Placed an order for sneakers I paid for and haven’t received anything.I was provided an email with an order number, but useless when there’s no customer service to go to being there customer support m... See more
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Same issue as others….my daughter ordered 4 dresses for upcoming weddings a week ago, no confirmation email, can’t log into the site despite making an account. I’m cancelling her order after reading a... See more
Company replied
I’m editing my review as the dress finally arrived! I initially left a 1 star review due to never receiving a confirmation email so I had no clue if and when my order had shipped. After leaving a revi... See more
Company replied
This place is a complete scam, don’t buy from here because they won’t deliver your package or respond to any of your many emails to their support team. People who have gotten their order have said it... See more
Company replied
Company details
Contact info
Hong Kong,105-111 Thomson Road,Wan Chai., Hong Kong, China
- 13048875706
- business@cherley.com
- cherley.com
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great!
Limited-time flash sales are always so exciting that I can't help but want to participate.
Full marks for the shopping experience
Overall, I am very satisfied with this shopping experience, and the quality of their products has greatly improved.
Subscribers enjoy many benefits
After becoming a Cherley email subscriber, I have enjoyed many exclusive benefits and feel that it is particularly cost-effective.
Engaging community interaction
Cherley's website community boasts a wealth of fashion experts sharing their style tips, which has been immensely beneficial to me.
Highly recommend
I highly recommend Cherley's website to my friends. They all speak highly of Cherley!
Personalized recommendation
The website will recommend suitable products for me based on my browsing and purchasing history, which feels very intimate.
Surprise holiday deals
During the holidays, Cherley always has many special promotions, allowing me to buy my favorite products at a more favorable price.

Reply from Cherley
Accessories match to enhance the overall effect
Cherley not only provides exquisite clothing, but also matching accessories such as high heels, handbags, necklaces, etc., making the overall look more perfect.
Customer service is excellent
Cherley's customer service team is very professional and friendly, and every time I encounter a problem, it can be quickly resolved.
Thoughtful after-sales service
The after-sales service of the website is very thoughtful and meticulous, which makes me feel Cherley's intentions and sincerity.
Fast logistics
The logistics speed in Cherley this time was faster than before, and it was delivered in less than 10 days. Thank you very much for MING's considerate service, love love.
Suitable for a variety of body types
Cherley's clothing design takes into account the needs of a variety of body types. Whether it is a slim or plump figure, you can find a style that suits you and show your unique charm.
Friendly website interface
Cherley's website interface design is very friendly and simple, allowing me to browse and shop easily.
Cherley Women's Clothing, a Paragon of Quality Service
I rarely take the time to write reviews, but Cherley's excellent customer service deserves recognition. They helped me set up an account and use my store credit for a purchase I needed before an event. Thanks to their prompt and helpful response, I was able to log in and order on the same day. Thank you, Cherley!
Fast new product launch
Cherley's new product launch speed is very fast, allowing me to always try the latest fashion items at the first time.
Workplace dressing guide
Cherley's clothes are also very suitable for the workplace, allowing me to maintain a sense of style while working.
Excellent Customer Service Experience
I accidentally ordered the wrong size and immediately contacted Cherley. Although their policy stated that changes couldn't be made after 48 hours or if a tracking number had been issued, they still offered to arrange an approved return for a refund once I received my original order. I appreciate their understanding and willingness to help.
Essential for red carpet styling
I love red jumpsuits. This time, I wore Cherley's jumpsuit to attend an important event, which was a real eye-catcher.
Affordable
In Cherley, I can always find fashionable items with high cost performance, which are really worth the money!
Clothing is garbage
Clothing is garbage. Their refund policy is not worth the paper it's written on. As soon as I received it and saw the poor quality I looked into getting a refund which it said was possible in 30 days if everything was intact and unworn. They offered me $9 US refund on A$75 US product.

Reply from Cherley
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