothing good at all. The hair trim was $64, they considered it a long cut when my hair is only to my shoulders. What a rip off, then at the end Troy dared to tell me he only charged me for partial highlights like I’m getting some sort of deal when that’s only what he did. Honestly I’m extremely disappointed and I promise I’m never coming near this salon again!! It’s sad a hairdresser with that much experience is that bad at what he does.
December 29, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Hi Bae
Thank you for taking the time to review your appointment.
I am so sorry to hear that this was your experience as we pride ourselves in both the services we offer at Chatters, as well as the overall experience our guests have when they are with us.
We always want you to leave happy and with hair that you absolutely love.
With that being said, the Salon Manager of the Chatters location that completed this service would love the opportunity to address your concerns with the service you received.
Have you called or gone into the salon directly to look into this further?
Thank you
Let me start with the PROS
Let me start with the PROS: the haircut was done well, my stylist was extremely nice.
CONS: I came in to mainly to colour my hair but both stylist weren’t very helpful or for lack of better word knowledgeable. They told me I had to bleach my hair for any colour including darker shades and that’s false. Also I showed my stylist how much hair I wanted off and we both acknowledged 3 inches. She ended up cutting 9 inches. If the stylist wasn’t so nice I wouldn’t have given 3 stars. Yes the haircut is nice but I’m very hurt over my lost inches.
December 17, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Thank you so much for taking the time to review your Chatters appointment.
I am sorry to hear that the overall experience was not all positive.
Please feel free to contact us at customerservice@chatters.ca if you would like to discuss this further.
Reply from Chatters Hair Salon - Mapleview Centre
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
I was very happy with the service
I was very happy with the service, my stylist was very helpful & patient with me as I wanted a new style but did not have a photo she was very helpful & made suggestions as she was going along with my cut & style.
December 18, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Troy is truly amazing
Troy is truly amazing. He’s not only skilled, but a pleasure to be with and talk to.
December 16, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Troy was excellent
Troy was excellent, personable and communicative and did a beautiful job with my hair colour.
December 15, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Great experience!
Kayla was so great!! I’m so happy with my cut from her and I had a great experience all around 😊
December 11, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Troy is extremely talented hair stylish…
Troy is extremely talented hair stylish and tried to do his job very honestly.
December 1, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Isabelle is amazing 🤩
November 30, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with Isabelle!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Very professional
The consultation was thorough and the cut was excellent! Stylist spent time making sure the cut and style were what I wanted.
November 16, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Hi Jody
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Rachelle
Reply from Chatters Hair Salon - Mapleview Centre
Hi Michelle
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Rachelle
The staff were super friendly and…
The staff were super friendly and welcoming. My hair turned out amazing, I just wish that during the wash of my hair that it was scrubbed a bit more as I feel like the nape of my neck was not washed properly. I had to also ask for a towel to dry myself off as I was covered in water and was soaked in the face while my hair was getting washed.
November 13, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Hi Christine
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you loved your stylist.
I am sorry to hear that the wash service was not great for you.
Please feel free to contact us at customerservice@chatters.ca if you would like to discuss this further.
Thank you
Rachelle
Excellent service and very good…
Excellent service and very good attention, I left happy, highly recommended 👌😊 (female)
Excellent service and very good attention, I left happy, highly recommended 👌😊
November 5, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Hi Angela
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Rachelle
Top Stylist in Town
The service and expertise of Troy, my stylist, is second to none. Extremely professional and always ensures I'm very pleased with my look when he's done.
October 14, 2023
Reply from Chatters Hair Salon - Mapleview Centre
Hi Jon
Thank you so much for taking the time to review your Chatters appointment.
We are so happy to hear you had such a wonderful experience with us!
Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better!
Thank you 😊
Rachelle
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