Setting up for receiving funds to my bank was straightforrward and quick, however, I had difficulty figuring out how to print a check...I could see the check details, it said the status was "unpaid",... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My company is a vendor that recently received a payment from a Checkbook Inc Client. I had to reach out to support because we had a few questions. I was helped by Bianca Cayetano and she was so incred... See more
Company replied
The payout from the company (that sends the into to Checkbook.ioO) was delayed, but once that was sorted out, the Checkbook.io folks were very responsive and prompt with their replies to my email; and... See more
Company replied
GREAT communication! Bianca was SUPER NICE and VERY helpful! She always answered my questions very quickly! Couldn't have asked for better people to work with! Thanks SO MUCH to everyone! Shawn.... See more
Company replied
Company details
Written by the company
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contact info
United States
- checkbook.io
3.3
Average
185 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had friends that received some money…
I had friends that received some money from a petition through the email, I looked and had no such email so I went to the checkbook website and logged into my account and there were 3 checks that were not sent, I got a hold of support and within an hour all three checks were in my email, Thanks to Hannah she got me what I was after
May 8, 2025
Unprompted review
Reply from Checkbook
Hi there,
My name is Eden and I'm a member of the Support team. Thank you for the great review. We are happy that you got the payment notification emails and you were able to get your funds quickly.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Had my account suspended for no reason
Had my account suspended for no reason. The requested information to enable my account was too intrusive for my comfort is this time of scams. All I want is my 2 $100 checks from the Elon Musk PAC. I don’t understand why they won’t just mail me the checks. This is my first experience with checkbook.io, and will definitely be my last.
April 21, 2025
Unprompted review
Reply from Checkbook
Hi Scott,
My name is Eden and I'm a member of the Customer Support team. We regularly review accounts and this process is done for yours and Checkbook's protection. We reviewed your account and have already reenabled it.
Please check your email notification about your payments and follow the steps to receive your funds.
If you have any other questions, contact us at support@checkbook.io.
Best regards,
Eden.
Pristine exchange
Roanne was quick to reply, and she helped me get the email I needed to receive my payment! Thanks 😊
May 5, 2025
Unprompted review
Reply from Checkbook
Hi Gonzalo,
My name is Eden and I'm a member of the Customer Support team. Thank you for the great review. We are very happy that your question was answered quickly and the issue was resolved.
If you have any other questions, please feel free to reach out again to support@checkbook.io.
Best regards,
Eden.
I had an issue downloading and it was…
I had an issue downloading and it was resolved immediately. Thanks!
May 2, 2025
Unprompted review
Reply from Checkbook
Hi Michelle,
My name is Eden and I'm a member of the Customer Support team. Thank you for the great review. We are very happy that your question was answered quickly and the issue was resolved.
If you have any other questions, please feel free to reach out again to support@checkbook.io.
Best regards,
Eden.
They finally gave us the information we…
They finally gave us the information we were asking for but it took lots of attempts and being insistent with them via email. It's really unfortunate that they have no support phone number. Just email.
May 2, 2025
Unprompted review
Reply from Checkbook
Hi Heather,
My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. We will definitely ensure that our support team improves continuously.
If you have any other questions, please feel free to reach out again to support@checkbook.io.
Best regards,
Eden.
Had a problem and they were quick to…
Had a problem and they were quick to respond. Had it taken care of in 10 minutes.
May 1, 2025
Unprompted review
Reply from Checkbook
Hi AJ
My name is Eden and I'm a member of the Customer Support team. Thank you for the great review. We are very happy that your question was answered quickly and the issue was resolved.
If you have any other questions, please feel free to reach out again to support@checkbook.io.
Best regards,
Eden.
I had several checks coming and hadn't…
I had several checks coming and hadn't gotten any kind of notifications. My wife and son said they had each gotten their notification so I emailed support. Giovanni is the person assigned to my claim. I figured it would take weeks to get a response. I sent the email on a Friday and got a response the following Monday. I don't know what he did but by the time I was done reading his email I had 3 new emails notifying me to select the payment option. That's fast. I'm looking forward to getting the rest any time now. I'm very satisfied.
April 25, 2025
Unprompted review
Reply from Checkbook
Hi Kevin,
My name is Eden and I'm a member of the Customer Support team. Thank you for the great review. We are very happy that your question was answered quickly and the issue was resolved.
If you have any other questions, please feel free to reach out again to support@checkbook.io.
Best regards,
Eden.
They keep your money for ever
They keep your money for ever. They say 3 business days. That's a joke. You will be lucky you will ever get paid. Do not use!!!!! Do not use!!!!
April 22, 2025
Unprompted review
Reply from Checkbook
Hi Sheila,
My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback.
We have received your ticket on 4/22/25 inquiring us about 2 payments that were issued to you on 4/22/25. The sender offered 2 deposit options for both of these payments: Print and Deposit, or Online Deposit. You have selected Online Deposit in both cases.
Online Deposits take 5 BUSINESS DAYS. The payments started processing on 4/23/25, which was a Wednesday. Both payments were deposited to your bank account on 4/28/25, and have been credited by your bank on 4/29/25, exactly as it was expected. Depending on your financial institute, the funds could be visible today or tomorrow. This date was also displayed to you when you filled out your bank account information as per the screenshot you have sent to our support team.
If you wish to have a faster deposit option, please select Print and Deposit in your future payments and deposit the printed check at your earliest convenience.
Let us know if you have any other questions on how Online Deposits work and their timing.
Best regards,
Eden.
Great service!
I’m very happy with the response from Ronan on my issue. He was prompt and took care of the issue. I am very happy with the service provided by checkbook.
Sig…
April 17, 2025
Unprompted review
Reply from Checkbook
Hi Sigmund,
My name is Eden and I'm a member of the Customer Support team. Thank you for the great review. We're very happy that we were able to resolve your issue quickly.
If you have any other questions, please reach out to us at support@checkbook.io.
Best regards,
Eden.
Robert Lim and the team were fast and I…
Robert Lim and the team were fast and I mean fast with responding to my issue and it was resolved immediately...
April 22, 2025
Unprompted review
Reply from Checkbook
Hi Pamela,
My name is Eden and I'm a member of the Customer Support team. Thank you for the great review. We are happy that your issue was resolved quickly.
If you have any other questions we can assist you with, please contact us at support@checkbook.io.
Kind regards,
Eden.
I encountered a payment issue but
I encountered a payment issue but, the staff was very prompt in responding and took care of it right away, 5 stars.
April 20, 2025
Unprompted review
Reply from Checkbook
Hi Brittany,
My name is Eden and I'm a member of the Support team. Thank you for the amazing review! We are happy to hear that your issue was resolved quickly.
If you have any other questions, please reach out again at support@checkbook.io.
Best regards,
Eden.
Problem resolved very quickly.
April 22, 2025
Unprompted review
Reply from Checkbook
Hi Richard,
My name is Eden and I'm a member of the Support team. Thank you for the amazing review! We are so happy that you got your problem resolved quickly. That's the way we like it.
If you have any other questions, please reach out to us at support@checkbook.io.
Best regards,
Eden.
Fast resolution to my issue
Fast resolution to my issue of not being able to accept checks.
April 23, 2025
Unprompted review
Reply from Checkbook
Hi Gio,
My name is Eden and I'm a member of the Support team. Thank you for your great review! We are happy to hear that your issue was resolved quickly.
If you have any other questions, please reach out to us at support@checkbook.io.
Thank you.
Best regards,
Eden.
Very helpful
April 23, 2025
Unprompted review
Reply from Checkbook
Hi Monroe,
My name is Eden and I'm a member of the Support team. Thank you for the great feedback! I'm happy that our team assisted you quickly and resolved your issue.
If you have any questions, please contact us at support@checkbook.io.
Best regards,
Eden.
I've had several vendors needing…
I've had several vendors needing assistance with payments due to errors on their part. Checkbook.io has been very responsive and very quick in resolving the issues both for the payee and the payor.
April 23, 2025
Unprompted review
Reply from Checkbook
Hi Lisa,
my name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're happy that you got all the necessary help and information you needed.
If we can assist you with anything else, please contact us at support@checkbook.io.
Best regards,
Eden.
Find something more efficient
I'd go into detail however simply put, use another transacting system. I still haven't received payment and my bank doesn't have anything pending. You're better off sending crypto. I'm curious to see if I get a response to this quicker than the support online seeing as the phones are never answered. I have the phone records and emails to prove it. If by some miracle I receive payment today or in the next few days I'll update this post to payment received and give credit to this company but as of current, no check has been deposited.
April 16, 2025
Unprompted review
Reply from Checkbook
Hi Ervin,
My name is Eden and I'm a member of the Customer Support team. Thank you for your feedback. I looked into this and I see that you have contacted us 3 times but didn't provide any additional detail about the issue and so our team members have closed the tickets.
I see that you are waiting for a payment. We do have this payment in our system and it is currently on hold by our processing bank as they need additional information. We have already contacted the sender for more information who should have reached out to you yesterday. Once we receive information from the sender, our processing bank will be able to release the payment.
If you have any other question on this, do contact us at support@checkbook.io and please make sure to provide us as much detail as possible so we can start investigating.
Regards,
Eden.
Horrible setup. Do not waste your time with them !
Would dare not recommend to any serious business. I think the website is run by people doing a part time job. It takes weeks to get anything resolved if it would ever be resolved. I found this a cheap way to send invoices but i've never even been able to send any invoices as the only payment for less then $5 i sent once counted as all my monthly limit. Its such a bad experience with these guys.
====================================
The fact that they only reply once a day if they ever reply to your request is the most horrible experience any one should face with a business.
====================================
Note that its been 5 days and they have still not replied to fix the complaint.
====================================
I've had to request my account be deleted as they have not responded after weeks. Not worth your time. Do not signup !
March 16, 2025
Unprompted review
Reply from Checkbook
Hi Tyrone,
My name is Eden and I'm a member of the Support team. Thank you for your feedback. You submitted a limit increase request to Checkbook on 4/1/2025. We contacted you on 4/3/2025 informing you what was needed in order to be able to approve your limit increase request. You have provided us with different documents on 4/4/2025.
We understand the frustration with the process, but ultimately this process is done for yours and Checkbook's protection. Once you provide us the requested documents we will be happy to review them again along with your limit increase request.
If you have any questions or if we can do anything for you please let us know.
Best regards,
Eden.
I had awesome customer service
I had awesome customer service ! Quick and helpful def recommended
April 4, 2025
Unprompted review
Reply from Checkbook
Hi Matthew,
My name is Eden and I'm a member of the Support team. Thank you for your feedback and your review! We are happy that you had a great experience with Checkbook and your issue was resolved quickly.
If you have any other questions or if we can assist you in any other way, please let us know at support@checkbook.io.
Best regards,
Eden.
Representatives were very professional…
Representatives were very professional and responded in a timely manner. However, the funds were not very timely.
March 27, 2025
Unprompted review
Reply from Checkbook
HI Pat,
thank you for your feedback and your review! We are happy that you had a great experience with Checkbook and your issue was resolved quickly.
If you have any other questions or if we can assist you in any other way, please let us know at support@checkbook.io.
Best regards,
Eden.
Cannot Verify Checks
Horrible experience they cannot verify the checks they have made with citi bank due to this citi bank has my funds on hold they are advising checkbook to reclaim the funds but they refuse so my money is stuck due to suspicious of fraud way to go checkbook
Maybe hire someone to answer the verification phone
March 23, 2025
Unprompted review
Reply from Checkbook
Hi Chris,
Thank you for your feedback. We have received your many requests and we have called your bank multiple times to verify this check with them. We do not have your funds.
If Citi Bank is not releasing your funds, please contact them directly as this is not within our control anymore. We have processed the payment as we were instructed and have even verified it with your bank.
If you have any further questions, please contact us and open 1 ticket and we will get back to you and assist you.
Best regards,
Eden.
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