They ladies were very accommodating and friendly for new walk in clients. Friendly talkative hairdressers. Very kind to my elderly mom also. We'll be returning.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I appreciated that my stylist was honest about my hair. She did a great job and an amazing head massage. Only thing, she didn’t engage or say anything.
Company replied
Sarah is absolutely wonderful! She gave me the best haircut and color with only a few instructions,like she had read my mind. 5 stars and highly recommend her to anyone that needs a new cut and color... See more
Company replied
Wonderful hair cute and wash and style also great job on the eye brow waxing will definitely be back!
Company replied
Company details
- #1 of 2 best companies in Hair Salon
- #1 of 6 best companies in Hair Product Store
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
6631 Island Highway North, #77, V9T 4T7, Nanaimo, BC, Canada
- +1 250-390-1188
4.5
Excellent
642 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chatters Hair Salon - Woodgrove Centre
We're glad you loved the haircut and that your experience with Mary was amazing. We appreciate you taking the time to share your kind words with us.
I loved the person who did my hair
I loved the person who did my hair. She knew exactly what I wanted.
October 10, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're so happy to hear that Sarah understood your vision and that you loved the results! Thank you for sharing your positive experience.
Wonderful hair cute and wash and style…
Wonderful hair cute and wash and style also great job on the eye brow waxing will definitely be back!
October 9, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're happy to hear that you enjoyed your hair services and eyebrow waxing from Mary. We appreciate your positive feedback and look forward to seeing you again!
Great service.
October 8, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We appreciate you sharing your feedback! We're so happy to hear that you received excellent from Karrie!! We look forward to having you back in with us again soon!
Excellent
Excellent service and knowledgeable
Very informative and answered all my questions
October 15, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We appreciate you sharing your feedback! We're so happy to hear that you received excellent, informative service from Sarah and that we answered all your questions.
Reply from Chatters Hair Salon - Woodgrove Centre
We're glad you find your experiences pleasant. Thank you for your positive feedback on your time with Mary; we appreciate it.
They ladies were very accommodating and…
They ladies were very accommodating and friendly for new walk in clients.
Friendly talkative hairdressers.
Very kind to my elderly mom also.
We'll be returning.
October 4, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're happy to hear that our team was accommodating and friendly! We appreciate your kind words about their interactions with your mom. We're so glad you enjoyed your experience with Sarah, and we look forward to seeing you again.
Check before you leave
It was nice that they took a walk n. But the hair cut upon inspection at home was uneven and was choppy looking. It was a pixie cut gone wrong
October 4, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We appreciate your feedback and time. We're sorry the haircut didn't meet your expectations and appeared uneven at home. We'll review this to improve our service. Our manager will be in touch to see what we can do to rectify your cut for you!
I appreciated that my stylist was…
I appreciated that my stylist was honest about my hair.
She did a great job and an amazing head massage.
Only thing, she didn’t engage or say anything.
October 9, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're glad you enjoyed your service and the head massage! We appreciate your feedback about Clara's engagement and will share this to improve our customer experience.
Won’t go back anytime soon
The beard and neck $20 charge was a quick shave from a trimmer I could have done myself and needed to touch up with my shaver once I got home and the haircut I received had poor blending from the side of my head to the top and not what I asked for in length on top leaving my widows peak streaking nude through the park.
October 2, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We appreciate you taking the time to share your experience. We're sorry the beard trim and haircut did not meet your expectations, and we'll address the blending and length issues with our team to improve our service. Our Manager will reach out to see if there is something we can do to rectify things for you!
Reply from Chatters Hair Salon - Woodgrove Centre
We're so happy to hear that you are pleased with your haircut by Randi! Thank you for your positive feedback; it means a lot to us.
Will be back
Sammi was great she did exactly what I was wanting and took it to another level 👌
September 29, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're happy to hear that you had such a wonderful experience with Sami! It's great to know that we exceeded your expectations, and we appreciate your feedback.
Love the curls!
October 3, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're so happy to hear that you had such a wonderful experience with Clara! We truly appreciate your positive feedback and look forward to seeing you again.
Reply from Chatters Hair Salon - Woodgrove Centre
We're so happy to hear that you had such a wonderful experience with Clara! We truly appreciate your positive feedback and look forward to seeing you again.
So pleased with my colour and style
So pleased with my colour and style! Sarah is very professional and is a top notch stylist. The price was also very reasonable too! I’ll be back for sure…
September 29, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're so pleased to hear you love your new color and style! It's great to know that you found Sarah and the service professional and the price reasonable. We appreciate your feedback and look forward to seeing you again!
Excellent Stylist and service ...thanks…
Excellent Stylist and service ...thanks Carla and Mary ...I will be back
September 30, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're so happy to hear you received excellent service from Mary! We appreciate your acknowledgment and we look forward to your return!
Reply from Chatters Hair Salon - Woodgrove Centre
We're happy to hear that you found Sareka and her skills to be excellent, friendly, and congenial. Thank you for sharing your positive experience with us!
Sarah was amazing
Sarah was amazing! She did an incredible job of lifting the brass out of my hair and cutting it to fit my face shape :)
September 25, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're so happy to hear that you had such a wonderful experience with Sarah! It's great to know that we were able to meet your expectations. Thank you for your positive feedback!
Chatters has a great team
Chatters has a great team, 👍
Always great Haircut!! Thanks Surika!! 😊 Always greeted with a smile fr Staff!
September 24, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're so happy to hear that you think Chatters has a great team and that you consistently get great haircuts from Sareka! We appreciate your kind words about the staff. We will see you again soon!
Super friendly staff
Super friendly staff, came in for a walking appointment. Love my haircut.
September 24, 2025
Reply from Chatters Hair Salon - Woodgrove Centre
We're delighted to hear that you found our team super friendly and that you love your haircut by Karrie, after coming in for a walk-in appointment! We look forward to having you back in with us again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.