Chatters Hair Salon - Sunridge Mall Reviews 1,069

TrustScore 4.5 out of 5

4.6

2535 36 Street Northeast, #226, T1Y 5T4 Calgary, AB, CA


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See what reviewers are saying

Rated 5 out of 5 stars

I had a much-needed color and cut with Younten at Sunridge in Calgary and couldn't be happier with the results! I was really blown away by her expertise and loved hearing about all her experiences glo... See more

Company replied

Rated 5 out of 5 stars

I had such a wonderful experience with Tine! She was incredibly kind, made me feel so comfortable the entire time, and truly listened to what I needed. I mentioned that curls usually don’t stay in my... See more

Company replied

Rated 5 out of 5 stars

Had such a great experience getting my hair done! Randell did an amazing job with the color—he really brought my vision to life and got the cherry brown shade exactly how I wanted it. This was actua... See more

Company replied

Rated 5 out of 5 stars

I went in to Chatters to refresh my cut, and have some length removed. My stylist is always honest if she thinks the style will suit me, makes suggestions on how to style it at home, and offers option... See more

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Company details

  1. #1 of 2 best companies in Hair Salon
  2. #1 of 6 best companies in Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • 2535 36 Street Northeast, #226, T1Y 5T4, Calgary, AB, Canada

  • +1 403-280-5144

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Mary Lou listened to me and was very…

Mary Lou listened to me and was very supportive of my decision to cut my hair.

September 26, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're glad you felt heard and supported during your hair transformation. Thank you for sharing your positive experience with us; it means a lot!

Rated 5 out of 5 stars

I enjoy going to Chatters to get my…

I enjoy going to Chatters to get my hair done. The stylists there are really good as well as they offer "quiet" haircuts if you are not a chatty person like me.

March 9, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're glad you enjoyed your experience and that our stylists meet your needs! It's great to know we can provide the perfect haircut experience for you. Thanks for your positive feedback!

Rated 5 out of 5 stars

She is the best hair stylist

She is the best hair stylist. Great
Salon

September 24, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're glad you enjoyed your experience with the stylist and the salon. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Excellent service and staff.

As always the stylist went above and beyond to make sure I was comfortable and knowledgeable about what I was wanting.

Will definitely be back.

September 16, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're happy to hear that the stylist ensured your comfort and understanding. We appreciate your feedback and look forward to seeing you again!

Rated 5 out of 5 stars

Yumi is the best!!!

September 16, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're happy you had such a wonderful experience! Thank you for your positive feedback; it means a lot to us.

Rated 1 out of 5 stars

I had waist below long hairs and is…

I had waist below long hairs and is asked for long layers maintaining the length. I even showed the picture what do I want.But Sally despite of explaining,not only cut length almost 12 inches/1foot but also randomly cut hairs .there was no layers ,no bounce in the hairs.completely disappointed and crying almost walking out of saloon.such a worst experience.

September 21, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're very sorry to hear about your experience and the dissatisfaction with your haircut. We appreciate you taking the time to share this feedback. We'll review your comments to improve our services.

Rated 5 out of 5 stars

You-Mi is the best!!!

September 15, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're so happy to hear that you think so highly of us! Thank you for your positive feedback; it means a lot to us.

Rated 3 out of 5 stars

didn't like the color

didn't like the color, asked for Copper but got Red with a burgundy mix. I had an appointment but didn't hair stylist was too busy to do and finish my time, so had someone else take over. Still don't like the color and was told it will get better as you wash it. No it didn't

September 15, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're sorry the color wasn't what you expected and that your appointment didn't go as planned. We appreciate your feedback and will review your experience to ensure we're providing the best service.

Rated 5 out of 5 stars

I have been getting my hair cut and…

I have been getting my hair cut and styled here for a few years. Everyone is so nice and helpful and always ready for my appt on time. My hairdresser Yu-Mi is the best one I have ever had. She is just lovely and my cut and style is always just the way I like it!

September 19, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're happy to hear that you consistently have a wonderful experience with us. It's great to know that you find our team helpful and that you are always pleased with your haircuts. Thank you for your positive feedback!

Rated 5 out of 5 stars

Sally for the win

Sally is the only person that cuts my hair. I had a hair cut in Nova Scotia and it was a disaster. Sally fixed it when I got back to Calgary.. Sally for the win.

September 19, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're happy to hear that your experience with us was so positive! We appreciate you sharing how we were able to help you. Thank you for your feedback.

Rated 5 out of 5 stars

Oliva was so assume in cutting my hair…

Oliva was so assume in cutting my hair she is the best worker ever

September 19, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're glad you enjoyed your haircut and that our team member provided such a wonderful experience. Thank you for your positive feedback!

Rated 3 out of 5 stars

How come I dont get the proper time and attentiveness for my appointments

I'm an regular customer. If not every week, I'm there every 2nd week or so. Sometimes I just feel that my service gets Rushed. I pay good money, significant tips, but then I dont get enough time or attention. Today I went for root touch up and a wash and style. When I say I want my hair flat ironed, the stylist didn't even dry my hair properly. And it's the same with majority of the stylists. If you want flat ironed, they don't want to blow dry and falt iron. They do either or. WHY?? I DONT UNDERSTAND.
All the Elite and advanced level stylists, they have more than one client at once. That means, they always rush, as they have to go back and forth between two clients. I don't like this. When I go for a Waah and style, I want my hair properly washed my scalp properly washes. But I have to personally request stylists to do double shampoo. Otherwise they just shampoo once. Like really? For a wash and style, I usually end up paying close to $90 and for that I won't even get proper time, wash or style? Today, I requested the stylist that I want flat iron but with little volume on my crown. Not only that she didn't follow my request, she didn't even flat iron my hair properly. My hair feels so heavy and frizzy. Plus, during the wash, i has so much water in my ears. On top of that, when I got home I noticed that there were so much color if my ears, front of my hair line. I had to clean it up myself.
This happens to me almost every time I see a stylist. And because I usually just call and take an appointment on same day, I don't get my regular stylist everytime. I end up with different stylist every time (which aim Kool with). I get to try different stylist. But the problem is with the service from each of them. They make me feel like going for a wash and style or JUST root touch up, is not "worth it" for them so they just quickly do what they feel like and get rid of me. How's that fair when you're paying so much and you're a regular client?
I ignore everytime and don't end up complaining. I don't like filing complaints. But this becoming like every single time now and its making me feel very sad and upset 🙁🙁

September 18, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We appreciate you sharing your experience. We're sorry to hear that your recent visits have not met your expectations, especially regarding the quality and attention to detail during your services. We value your feedback and will address your concerns with our team to improve our service consistency and ensure all clients receive the care they deserve.

Rated 5 out of 5 stars

Christine is the best!

September 16, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We are happy to hear that you had a great experience. Thank you for your positive feedback; it means a lot to us.

Rated 3 out of 5 stars

My hair came out totally different from…

My hair came out totally different from what I wanted :( I didn't want highlights. I wanted caramel lights.

The lady was nice though.

September 16, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're sorry your hair wasn't what you expected. We appreciate your feedback and that you found the stylist nice. We'll review your experience to improve.

Rated 5 out of 5 stars

Highly Recommend Yumi at Chatters Sunridge

Yumi is an excellent hairstylist - really knows her stuff. Staff at the front counter were knowledgable and helpful.

September 15, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're so happy to hear that you find the hairstylist excellent and knowledgeable. We appreciate you mentioning the front counter staff and their helpfulness!

Rated 3 out of 5 stars

Toner stuck in hair and scalp

I am happy with the results of getting my roots dyed, toner, and hair cut although I have a lot of toner stuck in my hair and scalp. I will have to wash my hair today because I can't even comb through my hair. This is the 2nd time this has happened but at a different location (Deerfoot Meadows). Little bit unimpressed

September 14, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We appreciate you sharing your experience. We're sorry to hear about the toner issue and the difficulty combing your hair. We'll review this feedback to improve our service. Thank you for your time.

Rated 5 out of 5 stars

Stylish Randall was fantastic

Stylish Randall was fantastic. Excellent technique and he does the most amazing shampoo.

September 13, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're happy to hear that you enjoyed your experience. It's great to know the shampoo and technique were excellent. Thank you for your positive feedback!

Rated 5 out of 5 stars

I was back to the hands of Lisa after a…

I was back to the hands of Lisa after a few deceptions and once again she did not disappoint me! An amazing professional.

September 13, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're happy to hear that your experience was amazing! We appreciate your positive feedback and are so glad that we met your expectations after your previous experiences.

Rated 5 out of 5 stars

Great service

Friendly greeting/service. I didn't wait long. Sonya always does a great job on my hair. I have naturally curly hair and she cuts it just perfect to make the curls come alive.

September 6, 2025
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Reply from Chatters Hair Salon - Sunridge Mall

We're happy to know you had a wonderful experience! It's great to hear that you were greeted in a friendly manner and that you didn't have to wait long. We appreciate your kind words and are glad you love your hair.

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