Chatters Hair Salon - Skyview Reviews 559

TrustScore 4.5 out of 5

4.7

13658 137 Avenue NorthWest, Skyview, T5L 5G6 Edmonton, AB, CA


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

All staff are super friendly but highly professional. Store, facilities and equipment are immaculate and well organized. Service at counter terrific and most of all my stylist, Star, never disappoints... See more

Company replied

Rated 5 out of 5 stars

Star is extremely knowledgeable about hair types and what the best style would be for me. She was fun to chat with and was patient & kind with my daughter for her cut as well.

Company replied

Rated 5 out of 5 stars

Lisa is an exceptional stylist who takes great care to ensure every detail is perfect. Her work is flawless—I leave feeling amazing and unlike past experiences with other stylists I never need to touc... See more

Company replied

Rated 5 out of 5 stars

What can I say about Lisa? She always has my back. Does an amazing job of my hair, and always comes with excellent recommendations. She knows when I’m skeptical and assures me she has my best interes... See more

Company replied


Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • 13658 137 Avenue NorthWest, Skyview, T5L 5G6, Edmonton, AB, Canada

  • +1 780-476-7211

4.7

Excellent

TrustScore 4.5 out of 5

559 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ciara was absolutely FANTASTIC!!

Ciara was absolutely FANTASTIC!!! She gave me the most beautiful head of foils and she took her time to understand what I wanted to achieve, and she delivered !! I’ll definitely be back to see her , tell a friend to tell a friend that Ciara at Chatters Skyview is a hidden gem on the north side of Edmonton. <33 Thank you ☺️

September 8, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

We are so happy to hear that you had such a wonderful experience with Ciara! It's amazing to know that she took the time to understand your vision and delivered exactly what you were hoping for. We're thrilled that you're planning to return and spread the word about Ciara's talent. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Happy with the result.

Easy to maintain.

August 27, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Galyna, Thank you for taking the time to review your service with Star! We will make sure to let her know you love your hair! We look forward to seeing you next time!

Rated 5 out of 5 stars

Awesome all around!

Really understanding staff, love my three children's hair, as well as mine is course. Thank you all so much for a great experience.

August 31, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Stephanie, We are thrilled to hear that you and your children had a 5 star experience with Chito and Ciara! We will be sure to pass along the feed back to them! See you again!

Rated 5 out of 5 stars

Excellent!

August 30, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Deborah, Thank you so much for taking the time to review your service with Lobna! We will make sure to let her know you loved your experience with her! We look forward to seeing you in the future!

Rated 5 out of 5 stars

Best haircut I have ever had!

Best haircut I have ever had!
And the hair wash and scalp massage was incredible.

August 23, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Thank you for your kind words! We're so happy to hear you enjoyed your haircut and the hair wash and scalp massage with Chito We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

I was well pleased with Joseph even…

I was well pleased with Joseph even though he was concerned what I asked for wasn’t quite right he obliged and did a perfect job of what I asked for lower neck fade amazing!

August 21, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

We're so glad to hear you had a positive experience. We appreciate your kind words about Joseph and his dedication to providing excellent service. It's wonderful to know he was able to deliver exactly what you were looking for.

Rated 4 out of 5 stars

My daughter had her hair cut but said…

My daughter had her hair cut but said the stylist didn't chat much

August 27, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

We appreciate you sharing your feedback. We understand that communication is important during a salon experience. We'll share your feedback with our team to ensure they are providing a welcoming and engaging experience for all our clients.

Rated 5 out of 5 stars

Always a great experience.

Star is fantastic - friendly, knowledgeable, and professional.

August 25, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Thank you for taking the time to review your service with Star, We are so thrilled to hear you loved your visit! We look forward to seeing you next time!

Rated 5 out of 5 stars

Star ..

Star ... she is a wonderful stylist. Informative and friendly.

August 23, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Marina, Thank you so much for taking the time to review your service with Star today! We are thrilled to see you enjoyed your visit and look forward to seeing you next time (:

Rated 5 out of 5 stars

Exactly what I wanted.

August 21, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

We're thrilled to hear you received exactly what you were looking for with your haircut from Lobna! Thank you for sharing your positive experience!

Rated 1 out of 5 stars

I was super excited to get my hair cut ... until

I was super excited to get my hair cut, it was long and I was going for a dramatic change to short and fun!
I showed the stylist two pictures of what I was going for, he suggested one of them he thought would look good, so we went with that.
The cut I received looked NOTHING like the photo. At all! It looked like an old lady's haircut, and was styled like one too - which is fine if you're an old lady, but that wasn't what I was going for.
I was barely able to keep from crying in the salon. I looked hideous.

August 20, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Megan, We are so sorry to hear that we missed the mark with your appointment. We always Strive to leave our clients with a positive experience. A manager will be in touch with you shortly to discuss further!

Rated 1 out of 5 stars

I was talked into a service I did not…

I was talked into a service I did not want and in the end very unsatisfied with the result. $345 to damaged my hair further and leave with purple hair - very disappointing.

August 10, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Elaine, We apologize that we missed the mark for you on this appointment. Like we discussed at the front desk we would love to get you in to correct what you are not loving about your hair, If this is something your open too please give us a call at the salon and we will get you booked in! Thank you !

Rated 5 out of 5 stars

Exactly what I wanted.

My haircut was done exactly as I wanted from the picture I provided. I had booked a silent service and that was respected. Thank you .

August 17, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Lesia, Thank you so much for taking the time to review your appointment with Joseph! We are thrilled to hear you got exactly what you asked for this appointment! We look forward to seeing you next time (:

Rated 5 out of 5 stars

The staff are always efficient and…

The staff are always efficient and friendly. they offer good advice about the hair products.

August 9, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Sharon, It is always a pleasure having you in salon! We love seeing you in Lisa's chair! Thanks for taking the time to leave this review we appreciate you so much!

Rated 5 out of 5 stars

Lisa…

The conversation with my hair dresser Lisa! Most of all, how she keeps my colour on file and always does a fantastic job!

August 1, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Cara, Thank you so much for taking the time to review your appointment with Lisa. We'll be sure to let her know you had a 5-star visit with us! We look forward to seeing you at your next appointment! Thank you !

Rated 1 out of 5 stars

Stylist was rude through the whole…

Stylist was rude through the whole haircut. She did not use moose or hairspray. Chest dried the hair and that was it. It was the worst experience I’ve ever had with a stylist and I’m 78 years old.

July 21, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Donna, We are so sorry to hear that we missed the mark with your appointment. We always strive to make every experience a 5 star one, A manager will be reaching out to you shortly to discuss this further.

Rated 5 out of 5 stars

Great haircuts and customer service

Great stylist who cut hair very well, friendly and helpful service. Great selection of products.

July 27, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Thank you so much for taking the time to review your recent appointment. We are so happy to hear you had such a wonderful experience with us! We appreciate your kind words about our stylist and the products we offer.

Rated 5 out of 5 stars

Didn’t cut the hair style I wanted

Didn’t cut the hair style I wanted. Was disappointed with the result.

July 25, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

We understand your disappointment with the haircut. We strive to provide excellent service and meet our clients' expectations. Please give us a call if there is anything we can do to make this right for you!

Rated 5 out of 5 stars

Great service.

July 15, 2024
Chatters Hair Salon - Skyview logo

Reply from Chatters Hair Salon - Skyview

Thank you Bernadette! We loved having you and your family in salon with Chito! We look forward to your next visit!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look