CHEC Reviews 94

Good experience .Helpful staff on booking in to appointment Procedure explained thoroughly by Dr prior to being undertaken. Really quick and efficient. Thankyou

Consultant is always pleasant and attentive.
Clinic easy to access with parking.
Calm, clean and tidy environment.
Reception staff helpful.
The only reason that I haven't given 5 stars is that I have repeatedly found difficulties in obtaining a follow up appointment with consultant of choice ensuring continuity of care.

Went to Accrington today for a procedure, I’ve got to say the staff were brilliant explaining everything before and after the procedure, specially Julian who was very comforting.

Great very happy with the result.

Absolute rubbish ..zero communication! Apart from 6 duplicate letters confirming appts that have already been and gone (2weeks prior) or canx appts that were canx weeks ago! Who is in charge of the admin here because it is shockingly bad! Wasting time and paper! Then don’t get me started on when you ring ..put on hold everytime told 20min wait - so request callback ..then 2hrs later they ring but line is just dead at the other end!! 🤷‍♀️ this is not on and needs sorting out!!!!

This is the second time I’ve been to see Michael. Both times were a perfect experience. He explained everything to me & put me at ease. Highly recommended.

Really nice and helpful staff
Talked me through everything

the doctor was very transparent and explained in details my eye condition and made me understand everything perfection well which reduced my fear of worrying about my eyes.

Michael explained everything in great detail which has not happened in the past. He was very informative, professional and kind.

Always minor teething issues with everyone you use, but really liked CHEC, professional, easy to use and a busy place....always a good sign. Had my left cataract on NHS but thinking of private in my right eye so i can get rid of glasses

Phoned CHEC today and as usual had to request a call back. Was called back by Poppy who was extremely helpful and efficient. Poppy has a friendly telephone manner which made it an extremely pleasant experience.

I was delt with by Poppy, who was very efficient and friendly. An appointment was arranged that meant I am able to attend two sessions in one day. A great service.

Poppy was a most helpful and jovial person to deal with,she was very efficient and professional, however I do seem to fall foul of your chaotic booking system. I was sent two letters for the same treatment but on different days,the receptionist at Westbourne said to just throw one away as you're here now. On another occasion I was sent to Christchurch despite booking in at Westbourne, where the receptionist told me " this sometimes happens " .On leaving Christchurch I asked when my next appointment would be and was told I would be contacted ,but that didn't happen. On calling the head office to arrange an appointment I was told I'd apparently requested to be taken off the register and didn't require anymore appointments? I subsequently made an appointment for April of this year but had to cancel it and the follow up one as my holiday flight etc. had been changed due to the conflict in the middle east. On trying to make another appointment I was told it wouldn't be possible as I'd already cancelled three in November. Where that information came from is another mystery as I most certainly haven't cancelled any appointments other than the recent ones in April.
If it wasn't for the very helpful Poppy, listening to my predicament I'm not sure what the next step would be.
Having said all this the care and services in these clinics is superb,I just wish the booking system was better.
Regards Mr.peter J Watson.

I attended CHEC Metro Centre in February 2025 for cataract surgery on my left eye. On the day of the procedure, I was informed there had been earlier delays, and I felt that my surgery was conducted in a rushed manner. Following the operation, the surgeon left the room immediately, and I was not given the opportunity to ask questions about the outcome or receive any post-operative reassurance.

Since the procedure, I have experienced ongoing issues with my eye. I was subsequently referred back to CHEC for a follow-up appointment; however, I found the attitude during this consultation to be dismissive and unhelpful.

Nearly a year later, I experienced a retinal detachment involving three tears, which required urgent surgical intervention. I have been informed that a likely contributing factor to this condition was the earlier cataract surgery. As a result, my vision has been permanently affected, and my eye will not return to its previous condition.

I am extremely dissatisfied with the overall standard of care I received, both during and after my initial surgery, and with the lack of appropriate support when complications arose.

Absolute joke 8 days trying to contact them. The moment they switch phones on you cannot get through held on for 2hrs and no connection to them. Recorded message says press 1 to get a automatic call back to save waiting they don't call back they don't respond to email from their message board on their website. On top of that I've had 2 appointments with them and they cancelled them each time. Hand it back to mayflower alliance they never cancelled an appointment and always answered their logins

I've had my cataract surgery today perfomed by Dr Azfal and his team at CHEC Coventry. Fantastic service, very pleasant people and the operation went smooothly I'm told. I want to express my sincere thanks and best wishes to everyone concerned, they were great. I would gladly recommend your clinic to any interested party. Thank you once again. Absolutely Brilliant service.

Absolutely horrendous trying to book a appointment been phoning for 3 weeks every time I've been on hold for one hour automatically get cut off ... Requested a call back seven times without success never known a lack of service like it

CHEC occupies an old shop in Bournemouth with the entrance shared with a barbers - not a very reassuring start.
I have the beginnings of glaucoma and have been monitored and treated by Bournemouth Hospital's opthalmic departmen for many years. A basic test is checking eye pressure - this was not done.
The lady who did the field test and eye photographs was very nice, but the equipment looked old and not comparable with my usual High street opticians, who do the same tests.
I booked my next appointment in the shop, but received emails asking me to book a follow up appointment. This appointment is with a clinician/doctor and I feel very apprehensive.

I can only agree with all the other negative comments about CHEC. Response time on phone appalling. Curiously when I pressed the options for "new private customer" my call was answered immediately! Fancy that. Show the company's priorities. They shouldn't have an NHS contract.