Cheap as Prints Reviews 309

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Following receiving a damaged A frame pavement board, Cheap as Prints did everything they could to ensure I got a replacement. TNT didn't arrive as they'd promised (they were running 24 hours behind... See more

Company replied

Rated 5 out of 5 stars

Made an impromptu decision to print a banner for our daughter’s first birthday and needed it quickly. Was thrilled to find Cheap As Prints online. The timeline of 5 working days, affordable pricin... See more

Company replied

Rated 5 out of 5 stars

I've just had 4 A4 size signs made, for occasional use on my car. Umar at Cheapasprints reviewed the files I'd supplied and advised me that I might not be satisfied with the resulting print quality. I... See more

Company replied

Rated 5 out of 5 stars

We have been a customer of cheapasprints for a number of years. Umar has always been extremely patient and helpful with us. The quality of their products are outstanding and service fantastic. They... See more

Company replied

Company details

  1. Prints and Signs Store
  2. Digital Printing Service
  3. Graphic Designer
  4. Print Shop
  5. Promotional Products Supplier
  6. Web designer

Written by the company

Cheap as Prints is your go-to partner for cost-effective advertising and marketing solutions. We specialise in creating impactful graphics, high quality printing and innovative web design services tailored to help your brand stand out. Our focus is on providing affordable services without compromising on quality, ensuring your business gets the attention it deserves while staying within budget.


Contact info

4.8

Excellent

TrustScore 5 out of 5

309 reviews

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Rated 1 out of 5 stars

Absolute S*HIT shower of a company!!

Absolute S*HIT shower of a company!!! AVOID AT ALL COSTS!!!!! First time ordering with them was a nightmare, they didn't even make the goods then some guy had to deliver a sign to my house as it was for a customer who was getting annoyed at how long it was taking. Then I gave them the benefit of the doubt and used them again as people can make genuine mistakes. 2nd order was delivered, however very late! They promised a good service moving forward as I was using them B2B. 3rd order for a customer of mine got sent to the wrong address (about 150 mile away). The recipient opened it, realised it wasn't his and called the number on the sign (My customer)!!!!! Needless to say, I have now lost that customer who spent around £500 per fortnight with me.
I have phoned CAP - NO ANSWER
I have left voice message - NO REPLY
I have sent a text message - NO REPLY
I have emailed - NO REPLY

Save yourself some headache and go elsewhere....

November 3, 2023
Unprompted review
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Reply from Cheap as Prints

Hi. Sincere apologies for the experience you had with us. There is no excuse for the lack of communication here, however things did go wrong here which were outside of our control and courier related. This kind of feedback helps us a lot to improve the way we manage things especially customer service. I hope you can come back to us to give us another chance.

Rated 5 out of 5 stars

Very professional outfit

Very professional outfit, nothing is too much trouble. Quality of finished poster superb.
Will certainly place future orders with these guys. A special thank you to Umar and his team

July 31, 2023
Unprompted review
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Reply from Cheap as Prints

Hi John. Thank you for your positive feedback.

Rated 5 out of 5 stars

Just received my order from CAP

Just received my order from CAP. I was quite sceptic after reading different reviews but I rang and Umar on the phone was supportive in completing the order. Order came in good prints.

May 19, 2023
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

Rated 1 out of 5 stars

Late, zero comms.

Placed order on the website, got a guaranteed delivery date. Order arrived three days late, no replies to emails chasing the order, no replies to emails requesting a tracking number. Other reviewers seem to have had a much better experience than I have, so I'd hope it's just "one of those things". However, there are loads of other printers available online, so I don't see cheapasprints getting my work in future.

May 2, 2023
Unprompted review
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Reply from Cheap as Prints

Hi Bill. Thank you for your feedback. I sincerely apologise for the lack of communication here and appreciate your feedback as this helps us identify where we went wrong and improve on this aspect. I hope you can give us another chance and that we can make this up to you in the near future.

Rated 4 out of 5 stars

All good in the end............

I was attracted to this company by the positive reviews and the ordering process was straightforward. The company responded quickly to changes we requested after seeing the proofs, and told us exactly when the sign would be delivered, which it was. Unfortunately, the wrong spec material had been used, so I telephoned the company who promised to send a replacement. The replacement didn't arrive and email and phone chasers didn't elicit the replacement. In the end, we had to use the sign, having strengthened it to make good the wrong spec (the printing itself was wonderful), and the company eventually responded and promptly refunded half the cost in recompense.

It was a pity that the original sign was not made to spec, although I was very impressed by the artwork and the quality of the sign. I was happy with the eventual outcome and would consider using the company again.

April 16, 2023
Unprompted review
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Reply from Cheap as Prints

Hi Archer. Thank you for the review and apologies that the sign was not made to spec for you. Furthermore the lack of communication is unacceptable. Your review helps us to improve our service and we hope you can try us again in the near future.

Rated 5 out of 5 stars

A+++ service - would recommend!

Desperately needed a banner flag for an event... Placed my order Monday morning and by the next day it had arrived (pre 12noon!)
I can't believe it, fantastic service.
Thank you!

April 4, 2023
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

Rated 5 out of 5 stars

Just received my 2000 cards from you…

Just received my 2000 cards from you guys and I have to say THANK YOU SO MUCH as they are perfectly Wonderfull :-)

Price, speed and quality all AMAZING!

I will be using you every few months from now on for all my cards ( I use around 5000/8000 cards a year )

Thanks,

Phill

March 9, 2023
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

Rated 5 out of 5 stars

Great

Great, helpful company and quick delivery too. Very very happy 😊

February 9, 2023
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

Rated 1 out of 5 stars

Custom printed whiteboards

When you go on the website to order x50, it gives you the price of £62.43, unit £1.25. I placed the order thinking I'd receive x50. I didn't. I received x1 at the hefty price of £62.43. When I used the board, I noticed the printed area wipes off when you wipe off your boardmarker. Horrendous quality. Save yourself the money and go elsewhere. I am looking into legal action over misleading information on the website and poor complaints procedures with lengthy waiting times for responses and an inadequate response. I asked for my money back or for x50 to be sent to me as stated on the website. My company will not be sending any business to this company. Poor service.

December 8, 2022
Unprompted review
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Reply from Cheap as Prints

Hi. Thank you for your feedback. I apologise for the way things were handled especially when it comes to the lack of prompt communication. I can see here that the wrong spec was ordered however we should have done better to try to resolve the issue for you. Your feedback helps improve our complaints and customer service procedures and hope you can give us another chance in the near future.

Rated 5 out of 5 stars

Initial hiccup, but eventually they put things right.

I initially gave cheap as prints one star and wrote a negative review based on my initial order that took ages to arrive and was the wrong product. However after I have complained about the service and overall experience, they reached out to me and asked to put things right. They were very apologetic and sounded very sincere about what happened. They did refund me for the order and sent me the correct Decals(great quality BTW) I have originally ordered at no extra cost, and even gave me £20 (value of the order) as a good will gesture regarding what happened and the inconvenience caused. I must admit I was very disappointed initially, but the way they dealt with my complaint and the sincerity they showed was very refreshing to see and they seem to care about their customers and thrived to put things right. Some companies do not care if you complain, but these guys did indeed offer a great service at the end

January 9, 2023
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

Rated 5 out of 5 stars

Well done!

Thank you for the beautiful prints and quick delivery. I am simply delighted with the quality of hologram printing. Great job.
We will keep in touch as I intend to print more business cards and flyers with you in the future.
Thank you very much for everything.

January 26, 2023
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

Rated 5 out of 5 stars

Fantastic quality at a great price

I use Cheap as Prints regularly for ordering custom sized poster orders and anything bigger than A3 for prints I sell on Etsy. Their service has always been fantastic and their team is very helpful, I would highly recommend them.

November 10, 2022
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

Rated 5 out of 5 stars

Great birthday banner

Made an impromptu decision to print a banner for our daughter’s first birthday and needed it quickly. Was thrilled to find Cheap As Prints online.

The timeline of 5 working days, affordable pricing, and ease with which you can place an order and upload artwork is fab. Plus, great communication throughout. Will definitely use again. Ordered Sunday, received on Thursday. Thank you!

November 3, 2022
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

Rated 1 out of 5 stars

Dreadful experience

Dreadful experience! No sign of delivery, paid extra as order was a birthday present!!!

Somebody provide an email I can reach out to about this!

October 24, 2022
Unprompted review
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Reply from Cheap as Prints

Hi Christopher,

Thank you for your review and apologies that you feel like you have had a dreadful experience. I am already liasing with you regarding this via email. A few things that I would like to clarify

There was no extra payment made for the order. This was ordered on a 7-10 working day turnaround and infact was dispatched quicker on the 28th on a next day service. Tracking details were also emailed to you on the 28th.

Unfortunately this is a failing with the courier service. You have just reached out to me today (4th Nov - the day this is required) to tell me that the order has not arrived for which I have promptly replied and am trying to resolve the courier issue for you. I appreciate the inconvenience this has caused but please note that courier issues are outside of our control as we use third party companies to deliver orders. Neverthless we try our best to resolve the issue where we possibly can.

I honestly believe that I have tried to resolve this the best way with you and even offered to provide a refund if this does not arrive the day its required despite the delay being caused by a courier company.

Rated 4 out of 5 stars

Have already made another order

Website is really easy to use/navigate and upload my own design. Print turned up very fast and with free tracked shipping. The print looks very much how I designed it to be so feel very happy to send this to my customer. Only downfall is that my print had some damage to the bottom caused by the lid being placed on the packaging tube without the print being pushed far enough down.. but I reached out to the team on Instagram and they responded fast and offered to help. Would recommend and have already placed a new order

October 31, 2022
Unprompted review
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Reply from Cheap as Prints

Hi. Thank you for your positive feedback.

Rated 1 out of 5 stars

Avoid, lie through their teeth and don't deliver... plenty of other companies out their.

Firstly, There was no communication, no acknowledgement of payment to which I had to phone up and chase them. The order was then not delivered within their stated time frame... again I had to chase them up. Absolutely terrible communication! When the product did arrive, it was not what I ordered and they do not seem to sell what they advertise on their website whatsoever. More phone calls again. They promised to send out more signs ASAP with a thicker covering (still not what I ordered) which have yet to show! Finally, I am still to received an invoice as I originally requested.

Absolutely avoid, terrible people and company. Do not trust with your business.

October 17, 2022
Unprompted review
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Reply from Cheap as Prints

Hi Cam,

Thank you for your feedback. I am sorry to hear that your were not happy with your experience. I apologise that the product arrived to you late. This can happen for reasons outside of our control. I believe there was a clear misunderstanding on what we offer to what you were expecting. Our lamination does not include metal outercasing on the signs which you expected. This was not mentioned on our website or on our product specifications at all so I was unsure where this expectation came from.

We did however deliver a product with the wrong type of lamination which we rectified and have provided a delivery date for the re-prints. I have also reached out to you since this review to try to rectify this issue but have been unable to get through. The invoice was sent to you via our new quickbooks system which I believe failed to reach you however I have since sent to you again.

I apologies that you had to chase for this order as much as you had to. I will take this feedback to improve our service. Based on our history of reviews I would say that it is rather unfair to state that we lied and didnt delivery and to not trust us as a business. We are not perfect and there is always room for improvement.

Rated 5 out of 5 stars

Cheap as Prints! Great product and service

Excellent service and the printed bags were exactly what I was looking for. Had a really tight deadline which was caused by delays my end but Cheap as Prints helped me out and delivered 10,000 bags with days to spare.

September 14, 2022
Unprompted review
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Reply from Cheap as Prints

Thank you for your positive feedback.

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