Cherrydiva Reviews 318

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, often highlighting their aesthetic appeal, comfort, and suitability for sensitive skin. People frequently praise the fast delivery and the careful packaging of their orders. Reviewers also appreciate the wide selection of items available, making it easy to find something special. However, some people were dissatisfied with the quality of certain items, reporting issues like jewelry breaking quickly, tarnishing, or not staying in place. A few other people also felt that the products received were smaller or tackier than expected. There is also consistent negative feedback regarding customer service, with some customers experiencing unhelpful responses, ignored emails, or issues with missing items and returns.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the stunning, well-made, and... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the stunning, well-made, and... See more

Order

People report ambiguous experiences with their orders. Many customers express satisfaction, praising quick... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the super fast and quick... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as "appalling,"... See more

Based on these reviews

Rated 4 out of 5 stars

Amazing product, as an older woman getting a piercing done with my teenage daughter. I was looking for a product that was a little special without being to much of a statement.

Rated 5 out of 5 stars

Have purchased items from Cherry diva on numerous occasions now. Super fast delivery and communication with these guy's. Jewellery is great and neatly packaged. Love my jewellery and will always come... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few orders from cherry diva now and I always order titanium jewellery due to my sensitive skin. My orders always arrive quickly and are nicely packaged but the jewellery is always exactly w... See more

Company replied

Rated 5 out of 5 stars

Amazing product, as an older woman getting a piercing done with my teenage daughter. I was looking for a product that was a little special without being to much of a statement. I had gone for a flat p... See more

Rated 1 out of 5 stars

I would not recommend this website. I ordered three earrings and two were faulty. When I sent them back to be refunded they refused the refund. The cartilage earrings were completely rubbish. Kept on... See more

Rated 5 out of 5 stars

I bought a belly bar with a sparkly heart. It was really difficult to choose as the selection is fantastic. My order arrived in the cutest little pink box with a 10% off your next order voucher. The b... See more

Rated 1 out of 5 stars

Awful cheap tacky items and the customer service is absolutely shocking. I emailed them saying I wasn’t happy with my item and they were very patronising. The items advertised on the website look ok ,... See more

Company replied

Rated 5 out of 5 stars

Responsive customer service I forgot to put my house number on due to auto fill (classic) and emailed, they're posting it back to me with the corrected address and it was zero stress.

Rated 5 out of 5 stars

I only got my nose pierced in May and have 12 nose studs now from cherry Diva haha. Trying to get used to getting in and out and although this is the most difficult, it fits so flush its my favourite!... See more

Company replied

Rated 1 out of 5 stars

My daughter bought earrings including for her helix but it caused an irritation which she has never experienced from any other brand of earring and has been unable to wear the earring. However she rea... See more

Rated 5 out of 5 stars

Great delivery and packaging was beautiful. I have had them in now for 2 weeks. Ive had no reaction!! I'm so pleased as I'm allergic to nickle and alot of other things. Thabkyou!

Company replied

Rated 1 out of 5 stars

Do not buy I have had a reaction to the tragus diamante star stud...never had a reaction to any other earrings...gave the seller pics and the opportunity to refund...just came back with did I sterilis... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service and cheap tacky products. I raised a return as the item wasn’t as described and was defective. Not a piercing but costume jewellery that wouldn’t even fit through a piercing... See more

Company replied

Rated 5 out of 5 stars

The most amazing, easy to use, stunning piece of jewellery I have seen/used. Non-stop comments from other people about how beautiful it is. Very very pleased. Can’t wait to order more.

Rated 1 out of 5 stars

Cancelled item but they ignored my request and did not answer emails. They still sent item so I return it unopened. They keep saying they didn’t receive it. So refuse to give me my refund. I believe... See more

Company replied

Rated 5 out of 5 stars

Quick delivery but I ordered the wrong item, customer service helped me change the item in the order quickly without issue. The stud is really nice and sits in my tragus really nicely

Rated 1 out of 5 stars

Ordered 4 earrings. Only received 2. Used their online 'Contact Us' form to request they send the missing items. No response. No communication. No missing items sent. Will not be buying from thi... See more

Company replied

Rated 1 out of 5 stars

This company only dispatch single earrings and not a pair so I returned them immediately for a refund. After a month of no refund I enquired and they were adamant that the parcel never arrived. Spen... See more

Company replied

Rated 4 out of 5 stars

Stunning piece of jewellery. Absolutely love it . Exactly as described . Will purchase more pieces from cherry diva again

Rated 5 out of 5 stars

Lovely jewellery. I had a minor issue and Cherry Diva went above and beyond to rectify the problem. I will definitely be a returning customer.

Rated 3 out of 5 stars

Really happy with my order from CherryDiva. The jewellery is comfortable, well made, and looks lovely once worn. I have sensitive skin and had no irritation at all.

Rated 4 out of 5 stars

Arrived so quickly and is the perfect colour and size, true to description. Will definitely be purchasing my jewellery from here in the future :)

Rated 3 out of 5 stars

I was impressed by how delicate the jewellery looks while still feeling sturdy. Perfect balance for everyday wear. Very pleased with my purchase.

Rated 1 out of 5 stars

Terrible quality earrings - ordered 2 and one of them the ball is so tightly on the bar it is impossible to use! The other earring is a really bad quality and not worth the money I paid for th... See more

Company replied

Rated 3 out of 5 stars

Beautiful pieces and great quality for the price. Everything arrived well packaged and exactly as shown on the website. Would definitely order again.

Rated 3 out of 5 stars

I’m in love with this piece! I hadn’t dared change my piercing for 2 years out of fear for the piercing hole not to be ‘ready’ but after it fell down the shower drain I ordered this next day delivery!... See more

Rated 5 out of 5 stars

Such great customer service and very quick on fixing issues, LOVE the jewellery and will stick to getting jewellery from cherry diva :)

Rated 1 out of 5 stars

Bad CUSTOMER SERVICE, NO APOLOGIES,Bad QUALITY. Nose piercing was broken soon after I recieved the item and when I tried to put on my nose. Although I asked the refund and explained the condition on... See more

Company replied

Rated 4 out of 5 stars

A simple but different piece of jewellery I bought for my tragus piercing. Once I'd gone through the stress of getting the bar through, the push in front makes it super simple. On top of that it's a r... See more

Company replied

Rated 1 out of 5 stars

Purchased my order 22/05/25. Order was shipped 23/05/25. Order was out for delivery on 27/05/25 - wasn’t delivered due to “address inaccessible”. However, I have a ring doorbell, was no... See more

Rated 5 out of 5 stars

Lovely selection of nose studs they are easy to put in and take out if you want to change them to a different one

Company replied

Rated 1 out of 5 stars

Had the jewellery 5 days and the coating had already started to come off. I emailed and they asked me to send pictures, which I did they then asked me to return the items for testing to which I as... See more

Rated 1 out of 5 stars

I ordered some flat back earrings they were present for someone and they are very pleased with them. I ordered myself a ‘Titanium’ belly bar, I have a nickel allergy hence why I ordered the titanium.... See more

Rated 3 out of 5 stars

I bought 3 items in a 3 for 2 promotion. All packaged really well and arrived super fast. The items are all gorgeous and great quality. I will definitely purchasing more items for both me and for gift... See more

Company replied

Rated 3 out of 5 stars

Sent me belly bars that tarnished which clearly states they won’t tarnish, luckily refunded me and fast replies with emails which i’ll thankful for, i would buy again if the material wouldn’t tarnish... See more

Rated 1 out of 5 stars

Ordered two nose rings. One broke when I was putting it in, so I emailed and requested a refund. This was ignored and another was sent out, which I did not want or ask for as it was clearly poor quali... See more

Rated 1 out of 5 stars

I placed an order on 20/06 and then a separate order for a different item late on 23/06. The first item came 25th June. A week passes, still no second order. I contact them, and they say the order... See more

Company replied

Rated 5 out of 5 stars

Love thos store. Their studs are delicate little treasures. Definitely a store you'll visit again and again

Rated 1 out of 5 stars

Terrible customer service! Ordered and paid for several items but only received 1. Emailed as soon as I opened the package, been nearly a week and now saying all items were in the box. Haven't h... See more

Company replied

Rated 4 out of 5 stars

So I’d im being totally honest I panicked when they arrived I’m not a piercing person I only have my ears done from being a child and these are obviously thicker but I was absolutely gutted to think I... See more

Rated 1 out of 5 stars

My order arrived 2 weeks ago and I am missing 1 item. Since then I have filled in the online form twice and still no reply. Very disappointing. On a positive note the packaging was lovely.

Company replied

Rated 4 out of 5 stars

Shipping is always fast and usually the same week depending on the time and day the order is placed, always comes in perfect condition

Rated 1 out of 5 stars

What I thought I was getting I didn’t get and them to return it I had nothing but problems trying to fill in the online form a total joke I won’t buy anything from them again

Company replied

Rated 5 out of 5 stars

Ordered from here for the first time and wasn’t disappointed, got this jewellery for me septum looks lovely !! Thank you!

Rated 3 out of 5 stars

I was so pleased with my mystery bag every piece inside was beautiful and suited me perfectly.


Company details

  1. Jewelry Store

Information provided by various external sources

Bohemian treasure trove that ships world wide.


Contact info

3.1

Average

TrustScore 3 out of 5

318 reviews

5-star
4-star
3-star
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1-star

Replied to 60% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

AVOID CHERRY DIVA!!!

My daughter bought earrings including for her helix but it caused an irritation which she has never experienced from any other brand of earring and has been unable to wear the earring. However she really liked the tummy bars for her naval piercing hence purchased one thinking hopefully that was just bad luck and be a positive outcome this time. She has it in for a couple of hours and already broke in 2!! She has contacted the company twice on their contact form with pictures of the bar within hours of having the order delivered hence it was clear she didn’t have it for long at all and has no replies!! She spent her hard earned paper round money on this jewellery and has been left very disappointed. Avoid Cherry Diva!!!

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Such great customer service and very quick on fixing issues, LOVE the jewellery and will stick to getting jewellery from cherry diva :)

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered two month ago; Still not arrived.

Purchased my order 22/05/25.
Order was shipped 23/05/25.

Order was out for delivery on 27/05/25 - wasn’t delivered due to “address inaccessible”. However, I have a ring doorbell, was no delivery attempt on this date and I personally was home on this date. Royal Mail did not attempt to deliver the parcel the next day.

It has now been two months; my order has still not arrived.

Have already contacted this company regarding this twice now. The first time I contacted, I received a response on 12/06/25 asking to confirm my delivery address, however when I responded with my delivery address, I received no further response.

I then used the "contact us" form again on 14th July, but again, got no response.

I have written yet another email today (23/07/25) which will probably be ignored like the rest of my emails.

Not happy at all.

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality earrings

Terrible quality earrings - ordered 2 and one of them the ball is so tightly on the bar it is impossible to use!

The other earring is a really bad quality and not worth the money I paid for these.

* AVOID THIS COMPANY I WISH I DID*

*EDITED AS I HAVE CONTACTED CHERRYDIVA AS PER THE RESPONSE FROM THE COMPANY TO MY REVIEW - THIS HAS NOT BEEN ACKNOWLEDGED *

July 21, 2025
Unprompted review
Cherrydiva logo

Reply from Cherrydiva

Hello Gemma. If you have an issue with your order please contact us so that we can look into this issue.

https://www.cherrydiva.co.uk/pages/contact-form


Rated 1 out of 5 stars

Customer service none existent

Customer service none existent. Tracking clearly showed that an item I had received had literally only just been delivered where I emailed to say I wasn’t happy with one of the products, it’s meant to be a gold earring. The website shows a beautiful shiny gold hoop, on arrival they’re definitely not shiny or gold more of a cheap bronze colour. Having paid £24 for the pair I wanted to return them as the website description & pictures are clearly misleading however my return was rejected as I’d opened the packet. They stated if the clear packet was open then I couldn’t return however could clearly see from my email and tracking id only just received them and had no way of showing proving how poor they looked through the wrapping as it was wrapped around 3 times, they where purchased separately yet packaged together meaning neither could be returned. Any company with any good customer service would clearly be able to see this and clearly be able to see that actually yes they do look nothing like the website and also they’d only just been delivered so definitely an exception to their “returns policy” I clearly stated that they either faulty or I’ve got a bad batch and had been mislead as a consumer if they are nothing like the description I have every right to return and was simply ignored!! Avoid this company there are many out there with better more thoughtful understanding customer service.

They’re not fit for resale, hence why my review shows that your standard reply to your returns policy isn’t great customer service. You can not view two separate earrings through a transparent package that’s wrapped that many times it’s not clear. The earrings look nothing like the pictures on the website as is a misleading. The pictures need to be updated or removed from sale to save this from happening in future or they’ll be many more reviews.

July 12, 2025
Unprompted review
Cherrydiva logo

Reply from Cherrydiva

Hello Natalie.

We cannot accept returns on unwanted items that have been removed from the transparent packaging as we cannot guarantee that the jewellery has not been worn and is fit for resale. We ship all jewellery in transparent packaging so that you can inspect the jewellery before opening it. This has been communicated to you via email.

Our returns policy is clear on this point, as we cannot risk selling jewellery which has potentially been worn.

Rated 1 out of 5 stars

Terrible experience

I placed an order on 20/06 and then a separate order for a different item late on 23/06.
The first item came 25th June. A week passes, still no second order. I contact them, and they say the order was sent together - no it wasn't, the first order was already out for delivery when I placed the second. When I stated this, they said they would look into it. Left it another few days and then I had to chase it again. Got a very short reply saying the missing item has been resent, no further details. I give it a few more days and email again, asking for tracking details. Emails are now being ignored and I'm having to go through my bank for a refund. Avoid.

As per the reply - the order is now delivered. Only took multiple bad reviews for them to finally send the jewelry they allegedly already resent 2 weeks ago. Terrible customer service.

July 15, 2025
Unprompted review
Cherrydiva logo

Reply from Cherrydiva

Hi Hollie,

We apologise for the initial confusion with your order, however we can see that the order that you have queried has now been delivered. We hope you are pleased with your new jewellery :)

Rated 5 out of 5 stars

GORGEOUS!!!…

I bought a belly bar with a sparkly heart. It was really difficult to choose as the selection is fantastic. My order arrived in the cutest little pink box with a 10% off your next order voucher. The belly bar looks A-MAZ-ING! I’m really really pleased with it. Highly recommended and I will definitely be buying more! Thank You Cherry Diva!

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product, as an older woman getting a piercing done with my teenage daughter. I was looking for a product that was a little special without being to much of a statement. I had gone for a flat piercing, so once healed, this has complimented that perfectly. I have had many a comment on how lovely it looks. It also works well for sleep

June 6, 2025
Unprompted review
Rated 4 out of 5 stars

Amazing product

Amazing product, as an older woman getting a piercing done with my teenage daughter. I was looking for a product that was a little special without being to much of a statement.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great item

Great item, my first stud after a new nose piercing. Looks fabulous. Not too big. Not too small. Shiny and bright. My pupils love it!

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

The most amazing

The most amazing, easy to use, stunning piece of jewellery I have seen/used. Non-stop comments from other people about how beautiful it is. Very very pleased. Can’t wait to order more.

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Had the jewellery 5 days and the coating had already started to come off. I emailed and they asked me to send pictures, which I did they then asked me to return the items for testing to which I asked for a free post envelope or address and I’ve had no reply.

Waste of money £40 on 3 pieces of jewellery that have all lost their coating within 5 days.

No jewellery should do this.

May 28, 2025
Unprompted review

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