Excellent service from a tradition brand. I ordered a nice pair of oxfords which unfortunately were too tight for my feet. The quality of the shoes was impeccable and even if I had to send them b... See more
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Review summary
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Reviews shaping this summary
Absolutely outstanding pair of boots I ordered the tiger moth high leg boots in colour whisky.. absolutely perfect extremely well made very comfortable you can tell by how they are made that Joseph... See more
Many thanks to Ann and Met in Leeds for arranging a sole replacement on my much-loved boots– they’ve come back looking fantastic and with much better grip. I’m also very thankful to Kirsty from the cu... See more
I ordered a pair of “Dover” suede shoes in the sale plus some socks, polish, laces. The order arrived promptly but the shoes were too loose. I should have read additional notes on Cheaney website to a... See more
Company details
Written by the company
At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.
Contact info
69 Rushton Road, NN14 2RR, Desborough, United Kingdom
- 01536 760 383
- customerservices@cheaney.co.uk
- cheaney.co.uk
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Just Fabulous shoes.
Just Fabulous shoes.
I already have a few pairs.
They are so stylish & well made.
… & these were reduced too!
Long Live Cheaney.
July 28, 2025
Beautiful pair of Suede Brogues
I have been happy with all the shoes that I’ve bought from Cheaney & Sons , extremely comfortable very stylish, superb craftsmanship. Thank You DC.
July 25, 2025
Excellent service !
Excellent service from a tradition brand. I ordered a nice pair of oxfords which unfortunately were too tight for my feet. The quality of the shoes was impeccable and even if I had to send them back, all went smooth as butter.
Für Lieferungen nach Deutschland läuft alles top mit Global E und DHL Express, die Rücksendung ist auch ganz gut geregelt.
Thank you John for your support, see you soon.
July 22, 2025
Unprompted review
Super high quality and very quick…
Super high quality and very quick delivery. I now have 9 pairs of them!
July 4, 2025
Very happy with the quality of the…
Very happy with the quality of the shoes and very fast service
July 9, 2025
Excellent
Excellent. Fast delivery service and superb, comfortable shoes. I’ve worn Cheaney shoes for years and have never been less than completely satisfied.
July 9, 2025
Am a regular returning customer and…
Am a regular returning customer and always amazed at every pair👌👌
July 8, 2025
Brilliant shoes and fast delivery!!
July 8, 2025
My exchange of a pair of…
My exchange of a pair of incorrectly-sized shoes went by smoothly, and within a week and a half I was given a pair in the correct size. So grateful that that this was done with so little fuss.
July 1, 2025
Amazing shoes
Amazing shoes. Good customer service. Easy to return. Shoes were amazing but too big.
July 8, 2025
Great shoes and such a great service…
Great shoes and such a great service arriving so quickly
July 7, 2025
Customer Service Let Down
I have bought shoes from here for ten years loving the quality of the product, design and heritage.
With more than ten pairs of shoes in the wardrobe I am sorry to write that on customer service they have really let me, and their brand down.
At the start of the year I sent a pair of boots for refurbishment and it took three months for them to come back - when they did they were a different colour. On a monthly basis I have called in to find out status on resolution. Laterly asking if I could be provided a new pair of the same shoes after no other resolution was being offered.
Now almost 2/3 through the year I have chased to be told the shoes are back for collection and should now be the right colour again.
Beyond that an apology for the trouble, no mention of a refund on the refurbishment or any acknowledgement for the inconvenience or poor service.
July 14, 2025
Unprompted review
Reply from Joseph Cheaney & Sons
Thank you for your feedback. We are sorry to hear you feel our customer service let you down.
Upon looking at our records we can see that you requested the boots to be recoloured to our new ‘Dark Leaf’ colour. After we had completed this you decided that you didn’t like the colour.
We stripped back the colour to make it lighter as requested, I understand that we did this twice to try and make the colour to your liking. This does unfortunately take time.
I can confirm your boots are waiting for collection and they look great. So, we hope you now continue to enjoy wearing them. Cheaney HQ
Lovely shoes beautifully crafted
Lovely shoes beautifully crafted, great service and prompt delivery
July 7, 2025
I like Cheaney boots and shoes be cause they are made properly on a last. …
I like Cheaney boots and shoes because they fit me well. If they don’t fit I can send them straight back.
June 26, 2025
Excellent products and very helpful…
Excellent products and very helpful customer service to deliver when I returned from holiday.
July 4, 2025
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