John was excellent he helped me unbelievable greatly did not spend extra time did what he needed and completed all my requests aligned the checks correctly added the Bank name in the correct place he... See more
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This is the best technical service session I have ever had with a software vendor. John was extremely talented and knowledgeable about my issues with their software. Turned out it was a new security... See more
All in all, everything is fine. You might have some difficulty at first, especially if you haven't dealt with this kind of thing before, but in general it's really recommendable.
Vanessa was incredibly knowledgeable, friendly, and patient. She logged into my computer and knew exactly what to do and the steps to take to fix my problem. She gave my issue all the attention that... See more
Company replied
Company details
Written by the company
Publisher of check printing software such as CHAX: check by phone/fax/email, as well as, MultiCHAX: check writing software. https://www.chax-store.com https://multichax.com
Contact info
10624 S. Eastern Ave. A-587, 89052, Henderson, United States
- (702) 389-6009
- support@chax.com
- chax.com
I could not get this to work
I could not get this to work. I contact customer service through the website and no one ever got back to me. I would not recommend. I feel like I've been scammed. And I did reply and no one called me back.
November 20, 2021
Reply from CHAX SOFTWARE, INC.
Hello Silvia,
We are sorry that are having issues. Our customer support is not open during weekends. We had responded to your ticket #2037753 the following Monday morning and have not received your reply.
We would appreciate if you would contact our customer support during normal business hours so we can assist you properly. You can reply to our ticket with your phone number and someone will contact you.
Thank you.
Delay in shipment after check received
I had to call to see if the payment was received and request that the check stock be sent. This is the second order that I had to do this with.
January 28, 2021
Reply from CHAX SOFTWARE, INC.
Thank you for being a long time and valued customer. We appreciate all the feedback. We want to address the delays being related to us not receiving your mailed check payment in a timely manner. This is due to the issues that the USPS has been having with sending out mail since Aug 2020.
Here is a sample of this being reported as late as Jan 2021:
https://www.npr.org/2021/01/03/953073956/widespread-mail-delays-as-usps-faces-unprecedented-backlog
We have other payment methods available such as using CHAX check payment via phone, fax, or e-mail, ACH transactions, along with credit card payment options that will allow us to process payment and your orders in a timely fashion (usually 1 business day).
Thank you.
CHAX management
everything is fine.
All in all, everything is fine. You might have some difficulty at first, especially if you haven't dealt with this kind of thing before, but in general it's really recommendable.
January 22, 2021
Unprompted review
The interface was really not quite…
The interface was really not quite standard, but overall it doesn't require any special work to figure everything out.
Otherwise, everything is just fine as far as I'm concerned...
January 22, 2021
Unprompted review
Tremendous waste of time
Tremendous waste of time. It added no value to QuickBooks check printing
January 18, 2021
Seven + year user
I've been using this product for 7 years. It does everything it's intended to and is more reliable than other cheaper check-writing options. The interface does take some getting used to, alignment can be a pain but you only have to get it right once, and you have to watch your updates (Win 10 can make it not work or install wrong). Most of that could be said for any software, though. They do keep updating with functional changes, too, so it's not just beauty updates. This a much better, secure, and cheaper way to go than keeping multiple check series for different accounts on hand for different client's as you print the whole check at once every time, MICR and all, on blank check stock. If something misprints you just reprint with the same check number so no wasted stock other than .01 per page of stock vs more expensive preprinted stock. Also, having the option to print blank checks is very nice.
January 16, 2021
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