It was an appointment for my 4 year old son who absolutely hates getting his hair cut. The stylist was very patient with me as I held his hand the whole time and I'm sure that was quite annoying for h... See more
Company replied
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See what reviewers are saying
Not the warmest of welcomes from front counter staff but the haircut was well worth it. Morgan makes the experience well worth it. Talented, patient, knowledgable and super friendly. She is very f... See more
Company replied
It was my first time going to Chatters, took my teenage daughter to get blond highlights for the first time. She was so excited, I was worried about her beautiful hair and I’ve had trouble finding s... See more
Company replied
Love my new hairstyle done by Juliane Lepage. She is an exceptional hairstylist. She is so attentive & has topnotch skills. I travel over 40 min to have her as my stylist.
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
100 Trainyards Drive, #22, K1G 0Z1, Ottawa, ON, Canada
- +1 613-244-0040
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always awesome!
October 16, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're so glad you had an awesome experience! We look forward to seeing you again!
Reply from Chatters Hair Salon - Ottawa Trainyards
We're glad you enjoyed your experience with our excellent stylist and the friendly atmosphere. We appreciate your positive feedback!
They always do a great job on my hair.
October 15, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're glad you feel that way about our work. We appreciate you taking the time to leave us this great review!
Second time going to have my hair done…
Second time going to have my hair done with Samara, she is fantastic. She does a great job with the coloring . I couldn’t be more pleased with the end result
October 11, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that you had another fantastic experience! It's wonderful to know that you are pleased with the coloring and the end result. Thanks for your positive feedback!
Reply from Chatters Hair Salon - Ottawa Trainyards
We're so happy everyone had a great experience! We appreciate you letting us know we're the best in Ottawa. Thank you!
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that you are pleased with your color and cut. Thank you for your positive feedback; we appreciate it very much.
Pimples after
They put this oil all over and it was too much then I got pimples all over the places I waxed. I never gotten pimples after a wax before.
October 3, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're sorry to hear that you experienced post-wax pimples. We appreciate your feedback and will review our oil application process to prevent this issue in the future.
Juliane was so friendly and did a…
Juliane was so friendly and did a wonderful job on my daughter's hair cut. She looks amazing!
October 10, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that your daughter loves her haircut! It's wonderful to know that our team member was so friendly and provided a great experience. Thanks for your feedback!
Rae is the best stylist I’ve ever had
Rae is the best stylist I’ve ever had. I’m 75 ! Also reception and ambiance of the place is top notch.
October 8, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're so glad you had such a wonderful experience! It's fantastic to know that you consider your stylist the best you've ever had and that you enjoyed the ambiance.
Josee is Amazing!!!
Josee is always welcoming, friendly and very personable. She makes every visit enjoyable and I always leave looking and feeling amazing!
October 8, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that your visits are always enjoyable! It's wonderful to know that you consistently leave feeling amazing, and we appreciate your kind words.
It was an appointment for my 4 year old…
It was an appointment for my 4 year old son who absolutely hates getting his hair cut. The stylist was very patient with me as I held his hand the whole time and I'm sure that was quite annoying for her. She kindly tolerated that and it made the experience much easier.
October 7, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that the stylist's patience made the experience easier for your son. We appreciate your positive feedback and are glad we could accommodate his needs during the haircut. Thank you!
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that you found our team friendly, knowledgeable, and efficient! We appreciate you taking the time to share your positive experience.
Easy booking and great service!
September 29, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We appreciate you sharing that booking was easy and our service was great! We are so glad you had a positive experience with us.
I have been seeing Josee for years
I have been seeing Josee for years. Always satisfied with her work and advice with hair products also.
October 4, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're so glad to hear that you're always satisfied with the work and advice you receive! We appreciate your long-term patronage and positive feedback.
The hairstyles made me feel comfortable…
The hairstyles made me feel comfortable and did a great job!
October 2, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that our hairstyles made you feel comfortable, and we appreciate your positive feedback regarding our work!
Very accommodating pleasant staff.
Very accommodating pleasant staff.
First time so need to see how the cut works out.
October 1, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We appreciate your feedback and are so glad you found our staff pleasant. We hope you are happy with your haircut and look forward to seeing you again.
Julian always provides great haircuts…
Julian always provides great haircuts to us. And she's the best colorist I've been to.
September 24, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're glad you enjoyed your experiences! It's wonderful to hear that you appreciate the haircuts and coloring services. Thank you for your positive feedback.
Novice to expert
I met a lovely young lady who is not seasoned in the business but positive about her work and is excellent novice.
She listened well to the customer and was very attentive with her craft.
She will be at expert level soon.
October 1, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that the team member provided attentive service. It's great to know that her positivity and dedication were evident. We appreciate your feedback and recognition of her potential.
Exceptional hairstylist
Love my new hairstyle done by Juliane Lepage. She is an exceptional hairstylist. She is so attentive & has topnotch skills. I travel over 40 min to have her as my stylist.
September 25, 2025
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that you love your new hairstyle! It's wonderful to know the stylist's attentiveness and skills made your experience so positive that you travel a distance to see her. We appreciate your feedback!
Reply from Chatters Hair Salon - Ottawa Trainyards
We're happy to hear that you had such a wonderful experience! We appreciate you taking the time to share your positive feedback; it means a lot to us.
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