I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hosting... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up for a plan last year to consolidate a few other sites and the price was perfect. Overall the move has been great especially because they migrated the sites for me. Sometimes I run in... See more
Company replied
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, eve... See more
Company replied
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep... See more
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Company details
Written by the company
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are. With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.
Contact info
651 N. Broad Street, Suite 206, 19709, Middletown, United States
- +1.302.766.7722
- help@chemicloud.com
- chemicloud.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Consistent, reliable, courteous.
I have been using ChemiCloud for quite some time now, and I can confidently say they are the best hosting provider I have worked with. As someone who manages multiple websites, I have opened dozens of support tickets—ranging from complex site migrations and database restorations to tricky technical troubleshooting and WHMCS/server configuration issues.
What sets ChemiCloud apart is their sheer consistency. Every single one of my tickets, from critical server errors to routine setup requests, has been handled with speed, professionalism, and, most importantly, successful results. Whether it’s 2 AM or mid-day, their support team is always responsive and incredibly knowledgeable. They don't just "close" tickets; they actually solve the underlying issues.
Their migration team is particularly impressive, making what could be stressful site moves completely seamless. If you are looking for a hosting company that acts as a true partner and provides reliable, expert support when things go wrong, look no further than ChemiCloud. They have earned my loyalty through their exceptional service. Highly recommended!
April 24, 2026
Unprompted review
Reply from ChemiCloud
Thank you for taking the time to share such a detailed and thoughtful review. It really means a lot coming from someone managing multiple websites and dealing with a wide range of technical scenarios.
We’re especially glad to hear that our consistency has stood out to you. That’s something we work hard to maintain, whether it’s a complex migration, a server-level issue, or a routine request. Solving the actual problem, not just closing tickets, is exactly the standard we aim for.
It’s great to know our migration team and support staff have made those processes smooth and reliable for you, no matter the time of day. Your trust and long-term loyalty truly mean a lot to us.
We’ll keep doing our best to be that dependable partner you can rely on whenever something comes up.
You are always helpful in solving our…
You are always helpful in solving our technical problems
April 19, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your kind words. We’re glad to hear our team has been helpful in resolving your technical issues.
We truly appreciate your trust and are always here whenever you need support.
Vert Dedicated Team with Excellent…
Vert Dedicated Team with Excellent Response
April 12, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback. We’re glad to hear you’ve had a great experience with our team’s dedication and response time.
We truly appreciate your trust and are always here whenever you need us.
Unreliable and unprofessional
All my websites were DOWN two times in the last 10 days.
The first incident was "All websites down" wasting 3,5 business hours. If the network was a problem, why not reroute? If the server was a problem where is the backup? etc., after wasting a valuable 3.5 hours with all websites down, NO sorry, NO excuse, NOTHING, like such unreliable service is normal — NO care for customers.
The second incident: "All websites down", was "thanks" to some George "Billing". One $26 invoice was due on Saturday when I responded that it would be paid on Monday (my accountant had a stroke and is in hospital), got a response from them that I could pay on Monday — but again, they proved unreliable and unprofessional putting DOWN all my websites on Monday — they don't keep their own word — unreliable and unprofessional!
Unfair George "Billing" doesn't keep their word, but easy regularly charges the monthly invoice 7 days before the due date, which is NOT right. I have credited them for more than 100 days so far. After all that, some George can not wait 2 days from Saturday due day to Monday!? — NOT fair, unreliable and unprofessional!
It is not possible to do business with an unreliable and unprofessional George who will one day say one thing and another day act the opposite. Any business is not safe when there is no trust.
Too many downs with unreliable and unprofessional George!
April 20, 2026
Unprompted review
Reply from ChemiCloud
Hi there,
Thank you for sharing your concerns. We’re very sorry for the frustration this situation caused, especially given the impact on your websites.
To clarify the billing aspect, an extension had indeed been noted until April 20th. However, the service was automatically suspended at 09:00 AM EST when the daily billing cron ran. It’s very likely that, due to the time zone difference, you were planning to complete the payment later that day in your local time, which unfortunately created this mismatch.
We understand how this could feel inconsistent, and your feedback is valid. Situations like this highlight the importance of clearer communication around time zones and system processes, and we’ll take this into account moving forward.
Thank you for bringing this to our attention.
Fast and efficient diagnosis and remedy
April 20, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback. We’re glad to hear the issue was diagnosed and resolved quickly and efficiently. We’re always here whenever you need us.
Im happy because i choose ChemiCloud
April 1, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback. We’re really glad to hear you’re happy with your choice. It means a lot to us. We’re always here whenever you need us.
Fast and professional like always
Like always: very fast answer which solved the problem at once. I love it.
April 16, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback. We’re glad to hear the issue was resolved quickly and right away. It’s great to know you’re happy with the experience. We’re always here whenever you need us.
Support is always amazing
Support is always amazing, friendly, helpful. I always steer every small business owner to ChemiCloud for this reason.
April 11, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your kind words and for recommending us to other small business owners. That truly means a lot. We’re glad to hear our team has been consistently friendly and helpful, and we’ll keep doing our best to support you whenever you need us.
It was convenient that the menu was…
It was convenient that the menu was organized to allow for easy migration. However, it is a bit disappointing that Korean is not available among the supported languages.
April 12, 2026
Unprompted review
Reply from ChemiCloud
Thank you for sharing your feedback! We’re glad to hear the menu made the migration process easier for you. We also appreciate your note about Korean language support — that’s valuable input, and we’ll be sure to pass it along to our team for consideration.
I am amazed with the support system of…
I am amazed with the support system of Chemicloud, They are just awesome!
April 8, 2026
Unprompted review
Reply from ChemiCloud
Hi Arun,
Thank you so much for your kind words! We’re thrilled to hear you’re amazed by our support — that truly means a lot to our team. We’re here 24/7 whenever you need us.
You worked with me to make sure that it…
You worked with me to make sure that it got complete. Thank you.
April 2, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your kind words. We’re glad we could work through everything together and get it completed. If you need anything else, we’re here 24/7 to help.
Tech support, emails ported, general setup
Needed to have my email accounts ported over from a different provider, it was a simple email process and it was easily done. No hassle at all. The responsiveness from the tech support is also something that stands out, they're quick. My previous services weren't slow, but they weren't quick either.
Chemicloud also offers far more services for the price paid. Wish I had heard of these guys sooner.
10/10 recommend.
April 4, 2026
Unprompted review
Reply from ChemiCloud
Hi Tim,
Thank you for taking the time to share such a detailed experience. We’re really glad to hear the email migration was smooth and hassle-free, and that our team’s responsiveness stood out to you.
It means a lot to know you’re seeing both value and performance improvements compared to your previous provider. Your recommendation truly matters to us, and we’re happy to have you on board. If you ever need anything, we’re here 24/7 to help
I never hesitate to recommend…
I never hesitate to recommend ChemiCloud's services, because what's truly valuable is their support service. It's fantastic!
April 2, 2026
Unprompted review
Reply from ChemiCloud
Hi Ivan,
Thank you for your continued support and recommendation. It really means a lot to us. We’re glad to hear that our support team has made such a strong impression, as that’s where we aim to make the biggest difference.
We appreciate your trust and are always here whenever you need help.
Went above and beyond
I inputted an incorrect host address while trying to enable Redis on my cache and crashed my site. They very kindly fixed it for me.
March 29, 2026
Unprompted review
Reply from ChemiCloud
Hi Stuart,
Thank you for sharing your experience. We’re glad our team could step in and get your site back up and running quickly. These things happen, and we’re always here to help when they do.
If you need anything else, just let us know.
Amazing speed and skill~
Thank you for successfully completing the migration.
You finished the job at an incredible speed, and the migration went off without a hitch.
That’s some impressive technical skill!
I look forward to working with you again in the future—I have high hopes for what’s to come!
March 29, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your kind words. We’re really glad to hear the migration went smoothly and that the speed and execution met your expectations.
It means a lot to know you’re looking forward to continuing with us. We’ll be here whenever you need support along the way.
Great! Chemicloud's customer service is responsive and efficient at resolving issues
Great！ Chemicloud's customer service is responsive and efficient at resolving issues. Even as a seasoned WordPress professional, I encounter various unexpected problems, so I highly recommend their services to beginners—their excellent customer service can help you solve many problems and help your business achieve its goals more smoothly.
April 1, 2026
Unprompted review
Reply from ChemiCloud
Thank you for sharing such a thoughtful review. We’re really glad to hear our support has been responsive and effective in helping you resolve issues, even with your experience in WordPress.
It means a lot that you’d recommend us to beginners as well. Supporting our customers at every level and helping their projects run smoothly is exactly what we aim for. We appreciate your trust and are always here whenever you need us.
We are always getting prompt service…
We are always getting prompt service for every query in time without any delay.
March 7, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback. We’re glad to hear you’ve been receiving prompt service and timely responses for your queries.
We truly appreciate your trust and are always here whenever you need assistance.
The customer service and technical team…
The customer service and technical team is outstanding.
March 29, 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback. We’re really glad to hear our customer service and technical team made such a strong impression.
We truly appreciate your trust and are always here whenever you need us.
Quick resolution of tickets and…
Quick resolution of tickets and communication.
March 25, 2026
Unprompted review
Reply from ChemiCloud
Thanks a lot! 😊
Quick help and clear communication are exactly what we aim for—really glad we delivered!
— Dragos B.
Great support team
I made my switch from ScalaHosting to ChemiCloud and I'm very happy with the move. The support team is very helpful and responsive. Shoutout to Renato who always went beyond and deliver excellent service!
March 25, 2026
Unprompted review
Reply from ChemiCloud
Thank you so much for making the switch to us—we’re really happy to have you onboard! 😊
I’ll make sure Renato sees your kind words as well, he’ll truly appreciate it. We’re always here whenever you need us!
— Dragos B.
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