Chemist 2 Customer Reviews 

303
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My newly applied Libre sensor and my back up both failed within hours of each other on 22 December. Thought I’d be facing a Xmas of constant finger jabs as no one else could deliver for a least a week... See more

Rated 5 out of 5 stars

I really appreciated the customer service of "Chemist2customer", I called them to find out where my order was; an hour later I received a call from Afzal, who confirmed that my package was going to be... See more

Rated 5 out of 5 stars

Online pharmacies often try to skirt around the VAT exemption for people with chronic diseases - it was absolutely no problem here. My continuous glucose monitors were always sent the same day, are ba... See more

Company replied

Rated 4 out of 5 stars

Mine was a simple order, and this is the first time I have used it. Website pages it was not always immediately obvious what to do next. Also pop-ups made it confusing. Not much in way of deliver... See more

Company replied

Company details

  1. Online Pharmacy

Written by the company

Your one-stop destination for health and wellness! We make managing your health easy with our free prescription delivery service and a wide range of wellness products. Why Choose Us? Convenient Reminders: Stay on top of your prescriptions with timely notifications. Easy Ordering: We guide you through a simple prescription process. Real-Time Updates: Get text notifications as we handle your prescription. Fast, Secure Delivery: Receive your medicines quickly, with discreet and tracked shipping. Free Delivery: Enjoy the convenience of free and secure service straight to your door. Explore Our Wellness Products: From pain management and weight management to travel medicine, health monitors, and more, we offer everything you need to support your well-being. Take control of your health with ease and convenience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

303 reviews

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4.8

All reviews

(303)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

The service provided is great

The service provided is great. They do all of our prescriptions and we get them on time. Its a service we have come to rely on and delighted to say that we have never been let down. We could really do more with chemists that offer the same reliable and polite service.

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great value and service!

This was my 1st order from chemist2customer and I would like to say that I am impressed with both the price of the item and the service that was given.
I would def recommend the company and will buy from them again.
Very pleased!

January 19, 2022
Rated 3 out of 5 stars

Product was fine when it arrived but…

Product was fine when it arrived but having paid a supplement for guaranteed next working day delivery, my order was not even dispatched for 2 days after my order had been processed. Wouldn't bother paying the extra again

January 19, 2022
Chemist 2 Customer logo

Reply from Chemist 2 Customer

Hello,
Thank you for your feedback.
We have looked into the dispatch of your order and are sorry for the delay. We want our customers to receive their orders in a timely and expected manner - we want customers to be happy shopping with us. Because of the late dispatch we have refunded your Shipping Cost. We hope this is satisfactory.

Rated 1 out of 5 stars

Very annoyed...I ordered one packet of…

Very annoyed...I ordered one packet of low dose co- codamol tablets in order to take one dose temporarily before going to bed. My order was refused. I had pain in the ankles. This kept me awake. The pain has gone away after taking a few single doses of tablets at night which I ordered online from another chemist.
I was very annoyed. I am very responsible and this was only to help me sleep for a few days. I won't be ordering anything from you in the future.
You advised me to consult my doctor. I had already done this and she advised this short term possible remedy...it worked.

January 18, 2022
Chemist 2 Customer logo

Reply from Chemist 2 Customer

Hello,
Thank you for letting us know about this. We have looked into this and can see that we explained to you why we felt it was better for you to speak to your Doctor rather than complete your order (we do not want to disclose the information in this reply).
Safety of our customers is important to us. We want to make sure that purchases are appropriate for use and where there is a better option than fulfil an order we will explain this to our customers.
At the time of placing the order you did not mention that you had consulted your Doctor.

Rated 4 out of 5 stars

Received my product a little later than…

Received my product a little later than expected but to be fair it was Christmas & this year the Royal Mail have had big problems with the Covid/staff balance but I wanted it for new year so no problem. I received emails regarding the postal problem anyway.

January 9, 2022
Rated 5 out of 5 stars

I was nervous about using an online…

I was nervous about using an online pharmacy but I was left with a very positive experience Great! Great service and communication. Unfortunate that I paid for next day delivery and received it after two days, but this was caused by Royal Mail not Chemist 2 Customer.

December 23, 2021
Rated 1 out of 5 stars

I have not received my order

I have not received my order. I got an email confirming my order but didn’t receive anything

December 16, 2021
Chemist 2 Customer logo

Reply from Chemist 2 Customer

Hello,
Thank you for your feedback. We are sorry to hear about your experience. The reason that we have not dispatched your order is because we did not receive a payment for it (check your payment method to confirm this). We tried to call you but did not get an answer. If you still need this item please try to order again. We are here to help, if you experience any difficulties please let us know.

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