She was just such a lovely girl. She made my hair look amazing especially because I was so anxious and nervous it would end in another nightmare like it usually does at other salons. Ive gotten severa... See more
Company replied
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See what reviewers are saying
I can’t say enough wonderful things about She G! She is not only incredibly skilled and talented at her craft, but also one of the most caring and inclusive professionals I’ve ever met. Her attenti... See more
Company replied
Fantastic Service with Bella at Chatters! I had an amazing experience with Bella at Chatters today! She listened carefully to what I wanted and delivered perfect hair color and treatment. My hair f... See more
Company replied
My experience at Chaters was truly BLISSFULL! Everyone and everything was golden... Beyond 5 star treatment!..I would definitely highly recommend to all a visit for a exceptional visit..stylist..Shye... See more
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
20202 66 Avenue, #310, V2Y 1P3, Langley, BC, Canada
- +1 604-514-6968
4.7
Excellent
979 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Budget service not worth the price
Booked a cut for my daughter. Her hair is to her mid back and was expecting we would be charged this rate. The hairdresser told me she would need to charge more due to length so I agreed thinking she would need more time. Haircut was done in less than 40 min, didn’t need extra time and charged me more and they would not even put curls in her hair. Was told I would have to pay another $20.00 to turn on a curling iron on top of already being charged another $20.00 for the trim. Not worth $89.00 for a trim.
March 15, 2026
Unprompted review
The stylist went above and beyond
The stylist went above and beyond. My daughter was extremely happy with her haircut.
October 11, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're so happy to hear that the stylist went above and beyond and that your daughter was extremely happy with her haircut! We appreciate your feedback.
Nicci always does a great job!
Nicci always does a great job!! Always happy with my cut!
October 7, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that you are always pleased with your haircut. We appreciate you taking the time to leave us this great feedback!
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that you had a great experience. Thank you for your positive feedback and high rating!
My new fav place for my hair
Kim is so amazing. I gave her an idea of what I wanted and my hair is absolutely gorgeous.
October 12, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're so happy to hear that you love your hair and that our team member was able to bring your vision to life! Thank you for your positive feedback!
A great hair appt as always
A great hair appt as always, with Nicci. Always feel ( and look) great when I leave!
October 12, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that you consistently have a great hair appointment! We appreciate you taking the time to share your positive experience with us!
Great experience
From reception to haircut - great service. Finally found someone who can cut short hair. Thanks Jose.
October 9, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that you enjoyed your experience, from the reception to the haircut. We appreciate you mentioning the great service, and we're so glad you are pleased with your hair.
I asked for a blowout
I asked for a blowout. The stylist asked how I wanted my hair styled. I was confused because I thought a blowout was just with a blow dryer to have voluminous hair. She asked if I wanted it straightened or curled so I said I guess waved. I had no volume at all at my roots and asked her to get volume. She ended up teasing it a bit and added product. Hair did not look or feel like it should have after a blowout.My hair felt stiff at the root and frizzy. It also didn’t look like I got my hair done which was disappointing as I was leaving for a trip the following day. Instead, I have to rewash my hair and style it. I feel I paid for nothing. The stylist was very friendly and did have good customer service otherwise.
October 9, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We appreciate you sharing your experience. We're sorry the blowout did not meet your expectations, leaving your hair stiff, frizzy, and lacking volume. We value your feedback and will address your concerns to improve our service.
I needed to trim some long patches of…
I needed to trim some long patches of hair that I didn't notice at the salon but I did when I was brushing my hair at home
September 29, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We regret to hear about the uneven hair patches noticed post-salon visit. We appreciate you bringing this to our attention, and we'll review our service to improve.
Amazing service from Jenny
Jenny was so kind, welcoming, and an awesome hype girl! She made me feel so beautiful and left my hair looking and feeling amazing! As someone who has never bleached my hair, she was careful and considerate. Thank you Jenny!
September 21, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that you felt so beautiful and that your hair looks and feels amazing! We appreciate that you felt welcomed and that our team member was careful and considerate. Thank you!
Another great haircut by Jose!
October 3, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We appreciate you sharing your feedback! We're so happy you enjoyed your recent haircut with us, and we thank you for your time.
greats boys cut
After going to a number of the male centric barber shops in town and having my son's hair be butchered he got a phenomenal haircut! Super happy and will be back
October 3, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that your son received a phenomenal haircut after some unfortunate experiences elsewhere. We truly appreciate you choosing us, and we look forward to seeing you both again!
Reply from Chatters Hair Salon - Willoughby Centre
We're so happy to hear that you enjoyed your recent haircut! Thank you for sharing your positive experience with us; we appreciate it.
She was excellent.
September 30, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that you had such a wonderful experience!
I can’t say enough wonderful things…
I can’t say enough wonderful things about She G! She is not only incredibly skilled and talented at her craft, but also one of the most caring and inclusive professionals I’ve ever met. Her attention to detail shows in every cut and style, and she always takes the time to listen to what you want while offering her expert advice.
What makes her truly stand out is her kindness and ability to make everyone feel comfortable and welcome, including people with special needs. Her patience, compassion, and joyful energy make every appointment a genuinely uplifting experience.
If you’re looking for a hairdresser who combines top-level skill with a big heart, look no further. She’s simply the best!
September 29, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that you had such a wonderful experience! It's great to know that you felt so comfortable and that you appreciated the attention to detail. We appreciate your kind words regarding the care and inclusivity you experienced. Thank you for your positive feedback!
Knowledgeable and Professional
My daughter has had great experiences. Knowledgeable and professional staff. Definitely recommend.
September 22, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're so happy to hear that your daughter has had great experiences with us. We appreciate your recommendation and that you find our staff knowledgeable and professional!
Kim was amazing
Kim was amazing, attentive and skilled, so happy with my son’s cut and my cut and colour, we will be back!
September 21, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're so happy to hear that you enjoyed your experience! It's wonderful to know that you were so pleased with the service. We appreciate your positive feedback and look forward to seeing you again.
Reply from Chatters Hair Salon - Willoughby Centre
We're glad you enjoyed your experiences with us. Thank you for your consistent and amazing feedback; we appreciate it greatly.
Joselito is a genius
Joselito is a genius. I am now a absolute goddess! Never again will anyone else touch my hair...
September 24, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're so happy to hear that you feel this way! It's wonderful knowing you had such a fantastic experience. Thanks for sharing!
She is a great stylist
She is always on time, and is very personable. She also does a great job making my hair look perfect.
September 23, 2025
Reply from Chatters Hair Salon - Willoughby Centre
We're happy to hear that you find her punctual and personable! It's great knowing she makes your hair look perfect. Thank you for your positive feedback!
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