Chatters Hair Salon - Prairie Mall Reviews 330

TrustScore 4.5 out of 5

4.4

11801 100 Street, #184, T8V 3Y2 Grande Prairie, AB, CA


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Rated 4 out of 5 stars

I book with Eldon everytime because he's very professional, excellent outcome of what I ask for with my hair. His appearance is always professional, polite and cheerful, great washing your hair wi... See more

Company replied

Rated 5 out of 5 stars

Denika did an incredible job cutting my hair, it’s so much more comfortable and it looks great now!

Company replied

Rated 5 out of 5 stars

My daughter and I did a hair color and deep conditioning, we would like to commend Ms. Ella for a job well done. She’s very accommodating and friendly surely we will come back in the future.

Company replied

Rated 5 out of 5 stars

The staff member was extremely professional and was very good with young children to make them feel comfortable. Did not rush my child at all and helped ease all fears. All equipment was sterilized... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I was a walking

I was a walking, got in within a few minutes. They were pleasant and helpful as to things to do to make hair a bit fuller

October 6, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're glad you enjoyed your experience and found our team pleasant and helpful. Thank you for sharing your positive feedback about your visit!

Rated 5 out of 5 stars

Love my haircut!

Denika did an incredible job cutting my hair, it’s so much more comfortable and it looks great now!

October 11, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you had a wonderful haircut experience! It's great to know that you find your hair more comfortable and that you love the new look. Thanks for your feedback!

Rated 4 out of 5 stars

I book with Eldon everytime because…

I book with Eldon everytime because he's very professional, excellent outcome of what I ask for with my hair. His appearance is always professional, polite and cheerful, great washing your hair with mini massage. Just all
In all great experience.

It was a little odd though, when I came in the front desk lady told me my appointment was with a lady, but I made the appointment weeks ago online and specifically picked Eldon, but she was telling me it was someone else ~ technology ugggggg, it messed up not her! Something the manager a maybe look into and adjust/fix, so that doesn't happen again. However, I left a very happy customer, I'll return again and again! I travel here from BC. 😉

October 11, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you consistently have a great experience! We appreciate your positive comments regarding the quality of service you receive. We'll look into the appointment booking issue to ensure a smoother process in the future. We value your feedback and look forward to seeing you again.

Rated 5 out of 5 stars

I came in early and I was helped right…

I came in early and I was helped right away!
The person at the front desk was very helpful and kind.
Mark did a fantastic job cutting my hair.
He took the time to style my hair!
I’m very pleased with the result!

October 10, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you were helped promptly and that you found the front desk person helpful and kind! We appreciate that you enjoyed your haircut and styling and that you're pleased with the result.

Rated 5 out of 5 stars

I had a great appointment today

I had a great appointment today and will def request Tahnee again next visit !! Loved her energy!!

October 9, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you enjoyed your appointment! We appreciate your kind words and we'll be sure to let them know. Thank you for the positive feedback!

Rated 2 out of 5 stars

I showed up for a appointment that took…

I showed up for a appointment that took alot of thought between my stylist and myself. I drove over a hour to Gp, showed up for my appointment only to be told my stylist no longer worked there. I should have stopped there but proceed with Del I think. Sean knows my cut. She cut it short. It will grow. A phone call would have been nice

October 4, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We regret your stylist was no longer with us and the cut was shorter than expected. We value your feedback and will review how appointments are handled to prevent this from happening again. We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

My hairdresser went above and beyond…

My hairdresser went above and beyond what I asked for. She was so nice and got what I wanted. She is the sweetest

September 30, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're so glad you enjoyed your experience! It's wonderful to hear that our hairdresser exceeded your expectations and provided excellent service. Thank you for your kind words!

Rated 5 out of 5 stars

Always love the out come of my hair

Always love the out come of my hair. Friendly staff. Highly recommend

October 6, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're so happy to hear that you always love how your hair turns out! It's great to know you find our staff friendly. Thanks for the recommendation!

Rated 2 out of 5 stars

You get what you pay for, I guess.

My daughter recently went in for a haircut. They go fairly often, so it’s pretty clear what needs to be done. It’s short on one side, longer on the other. Basically, they wanted the long side and the bangs trimmed and the short side re-shaved. Not hard. We explained what we wanted, he seemed to get it. What we ended up with was very bizarre. Almost a bowl cut mixed with a mullet on one side with weird, very angled bangs. Not anything I’ve ever seen before, but in a bad way. It was an inexpensive cut, so I guess we get what we paid for. But it was very odd.

September 28, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We appreciate you taking the time to share your experience. We're sorry your daughter's haircut wasn't what you expected. We will share your feedback with our team to improve our services.

Rated 3 out of 5 stars

I like that my stylist was friendly &…

I like that my stylist was friendly & prompt to cut my hair the way I wanted it cut.

September 28, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We appreciate you sharing that our stylist was friendly and efficient in providing the haircut you wanted. Thanks for your feedback!

Rated 5 out of 5 stars

Very timely

Very timely, friendly and knowledgeable.

October 2, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you found our team to be friendly, knowledgeable, and prompt. Thank you for your positive feedback!

Rated 5 out of 5 stars

Commend for Ella

My daughter and I did a hair color and deep conditioning, we would like to commend Ms. Ella for a job well done. She’s very accommodating and friendly surely we will come back in the future.

September 30, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you and your daughter enjoyed your hair color and deep conditioning! We appreciate you letting us know that our staff member was accommodating and friendly. We look forward to seeing you again!

Rated 4 out of 5 stars

This was my first haircut after losing…

This was my first haircut after losing my hair from cancer treatment. Eldon made the experience great. Attentive, friendly and kind.

September 28, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that your experience was great, especially after such a challenging time. We appreciate you sharing your kind words about our team's attentiveness and friendliness.

Rated 1 out of 5 stars

The stylist would not listen to me

The stylist would not listen to me. She only cut one side of my head and a small spot in the back. Her first snip she cut way too much off. Now I have an uneven spot in the back. I don't have any to spare as it just grew back after losing it during chemo treatments so I can't even get it fixed.

September 14, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We appreciate you taking the time to share your experience. We're very sorry to hear that the stylist did not meet your expectations and that the haircut was uneven, especially given your hair regrowth journey. We'll address this internally to prevent similar situations.

Rated 5 out of 5 stars

Great haircut

Great haircut

September 20, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you had a great experience and appreciated the assistance you received. We appreciate you taking the time to share your feedback and will gladly pass on your kind words.

Rated 5 out of 5 stars

Living in the NWT we don’t have

Living in the NWT we don’t have a lot of choice for hair care. Whenever we are in GP we come to Chatters as we get in fast and they are always happy to help us out and are friendly. Always happy with our hair cuts.

September 8, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you consistently have a great experience with us when you're in town! We appreciate you choosing us for your hair care needs and value your positive feedback.

Rated 5 out of 5 stars

Came in for piercings

Came in for piercings, my daughter was nervous and the associate was great with communicating with her. Even talked me into a piercing myself.

September 15, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that the associate made your daughter comfortable during her piercing! We're glad you enjoyed your experience and appreciate your feedback.

Rated 5 out of 5 stars

Very friendly went through her phone ti…

Very friendly went through her phone ti show me what she would like to do with it loved it .I will definitely be asking for Ella next time .

September 14, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you had a great experience and appreciated the assistance you received. We appreciate you taking the time to share your feedback and will gladly pass on your kind words.

Rated 5 out of 5 stars

Shawn was creative

Shawn was creative, efficient

September 13, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're happy to hear that you found the service efficient and creative. Thank you for your feedback!

Rated 5 out of 5 stars

Ella was amazing with cutting my hair

Ella was amazing with cutting my hair! Thank you!

September 6, 2025
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Reply from Chatters Hair Salon - Prairie Mall

We're so happy to hear that you had a wonderful experience. Thank you for sharing your positive feedback; we appreciate it!

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