I have been with this company for nearly 7 months now to receive Mounjaro for weight loss. They are a good reliable , safe company and very efficient. Any e mails are responded to promptly and I’ve es... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The direct telephone experience was great and Medina who took the call was lovely and provided the help I needed The online chat line is a series of repetitive questions ..long winded and goes now... See more
Company replied
I have been with Chequp for a few months and I'm slowly but surely losing the excess weight I have carried for decades. Surgery didn't fix it, willpower didn't fix it. Thankfully Mounjaro came along.... See more
Company replied
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jah... See more
Company replied
Company details
Written by the company
CheqUp provides safe, clinically led weight-management treatment with friendly, personalised support. Our UK-registered clinicians offer tailored assessments, ongoing guidance, and trusted medications delivered quickly and discreetly. Every patient receives free access to the WeightWatchers app and unlimited appointments with our health coaches, making your journey simple, supportive, and truly effective. We’re here to help you feel your best — every step of the way.
Contact info
United Kingdom
- help@chequp.com
- chequp.com
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just touched base with Kirsten after a…
Just touched base with Kirsten after a holiday away and I’ve realised just how important it is to stay connected.
The information along with the reassurance for me is tantamount to the success of my journey. I know I wouldn’t be doing so well without Kirsten’s guidance. She’s amazing and it’s always my best call of the week!
I thank you Kirsten.
March 17, 2026
Unprompted review
Reply from Chequp
Hi Suzan,
We’re delighted to hear that you’ve had a positive experience with CheqUp and Kirsten. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Thank you so much Tilly for phone call…
Thank you so much Tilly for phone call today regard weight loss medication.
It was great advice about diet and nutrition .Thank you for the support
Renata
March 16, 2026
Unprompted review
Reply from Chequp
Hi Renata,
We’re delighted to hear that you’ve had a positive experience with CheqUp and with Tilly. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
My first call Coach Call
My first call Coach Call with Jahanvi today and it was very helpful . Jahanvi was very welcoming and calm and offered some helpful advice on how to make small adjustments to keep me
On track. I found it insightful and motivating and would happily recommend .
March 16, 2026
Unprompted review
Reply from Chequp
Hi Karen,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Nice to discuss the current situation…
Nice to discuss the current situation and future aims and plans for weight loss
March 16, 2026
Unprompted review
Reply from Chequp
Hi Kevin,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
The coaching is a really helpful and…
The coaching is a really helpful and supportive element of the service. The advice is good and really motivating.
March 13, 2026
Unprompted review
Reply from Chequp
Hi Lucy,
Thank you so much for your kind words.
We're really glad to hear that you found the coaching helpful and supportive.
It's great to know the advice has been motivating for you, that’s exactly what we aim for.
We appreciate you taking the time to share your experience and wish you continued success on your journey!
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Claire was lovely
Claire was a lovely coach. Really helpful and encouraging
March 13, 2026
Unprompted review
Reply from Chequp
Hi Morag,
Thank you for taking the time to share your feedback about Claire.
We’re delighted to hear that you found her to be helpful and encouraging during your coaching experience.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Brilliant team willing to help refund…
Brilliant team willing to help refund me straight away and sorted my problem
March 13, 2026
Unprompted review
Reply from Chequp
Hi Chell,
Thank you for sharing your positive feedback, we truly appreciate you taking the time to leave a review.
We’re so pleased to hear that our team was able to resolve your issue promptly and assist you with your refund.
Your kind words mean a lot to us here at CheqUp, as we’re always striving to provide the best service possible.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Excellent customer service
I received excellent customer service from Medina. Very quick response and extremely helpful. She answered my query perfectly.
March 13, 2026
Unprompted review
Reply from Chequp
Hi there,
Thank you for your lovely feedback. We’re really pleased to hear that you received excellent customer service from Medina and that she was able to respond quickly and resolve your query so helpfully.
If there is anything else we can assist with, please do get in touch.
Kindest regards,
CheqUp
Delivery & health coach excellent
Delivery excellent
But I especially love the health coach calls. You speak to a real human about your experience. Brilliant and would highly recommend. Shout out to Alice. Thank you
March 12, 2026
Unprompted review
Reply from Chequp
Hi Caroline,
Thank you for taking the time to share your wonderful feedback.
We’re truly delighted to hear that you’ve had such an excellent experience with our delivery and, especially, with our health coach calls.
Connecting with a real person to support your health journey is something we pride ourselves on, and your recommendation means a lot to us.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Another very supportive chat with…
Another very supportive chat with Kirsten today.
She helped me fully understand my current situation and how to manage it.
I look forward to a chat next week to discuss my future journey .
March 12, 2026
Unprompted review
Reply from Chequp
Hi Frances,
Thank youfor sharing your lovely feedback.
we are truly pleased to hear that your chat with Kirsten was so supportive and that you feel more confident in understanding and managing your current situation.
It’s wonderful to know you’re looking forward to your next session to discuss your ongoing journey.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Excellent support
March 12, 2026
Unprompted review
Reply from Chequp
Hi Carol,
Thank you for your email and for taking the time to share your positive feedback.
We truly appreciate hearing that you’ve had an excellent experience with CheqUp’s support.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
I really look forward to these talks…
I really look forward to these talks with the coach Tara sounds really nice to talk to on the phone she answered all the questions I asked and was really helpful Anyone who is thinking of going on a weight loss program choose chequp they are there to support you it’s the best thing I’ve done
March 10, 2026
Unprompted review
Reply from Chequp
Hi Jane,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Easy to order and lots of valuable coaching support
I have found the ordering process to be straightforward and reliable.
I have lost a significant amount of weight and have seen a change in my mindset and activity levels.
The online coaching and medical support offer have been crucial in the success of my journey with weight loss medication. I cannot imagine doing this without the support and gentle challenge which has helped create a really positive and lasting change.
I am confident that when I start reducing my medication, with a view to stopping taking it, I will have created the tools for a life free from weight and food issues. I am starting to plan for this and the support of my coach will be invaluable.
For me Chequp have been a great choice of provider for weight loss.
March 12, 2026
Unprompted review
Reply from Chequp
Good Afternoon,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Very helpful and friendly advice
Very helpful and friendly advice always a pleasure to talk to
March 12, 2026
Unprompted review
Reply from Chequp
Hi Barrie,
Thank you for your kind feedback. We’re really pleased to hear that you found the advice helpful and friendly, and that it’s always a pleasure to speak with the team.
If there's anything else we can assist with, please do get in touch.
Warm regards,
CheqUp
very friendly and answered questions
March 11, 2026
Unprompted review
Reply from Chequp
Hi Diana,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Very impressed with my 1st appointment
Very impressed with my 1st appointment. Very informative and understanding. Looking forward to my next appointment
Many thanks
March 11, 2026
Unprompted review
Reply from Chequp
Hi Lona,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Great experience and very supportive…
Great experience and very supportive team
March 11, 2026
Unprompted review
Reply from Chequp
Hi Jacqueline,
Thank you so much for your kind review!
We’re really pleased to hear that you had a great experience and found our team supportive. Providing helpful and caring support is very important to us, so it means a lot to know this came across in your experience.
If there’s ever anything more we can help with, please don’t hesitate to reach out — we’re always here for you.
Warm regards,
CheqUp
Brilliant service and amazing customer…
Brilliant service and amazing customer service 😊
February 10, 2026
Unprompted review
Reply from Chequp
Hi Amie,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Really excellent support and advice…
Really excellent support and advice that keeps me motivated and on track.
March 11, 2026
Unprompted review
Reply from Chequp
Hi Louise,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Great service good results
Although I am early into my weight loss journey the first month has seen a weight loss of nearly 1 stone. The whole process of ordering was easy, I received my first injections promptly and the instructions were easy to follow. I booked a call just for some advice around lunch meals and this was very helpful. I am now starting my second month with no side effects so far but I certainly feel fuller and my portion sizes have halved
March 11, 2026
Unprompted review
Reply from Chequp
Hi Annette,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
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