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April 14, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Jose David gave me the best customer…
Jose David gave me the best customer service I could of received
December 8, 2025
Unprompted review
Reply from Cherrywins
Hi Kieran,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Cherry Wins Team
Always friendly live chat straight to…
Always friendly live chat straight to helping with any problems, when I joined I did wait about 1 week for my winnings but that was only to verify my id everything else like withdrawals have been plain sailing
June 27, 2025
Unprompted review
Reply from Cherrywins
Hello Leanne,
Thank you for sharing your experience with us! We’re so pleased to hear that you've found our live chat team consistently friendly and helpful whenever you’ve needed support.
While we understand that the initial verification process can take a bit of time, we’re glad to know everything since then, including your withdrawals, has been smooth sailing. Your feedback is incredibly valuable and helps us continue to improve and deliver the reliable, enjoyable experience our players deserve.
Thanks again for being part of our community. We hope you continue to enjoy the games and have many more great moments ahead!
Best regards,
Cherry Wins
Mada was great she resolved my issues…
Mada was great she resolved my issues fast and efficiently
Well done mada
June 6, 2025
Unprompted review
Reply from Cherrywins
Hi Sandra,
Thank you for sharing your review with us! We're so glad to hear that our support agent was able to assist you and that your issue was resolved to your satisfaction.
At Cherry Wins, we’re committed to giving you the best gaming experience and support. Your kind words truly motivate us to keep doing our best.
We hope you continue enjoying our games and have many more exciting moments with us in the future. Thanks again for choosing Cherry Wins and we look forward to seeing you again soon!
Best regards,
The Cherry Wins Team
Will do anything to delay payment
Staff are courteous and as helpful as they can be but the company seems to do anything to delay getting withdrawals paid out.
March 5, 2025
Unprompted review
Reply from Cherrywins
Hello Rhidian,
Thank you for taking to time to share our experience with us and our agents!
Our team works hard to ensure that our players have a great time while playing our games, and your feedback is truly appreciated. It's always wonderful to hear from customers like you. As per any issues you might encounter regarding the withdrawals, you can always reach us via the Live chat option or via email and our team would be more than happy to look into and resolve!
Warm regards,
Cherry Wins Team
I made a Slight error on my end and…
I made a Slight error on my end and this company swiftly sorted my issue I would highly recommend this site 👌
August 8, 2024
Unprompted review
Reply from Cherrywins
Hi Jenna,
Thank you so much for your amazing review! We are happy that you had a pleasant experience on our website, and we appreciate that you have taken the time to write about it here.
We hope to pleasantly surprise you with more thrilling games and chances to win in the future, and to continue offering exceptional support through our dedicated team.
Thank you for choosing Cherry Wins as your main gaming hub!
Kind regards,
Cherry Wins Team
horrible site leave alone
Please avoid .. they are currently under review .. massive problems
July 13, 2024
Unprompted review
Reply from Cherrywins
Hi there,
We regret if your experience on our website wasn't as enjoyable as anticipated.
We are more than happy to take a look at what caused you dissatisfaction and if possible, work towards a swift resolution. We have reached out to you privately to gather additional details.
Kind regards,
Cherry Wins Team
Will not pay my winnings locked out of account
Having won over £3500 Cherry win asked for document verification . This was a difficult process and stalled on the fact that my name is Steven and I showed them proof of address letters that were in the name Steve.
Anyway I then provided appropriate documentation and got confirmation on their on line chat that I was going to get paid. This took nearly two weeks. The very kindly host congratulated me and asked what was I going to do with the money I responded pay off a debt which , I really needed to do (relating to my holiday) and buy my wife some flowers. I have no gambling debts and am going to use the money to pay off the balance of my family holiday to Portugal which as you can imagine is a great relief during these difficult times.
I was shocked when I got the following message this afternoon.
'Hello Steven,
Player ID: xxxxxxxxx (Please keep it handy and provide it in the future interactions as this will help us identify your account and provide more efficacious assistance.)
I hope this email finds you well!
My name is xxxxxxx and I'm reaching out to you on behalf of the Customer Support Team.
We are sending out this email as we would like to express our concern about your following comment: "I really need the money" and "Pay off debt".
Thus, the account is temporarily closed until we receive updates from your end.
It is important that we understand the current level of play on your account is acceptable to you, and that any deposit you make with us is within your means and does not pose any financial difficulties to you.
Therefore, we kindly ask you to comment on the aforementioned statement. Moreover, based on your recent activity, we wanted to take the opportunity to contact you and make sure that:
Everything's ok
You're comfortable with your recent spend and don't have any concerns regarding your ability to afford your level of play
You don't have any other concerns from a responsible gambling point of view
Steven, kindly be advised we must respect our policy for Safe and Responsible Gaming and we would like you to take into account the following:
* Gambling is a form of entertainment. It is not a get-rich-quick and debt settlement method.
* The games have random results and there are no formulas to guarantee winnings.
* The decision to play must be yours.
* Never try to chase/recoup your losses.
* Always check the amount spent at the cashier.
* You need to know the rules of the game you are playing.
We await your response and clarification at your earliest convenience.
If you have any questions or concerns, Steven, please do not hesitate to reach out to us! For more immediate assistance you can reach out to us via our friendly live chat 24/7!'
As you can imagine I'm very concerned about this .
I have answered the questions but don't feel confident I will get paid. If I do I will certainly update this post
Apart from my solicitor is there an independent organisation that can follow this up for me?
July 15, 2024
Unprompted review
Reply from Cherrywins
Hello Steve,
We apologize for any inconvenience our verification process may have caused you. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to gather additional details. Thank you for your understanding and cooperation.
Warm Regards,
cherrywins.com
I keep getting responses such as it’s…
I keep getting responses such as it’s going take another 7 days. Truth is I’ve been locked out of my account and can’t get back in with no explantation. I have given all documents over to the team and my account is verified already. As of this moment they owe me £2100 if this was £20 i would let this go but it’s starting to worry me seeing the previous comments. The lack of communication is outstanding. I would like my money as soon as possible. I would like to talk to someone as soon as possible. on the 12th of June 2024, and I have not had a penny from them since.
Amy
June 12, 2024
Unprompted review
Reply from Cherrywins
Hello Amy,
We're sorry to hear that the verification process is taking longer than anticipated.
As a reputable operator, we must perform regulatory verifications to verify our customers' information at various points of their journey with us.
These verifications involve obtaining and reviewing documentation in compliance with our internal policies and regulatory requirements. We recognize the inconvenience that the verification process might entail, yet we steadfastly uphold these protocols for the collective welfare of our members and our establishment.
We have contacted you privately to gather more details, which will allow us to examine your case thoroughly and assist in achieving a prompt resolution.
Kind regards,
Cherry Wins Team
They blocked and ignored me when I…
They blocked and ignored me when I tried to withdraw my winnings.
Hopefully they will see this and contact me to get this resolved.
Following on from the reply, After posting this i was asked to supply verification details (passport and Utility bill) which i did, i still do not know why i was blocked as they have still to reply to me so the section where they say they would like a "speedy" resolution is one sided and that is not on behalf of Cherry wins. I would appreciate a reply and resolution to this issue.
June 5, 2024
Unprompted review
Reply from Cherrywins
Hello Wullie,
We apologize if your experience on our website was less than satisfactory.
As responsible industry operators, we are obliged to perform regulatory checks at different points of our customers' journey with us, which may impact withdrawal timeframes.
While we acknowledge the potential disruption, we believe this process is essential for maintaining a fair and secure gaming environment.
We would be happy to review this further and work towards a swift resolution. We have reached out to you privately to gather additional details.
Kind regards,
Cherry Wins Team
Don’t no why people having issue no…
Don’t no why people having issue no problem at all
June 2, 2024
Unprompted review
Reply from Cherrywins
Hello John,
We'd like to thank you for taking the time to share your feedback here. We are so glad to hear that you had an enjoyable experience playing with us!
We hope that you'll continue to enjoy all the fun and exciting features of our website, and are grateful that you chose Cherry Wins as your preferred gaming destination!
Kind regards,
Cherry Wins Team
At first all good my account was…
At first all good my account was verified I withdrew £120 and left money in to play whilst waiting the next morning was trying to check how long it would take and upon logging in i received a pop up saying my account was blocked. I’ve not received anything to make me aware of what or why. And not received my money.
April 30, 2024
Unprompted review
Reply from Cherrywins
Hi there,
Thank you for taking the time to share your feedback with us. We are sorry that your experience on our website has been anything less than excellent.
We recognize that a swift and reliable withdrawal process is essential for customer satisfaction, and we are dedicated to enhancing our services in this area.
We are eager to review this further and to resolve this to your satisfaction in a timely manner. To best achieve this, we have reached out to you privately for details.
Kind regards,
Cherry Wins Team
biggest scam in united kingdom
biggest scam in united kingdom, disgusting people please please who ever try play or register with them please don't
April 11, 2024
Unprompted review
Reply from Cherrywins
Hi there Renas,
Thank you for taking your time to share your experience with us!
We apologize for any inconvenience or if your experience with our site hasn't been as delightful as we'd like.
We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you privately to collect some more details.
Kind regards,
Cherry Wins Team
Great informative
January 6, 2024
Unprompted review
Reply from Cherrywins
Hello and nice to meet you dear member!
Thank you from the bottom of our hearts for taking the time to review our work with such high praise.
We always strive to become better both in the assistance we provide and with the games that keep you engaged.
It seems that we have hit the mark with you, and for this we are more than grateful.
We hope you will have many enjoyable experiences in the future with us both with the games we provide and the assistance we offer!
Kind Regards,
The Cherry Wins team!
Stressful and worrying
I have had great communication from this site at the beginning but now as the time goes on I have been completely ignored for the past 72 hours and even believe they have blocked my email address.
I have spent a few thousand on this site gambling. I have winnings just under 2k and they aren’t paying out.
I have provided all documentation they requested and now completely ignored.
It’s very concerning and has been a stressful situation!
I am being forced to go through legal channels which I didn’t want to do. I have given them 24 hours to respond. Hopefully they will pay what is due.
Sincerely hope they aren’t in the scam game of taking your money and not paying up when you win! But unfortunately it seems that way.
August 26, 2023
Unprompted review
Reply from Cherrywins
Hello Alison,
We apologize if the verification process may have caused you any distress. As a responsible and reputable operator in our industry, we are obliged to conduct regulatory checks to verify our customers' details at various stages of their engagement with us.
These checks are necessary to obtain documents that adhere to both our internal guidelines and regulatory mandates, ensuring a secure and balanced gaming environment for all participants. We acknowledge the possible discomfort the verification process may cause but remain committed to these measures for the benefit of both us and our customers.
Alison, we would be more than happy to look into your case and work towards a swift resolution. We have reached out to you privately to collect more information. Thank you for your understanding and cooperation.
Warm Regards,
Cherry Wins Team
Great signup offer
Great signup offer! Fair wagering, good selection of games and if your fully registered on a sister site you dont need to get ID verified all over again, no complaints from me, recommended.
August 10, 2023
Unprompted review
Reply from Cherrywins
Hello and Nice to meet you, Peter!
I am glad to hear you are having a blast with us!
We wish to thank you from the bottom of our hearts for taking a minute to provide us your feedback.
We always strive to get better and provide one of the best online experiences!
Best Regards,
The CherryWins team!
Signed up and won over £250 withdrawal…
Signed up and won over £250 withdrawal the money was pending went to check the to see if the money still pending and logged into a message saying account suspended try doing live chat with them soon as I told them what the issue was live chat got disconnected 100% scam site stay away
Update 15th July 2023
Withdraw part of my winning and saying £85 was refunded back into my account that's they have blocked message them today asking about this, after reading my feedback on here they have told me not to open any new accounts in future if I do they will be blocked and any deposit / winning won't be refunded and account blocked. Shocking service
May 9, 2023
Unprompted review
Reply from Cherrywins
Hello Ashley,
We apologize for any inconvenience our verification process may have caused you.
These checks involve requesting certain documents that meet both our internal standards and regulatory requirements. This allows us to maintain a safe and fair gaming environment for all our customers.
We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.
Best Wishes,
The Cherry Wins Team
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