I have been with this company for nearly 7 months now to receive Mounjaro for weight loss. They are a good reliable , safe company and very efficient. Any e mails are responded to promptly and I’ve es... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The direct telephone experience was great and Medina who took the call was lovely and provided the help I needed The online chat line is a series of repetitive questions ..long winded and goes now... See more
Company replied
I have been with Chequp for a few months and I'm slowly but surely losing the excess weight I have carried for decades. Surgery didn't fix it, willpower didn't fix it. Thankfully Mounjaro came along.... See more
Company replied
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jah... See more
Company replied
Company details
Written by the company
CheqUp provides safe, clinically led weight-management treatment with friendly, personalised support. Our UK-registered clinicians offer tailored assessments, ongoing guidance, and trusted medications delivered quickly and discreetly. Every patient receives free access to the WeightWatchers app and unlimited appointments with our health coaches, making your journey simple, supportive, and truly effective. We’re here to help you feel your best — every step of the way.
Contact info
United Kingdom
- help@chequp.com
- chequp.com
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zoe was very interested in my weight…
Zoe was very interested in my weight loss journey and asked lots of relevant questions. The advice she gave was excellent and she seems to genuinely care that I continue to lose weight and get healthier. I look forward to our next phone session.
April 4, 2026
Unprompted review
Reply from Chequp
Thank you so much for your wonderful 5-star review!
We're so glad you found the support provided by Zoe so helpful — we'll be sure to pass the feedback to her!
Best regards,
CheqUp
Reply from Chequp
Hi Marion,
Thank you for your wonderful 5-star review! We are delighted to hear you are happy with our service so far and value your positive feedback.
If you have any other questions or concerns in the future, please do not hesitate to contact us.
Best,
Chequp
Goda excellent and supportive as ever!
April 2, 2026
Unprompted review
Reply from Chequp
Dear Susan,
Thank you so much for your wonderful 5-star review!
We're so glad you found the support provided by Goda so helpful — it really means a lot to hear that and we'll be sure to pass the feedback to her!
Best regards,
CheqUp
Highly Recommend!
The website is very easy to use and the medication is delivered promptly and well packaged. I’ve been using their services for awhile and have been so happy with the company! Earlier today, I was double charged for my medication and reached out via email. Within a few hours, Zachary got back to me and had issued my refund. I think this shows how much they care about their customers and how amazing their customer service is!
April 2, 2026
Unprompted review
Reply from Chequp
Dear Jo,
Thank you so much for your fantastic 5-star review!
We're really pleased to hear that you’ve found the website easy to use and that your orders have been arriving promptly and well packaged — it’s great to know you’ve been happy with the service overall.
I’ll be sure to pass your kind words on to Zachary — I know he’ll really appreciate it.
Your feedback truly means a lot to us, and we’re so grateful for your continued trust and support.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
Warm regards,
CheqUp
Kate really helped me with my query and…
Kate really helped me with my query and resolved this quickly.
April 1, 2026
Unprompted review
Reply from Chequp
Hi Zoe,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Great coaching team!
Feeling very supported by the coaching team at Chequp.
April 2, 2026
Unprompted review
Reply from Chequp
Hi LC,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Positive call
Had a very positive call with Alice told her how pleased I am switching back to mounjaro from Wegovy and have lost 4 pounds since switching back told her I do get hungry sometimes in the evening so she advised to find a distraction like a hobby or something to take my mind off food as I have a perfectly good tea with plenty of protein told her about my diet and she was pleased that I am following a healthy diet I have made an appointment for next month to speak to her again to follow my progress so a very positive call
April 1, 2026
Unprompted review
Reply from Chequp
Hi there,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we're thrilled to know we've been able to support you on your journey.
We’ll be sure to pass your lovely feedback on to Alice!
Thank you again for choosing us.
Kind regards,
CheqUp
The direct telephone experience was…
The direct telephone experience was great and Medina who took the call was lovely and provided the help I needed
The online chat line is a series of repetitive questions ..long winded and goes nowhere .. Hence why I then used the direct call line
April 1, 2026
Unprompted review
Reply from Chequp
Good afternoon Maureen,
Thank you for sharing your feedback with us. I’m delighted to hear that you had a positive experience with our direct telephone service and that Medina was able to provide the assistance you needed.
I’m sorry to learn that the online chat did not meet your expectations and felt long-winded. Your comments are very important to us, and we’ll certainly take them on board as we continue to improve our support options. We want every interaction with CheqUp to be as helpful and straightforward as possible.
If there’s anything else I can do for you, please let me know.
Best,
CheqUp
Not recommended
Not recommended
All good till its not. The item I received was faulty in the last dose stage. Contacted supplier they sent me to
Manufacturer who asked me questions for an hour recorded the damage and serial number then sent me back to claim refund or voucher from chequp
Who also did nothing. These companies don’t look after their customers and just pass the buck. Lots of forms and no reimbursement. Expensive product zero responsability.
March 26, 2026
Unprompted review
Reply from Chequp
Good afternoon Effie,
Thank you for getting in touch and sharing your experience. I’m really sorry to hear about the trouble you’ve had with your order and the difficulties in resolving your issue—it’s understandable that this has been frustrating for you.
So we can help you further and review your case in detail, please could you reach out to us via email at help@chequp.com (mailto:help@chequp.com)? Our team will be ready to look into your situation and find a solution.
If there’s anything else I can assist with in the meantime, please let me know.
Best,
CheqUp
Very good support system
April 1, 2026
Unprompted review
Reply from Chequp
Hi Christine,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Call with coach was ace!
I found my coaching call with Kirsten very helpful - tbh my expectations weren't high as I hadn't viewed this as an important part of my subscription, but it was brilliant! The focus was on sustainability and covered exercise as well as diet. She gave me a really clear plan and booked another call for a week's time so I feel well supported.
April 1, 2026
Unprompted review
Reply from Chequp
Hi Julia,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Excellent Customer Service!
I was needing to get extra medication for travel. Medina in customer service assisted me and was so responsive, kind and helped resolve my issue so quickly! It was really very incredible. I have always been pleased with Chequp and am even more so now!
April 1, 2026
Unprompted review
Reply from Chequp
Hi there,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we're thrilled to know we've been able to support you on your journey.
We’ll be sure to pass your lovely feedback on to Medina!
Thank you again for choosing us.
Kind regards,
CheqUp
If I could give zero stars I would
If I could give zero stars I would! Do not order from here. They just want your money. I placed an order for a 2.5 pen to start my mounjaro journey. I was at home when they stated that it was delivered, yet nobody knocked on my door. The delivery picture shows a photo of it thrown in a garden. I never found my delivery. I contacted chequp and they said they would have to open an investigation with the the courier. 4 months later of back n forth in emails I have had nothing!! No discount, no new pen. They said I need to send video footage! How when it’s not been delivered :/
Also you should be able to see off the photographic the driver shows it’s not my address nor is it a safe place either to leave any delivery.
April 1, 2026
Unprompted review
Reply from Chequp
Hi Lozpea,
Thank you for your email and for taking the time to share your experience with us. I’m genuinely sorry to hear about the ongoing issues with your delivery, and I completely understand how frustrating this situation must be.
I want to assure you that your feedback is important and we take situations like these very seriously. When deliveries are marked as completed but go missing or are left in unsafe locations, our standard process is to open an investigation with the courier in order to recover more information and verify what has happened. I appreciate your concern regarding being asked for video footage - this is sometimes requested in disputes to assist the investigation if a client advises they have CCTV.
We are committed to providing a resolution for you. Please get in touch with us today at help@chequp.com
Best,
CheqUp
Had a trickiness with my pen
Had a trickiness with my pen; quite possibly caused by me. Chequp provided prompt advice and also pointed me to the manufacturers - magically, it all worked out. Kate was especially helpful, as was the agent of the manufacturer. Super stuff.
March 31, 2026
Unprompted review
Reply from Chequp
Hi Eric,
Thank you for leaving a Trustpilot review, the team really appreciate your kind words.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Reply from Chequp
Hi Dawn,
Thank you for your email. The team really appreciate your kind words.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Alice is brilliant non judgemental &…
Alice is brilliant non judgemental & ver supportive - thank you so much
March 31, 2026
Unprompted review
Reply from Chequp
Hi Sue,
Thank you for your review on Trust pilot. The team really appreciate the kinds words.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Took double the money. Incompetent
Company took £300 then two days later took another £300. Needless to say I can’t afford to lose that and they will not answer the phone. Do not use this company!!!last month they accused me of not paying when they had the money already. Very sharp practice. Clearly no systems to ensure financial propriety
March 31, 2026
Unprompted review
Reply from Chequp
Hi Moira,
We’re very sorry to hear that your experience hasn’t met expectations and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to look into this and understand what happened. Please kindly reach out to us at help@chequp.com (mailto:help@chequp.com) with your details so we can investigate further and support you directly.
Your experience matters to us and we’re committed to improving wherever possible.
Kind regards,
CheqUp
Once again medina has been outstanding
Once again medina has been outstanding, chequp are very rapid with response's and always on the ball. I dealt with medina previously and she got the matter solved in minutes and has done the same again today. IF THE BOSS SEES THIS GIVE THE A PAYRISE
March 31, 2026
Unprompted review
Reply from Chequp
Hi Megan,
Thank you for your review via Trustpilot. We really appreciate the kind words.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
It takes ages to get an email reply…
It takes ages to get an email reply from you and often the reply isn't relevant to the question. Very impersonal
March 30, 2026
Reply from Chequp
Hi Dolores,
Thank you for your feedback — we’re really sorry to hear about your experience.
We understand how frustrating it can be to wait for a response and then feel that it hasn’t fully addressed your question. That’s not the level of service we aim to provide, and we appreciate you bringing this to our attention.
If you’re open to it, we’d really like the opportunity to look into this further. Please reach out to us directly with your details so we can assist you.
Best regards,
CheqUp
CheqUp has been great to deal with
CheqUp has been great to deal with. I don’t have any issues other than the cost, but that’s more to do with politics than anything else. They offer good support regarding the offer to speak with health professionals. Also the WW app is valuable too, though wish they would convert their points to calories.
March 30, 2026
Reply from Chequp
Hi Miriam,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.