Cherley Reviews 428

Just ordered a dress no order number emailed and no confirmation sent , money has left my account but no order number , please can you email me order number

I have not received a confirmation order email or tracking number. Yet my bank account has been charged for the dress and I am scared this was a scam. I have sent multiple emails about the status of my dress with zero responses. I ordered on March 21st. If I do not receive a confirmation email or a response to my problems within the next week I am going to apply for a refund. - Order # CH00340883. I don't know if my item is a preorder, but I need a time when it will specifically be shipped or I will consider canceling my order.

I ordered a dress on March 2, I've emailed multiple times and they keep saying it'll ship soon- we've completely missed spring break in which it was bought for - and it still hasn't shipped. i've asked for a refund and none has been provided

I’m just gonna put 1 star for right now.. due to the reviews and me not being able to see my tracking for my item. It only says “Awaiting Shipment” Now mind you… I’ve never been scammed before but I don’t know how this will go. I’m super nervous since they didn’t have a size 0 so I got a 2.. now hopefully the dress (Elegant Cinch Waist Party Bridesmaid Tulle Layered Midi Slip Dress-Pink) looks like the video and pictures because I want this as my birthday dress.. Keep in mind I ordered this dress 2 days ago and I understand that shipping takes some time, but I would at least like to know an ETA or like the Date it will arrive… I really hope that I’m not getting Scammed because I spent $54.98 on this dress.. My Response.. it doesn’t say “Pre-Order” when I ordered it.. I read everything before I bought the dress.. after I paid for it that’s when it popped up.

Here is my honest review. I ordered this dress Sleeveless Single-Breasted Corset A-Line Mini Dresses-White
SKU：K593271607734960128 and was waiting for 2 weeks for any confirmation and update about shipping. That company doesn't send any confirmation and my order still hasn't been shipped. So I wrote to them via supportATcherley.com and complaintATcherley.com, and they responded to me with a tracking number. Finally have received the dress;
- the dress is made from cheap material, but no surprise here cause what else can be expected for 32pounds
- the dress looks exactly like in the photo
- measurements/size is correct
The biggest issue was no confirmation mail after buying the item.

Ordered dress on March 11, 2024. The company states they will send "a successful payment confirmation e-mail" and "a product information confirmation e-mail" after order is placed, but I received neither. Company says item will ship "within 3-8 business days" and you will get shipping confirmation and tracking info...nothing as of yet. I emailed company support on March 25 (there is no phone #) and no response yet. Order # CH00333996. Not happy!!!

I ordered 5 dresses from Cherley. They took a long time to arrive and when they did, did not look anything like the photographs. The material is cheap, the sizes are completely random, and I was extremely disappointed.
I had reviewed the returns policy before purchasing, and their website makes returns look pretty simple. Believe me, it is not. I emailed for a return address as per their website, to be told I had to send photographs of all the items first. When I questioned this, I was then told I could either return the items to their return address at my own cost (which was New York?!) or not return the items and receive a 50% refund or a discount code for future use.
To date and after 3 emails trying to return the disgusting clothes, I have still not been provided with a return address and it appears they are doing all they can to prevent me returning the clothes and obtaining a refund. This is entirely in breach of my rights under the Consumer Rights Act.
This brand and company is a total sham. The clothes on their website look nothing like the clothes that arrive, and then they make it impossible to return.
Given the lack of response and assistance from Cherley, I will be taking this matter further.

Hello,

I ordered a dress from Cherley on March 11, 2024. However, I haven't received the dress even after two weeks. I've reached out to customer service multiple times, but they only tell me that the package will be shipped as soon as possible. Reading the negative reviews here has made me worried. I'm concerned that I might never receive the dress? I'm hoping to get it soon.

Order ID: CH00333864

I have tried to contact you over one week now because I have not received my delivery. It is not even shipped yet. It was ordered on the 7th i’m still waiting to be shipped. I have tried to email, but I never got replies back.order number is (ch00331242)

After doing some research of my own and seeing all the negative and poor reviews this website has. I have panicked and come to find out all the reviews are RIGHT! I have reached out multiple times to different emails and have no received a response. I have this order for an upcoming event and need to know if this will arrive on time. they have terrible customer service. Below is the email I have sent over 5 times.

“I hope this email find the you well.I am reaching out in regards to my order :
(Order No. CH00331131) this has not been shipped nor have
I received a tracking number. This order was placed March 6 and it has been almost 2 weeks now. This is my first time ordering from this website and would like to continue to do so but I do need an update on this order. This is for a planned and booked vacation so please keep in mind that i am counting on the package arriving on time.

I would like an update on Order No. CH00331131.

Thank you, “

I ordered a dress for my granddaughter on 03/17/24 order ID CHOO338235 the next morning I found out my daughter ordered the same dress on 02/29/24 and didn't hear anything from them about a ship date so I immediately wrote to cancel the dress I brought before it went thru the credit card, wrote them a couple times with no response from them very poor customer service. I will now contact the credit card and tell them I got scammed

This is ridiculous! On March 4, we had a discussion in which Cherley promised that my order will be shipped that week and yet it still says awaiting shipment. I just want my money back. This has been the worst experience ever.

#CH00322050

My order was placed on Feb 29th, it is not here yet and hasn’t been shipped, I need it ASAP I understand that you needed 10 days max to prepare it, that would’ve been March 10th and then an extra 7 days to deliver, but it is not even shipped I need it for an event!!!
I don’t have the tracking number
Order No. CH00327086
If it doesn't arrive this week, I am asking PayPal for my money back. 

Hello,
I have an issue.
I ordered a dress on Feb 17 and still haven’t recevied a confirmation email and still hasn’t arrived.
No tracking details either.
ORDER ID: CH00320411
So I would just like an update, or if I need to request my money back!

Hello,

I ordered your Sleeveless Corset Ruched Bodycon Fishtail Hem Asymmetric Lace Maxi Dress in the color black in medium size on February 13th, 2024. Order Number is CH00319257. On your website, my order has been "Shipped out ASAP" for the past month it still has not arrived. I have written multiple emails and gotten no response. I reached out on Instagram and received no response there. I think I am going to file a complaint with my bank if I do not receive any information in the coming days.

This is a scam and steal credit card information. Beware of fraudulent transactions. After your one time purchase. To never receive merchandise. Ordered January 2. It’s March 14z I’ve reached out to Cherley several times only for them to block me.

SCAM ALL THE WAY AROUND!!!! DONOT WASTE YOUR TIME OR HARD EARNED MONEY.

Reviews saying they received dresses are lies.

Update: this is a scam. My card was charged 3 times. I’ve reached out countless times. I have not received a refund or my package. I haven’t even received tracking. Order number CH00324457.
How much time should one allow of delivery. Again it’s been months. I’ve tried canceling but yet here we are.

Buyer this is a scam.

I am pretty sure this company is a scam. I ordered a dress and have received no updates and no communication from the company. Paid and extra $10 for shipping on top of my total. Please let me know when this dress will arrive or if I should call my credit card company to start the dispute process. Order number CH00326389.

I order a dress thatr was on the website and when I got it the dress looked nothing like the pictures. When I wrote to the custumer serve, the response was fast and they offered me a solution, which was: "If you prefer a full refund, we can provide you with the return address. However, please note that we do not offer free returns. Alternatively, we can issue a direct refund of $14, which is 40% of the item's cost, or provide you with a discount code worth $21, which is approximately 60% of the item's price, which can be used towards your next purchase on our website. This way, you can avoid the hassle of returning the product and waiting for a refund.". I accepted the 40% return because I wanted nothing to do with this store again, but this was on Feb 5, and I still haven't gotten anything from them. They said that it would take 5 to 10 business days and it has been over a month.

I have emailed the customer services but they’ve not yet responded. I would like to cancel my order it has not yet been shipped. I would like a full refund, I’ve got my honeymoon in a few weeks I can’t risk it not coming in time and given the awful reviews they’ve received. Please confirm I will get my refund asap my order number : CH00332496

Grace

I received so many compliments on the dress! I was a little worried because of delivery time but it got here on time!