Cherry Mortgages Reviews 61

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As first time buyers, we felt very unsure on what to do and which steps to follow. But to have Matt from Cherry Mortgages helping us with every step of the way improved our experience so much. From... See more

Company replied

Rated 5 out of 5 stars

I wish we’d found Simon a few years ago. We approached him because our fixed rate mortgage was running out and it was going to jump up. Not only did he help us to find a new solution but also cleaned... See more

Company replied

Rated 5 out of 5 stars

Recommend to us and would recommend them to others too. Simon was very easy to deal with and kept us upto date with all aspects of our remortgage. He is very knowledgeable and explained everything tha... See more

Company replied

Rated 5 out of 5 stars

Simon was so helpful and knowledgeable. He talked us through all our options when remortgaging and helped us with making the best decisions for consolidation. He has saved us money each month with the... See more

Company replied

Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Sevice

Simon was great, very informative and always at hand for explaining or clearing any questions. communication was 5*, made the process very stress free. Would happily recommend.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

We went through the process of buying our new house with Lee and it was nothing less than exceptional. He went above and beyond to make us feel comfortable and really explain each situation to us. He also took the time to look into our personal financial situation and offer his expert advice on this too, going above and beyond again. We will be going back to lee and cheery mortgages for all future mortgage renewals, couldn't rate him enough. Thanks Lee!

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with the mortgage advisory service provided by Lee Smith of Cherry Mortgages. His hard work, dedication, and unwavering support made the process seamless and stress-free. Lee's exceptional customer service and expertise ensured we felt informed and confident at every step. Highly recommend him to anyone seeking professional and personalized mortgage advice.

March 31, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Christopher
Thanks for taking the time to post your review.
We are very happy that you found Lee provided exceptional customer service and you were well informed throughout the process. We look forward to helping you again in the future.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

We found the service excellent

We found the service excellent. Simon was very helpful and made the whole process very easy in a very laid back and friendly manner. We will definitely be recommending Simon and his team to others. We are very grateful for all Simon’s help.

April 3, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Dal
Many thanks for your review.
We are pleased that you found Simon helpful and that he made the whole process straightforward for you. We look forward to helping you again at your next review along with your recommendations.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Re-mortgage time

Time to re-mortgage and Lee at Cherry Mortgages was the ultimate professional when it came to helping us to identify and proceed with our chosen product.
Cherry provide a first class service and I would have no hesitation in recommending them to anyone.

March 31, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Nicholas
Thanks very much for the review.
We are glad that Lee looked after you and that you found him professional along with providing a first class service. We look forward to helping you again in the future along with any clients that you recommend to us.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Recommend and will recommend

Recommend to us and would recommend them to others too. Simon was very easy to deal with and kept us upto date with all aspects of our remortgage. He is very knowledgeable and explained everything that was happening. Made what could be daunting very simple to do. Thanks.

April 1, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Thank you for the review.
We are pleased that you found Simon easy to deal with and that he kept you updated throughout the remortgage process. Trying to make the application process simple for clients is what we do best at Cherry and we look forward to helping you again next time along with receiving your recommendations!
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

As first time buyers

As first time buyers, we felt very unsure on what to do and which steps to follow.
But to have Matt from Cherry Mortgages helping us with every step of the way improved our experience so much. From professionalism, knowledge to just great customer service, Matt ticked every box - he was exceptional!
Matt, thank you again for everything. I could not recommend Cherry Mortgages enough! - especially for first time buyers!

March 28, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Arabella
Thanks for taking the time to post a review.
We are pleased that you found Matt to professional & knowledgeable and that with his great customer service you had an excellent experience. As first time buyers it is all new and a guiding hand from Cherry Mortgages along the way always helps!
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Brilliant

Simon made everything so easy for us, very professional and very good at what he does. He made our remortgage super simple from start to finish. Great service

March 26, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Many thanks for the review.
We are so glad that you found Simon very professional and that he made the whole process very straightforward. We look forward to helping you again at your next review.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Lee at Cherry Mortgages

We had Lee as our mortgage broker through Cherry Mortgages. We were first time buyers and went into the buying experience blind with little knowledge of the process. Lee was extremely helpful and attentive, answering any questions we had across the whole journey, even questions that didn’t relate to the mortgage itself. He made the process very seamless and stress free. We would definitely recommend his service.

March 21, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Matt
Many thanks for taking the time to write a review.
We are pleased that you found Lee to be helpful with the whole process of buying your first home and that he made it seamless and stress free. We look forward to him helping you with your next mortgage review and good luck in your new home!
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Firstly it makes you understand what…

Firstly it makes you understand what you are trying to do with the service
Secondly the job is keeping me satisfied as it helped me to deal with some financial stress

Thirdly when the money is coming it comes on time which is very officiant for me

I would recommend to others as I have had a good experience.

March 20, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Caroline
Thanks for taking the time to write a review.
We are happy that our adviser made things easy for you to understand and your financial stress has now been eased.
We look forward to your recommendations and to helping you again in the future.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Great customer service and got me the…

Great customer service and got me the best mortgage agreement

March 18, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi and thanks very much for the review.
We are very pleased that you found our customer service to be great and we look forward to helping you again in the future.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Excellent service and advice and all…

Excellent service and advice and all round a brilliant experience

March 4, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Thanks very much for the review.
We are glad that you found our service and advice to your liking and that you feel you had a brilliant overall service. We very much look forward to helping you again at your next review.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Cherry Mortgages have been so supportive

Cherry Mortgages have been so supportive and helpful throughout the purchase of my first home and I would highly recommend them. Lee has kept me updated throughout the process.

February 28, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Kerin
Thanks for taking the time to post a review.
We are pleased that you found us supportive through the process and that Lee kept you updated along the way. Good luck in your new home and we look forward to helping you again in the future.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Matt was exceptional

Matt was exceptional. His professional standard of care was second to none. He talked us through each stage via phone, in person or Zoom. He advised us with great knowledge and patience. Will recommend to family and friends.

February 26, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Paul
Thanks for taking the time to post a review.
We are very pleased that you found the service from Matt exceptional and that he kept you updated throughout the process. We look forward to helping you again at your next review and to your future recommendations.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

A very professional and knowledgeable service

Simon made this process smooth and painless. He was very knowledgeable and gave us lots of options, he also kept us informed all the way through. We couldn't have asked for more really. We felt confident using Simon's services and would definitely recommend him to others.

February 18, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Jodie
Thanks very much for posting a review.
We are so glad that you found the process smooth and painless which is our whole aim at Cherry and that you found Simon to be knowledgeable and he kept you up to date throughout. We look forward to helping you again at your next review.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Wonderful service

Wonderful service, very knowledgeable, extremely helpful and kept in touch throughout the process.

January 21, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Nick
Many thanks for the review.
We are glad you are pleased with our service, knowledge and helpfulness throughout the process and we look forward to helping you again in the future.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

A seamless experience from start to finish

I wish we’d found Simon a few years ago. We approached him because our fixed rate mortgage was running out and it was going to jump up. Not only did he help us to find a new solution but also cleaned up our very messy finances, consolidated some debt and got us in a much better position. He also helped organise all the necessary insurances one needs as a family, along with our Will, so I feel much more secure as a result. His service from start to finish was seamless and he was a pleasure to deal with.

February 14, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Sally
Thanks very much for taking the time to post a review!
We are glad that you found Simon's service to be seamless and not only have you got a great new deal but are in a much better financial position overall and feel more secure. We very much look forward to helping you again at your next mortgage renewal.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Top tier Mortgage services

We were recommend Cherry Mortgages by an agent when purchasing our first home.

After meeting Lee for the first time, we decided to use Cherry as Lee was very intuitive and personable. He understood exactly what we wanted and the types of products we were interested in.

Once the process began, Lee kept in contact weekly, sometime daily, with updates and progress reports from all the involved parties. We were very confident in his ability to asses the situation and give the relevant advice, which was always insightful and definitely the right thing to do.

Lee never minded when we contacted him with queries and questions that may have seemed trivial and always responded with levelled advice.

I would highly recommended Cherry Mortgages to anyone looking for reliable and affordable mortgage services.

January 24, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Dan
Thanks for taking the time to post a review.
We are glad that you found Lee to be personable and on hand to provide regular updates on the progress in buying your first home. Arranging your mortgage is just the first part of what we do, by us helping monitor the solicitors and estate agents progress is just as important to ensuring you get your new home keys at the end of it! We look forward to helping you again throughout your mortgage term.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Knowledgable and Professional

Mark was really knowledgeable and professional from start to finish keeping us well informed at every stage. He found us a great deal that suited our situation both current and potentially long term. Thanks

February 4, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Carl
Thanks for the review!
We are glad that you found Mark to be knowledgeable & professional and at Cherry we always consider that looking after your long term requirements is just as important as your current needs.
We look forward to helping you again in the future.
Best regards
All at Cherry Mortgages

Rated 5 out of 5 stars

Simon Bews at Cherry Mortgages was…

Simon Bews at Cherry Mortgages was excellent in providing invaluable professional advice and helped us arrange our mortgage offer. Simon took us through the process step by step and was always on hand to answer any questions. A wonderful positive experience in what can be a difficult administrative task.

January 31, 2025
Unprompted review
Cherry Mortgages logo

Reply from Cherry Mortgages

Hi Pam
Many thanks for the review.
We are very pleased that you found Simon provided professional advice, he made the experience a positive one for you too and we look forward to helping you again in the future.
Best regards
All at Cherry Mortgages

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look