Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Itll be a great garage but there are missing prta in the package However they are quick to send parts (some are not the good ones reordered however but they are willing to reimburse for custom ma... See more
Ordering, shipping and quality of the 40x40 container shelter all are very good. My really only complaint would be the directions for the installation. I would have given 5 stars but found directions... See more
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... See more
Company replied
Company details
Written by the company
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Written by the company
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Contact info
65 Commercial Ave, Garden City, 11530, NY, United States
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3.9
Great
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professionalism in sales and customer service
The whole experience was really easy and I'm sorry I can't remember the name of the young lady I spoke with but she was really pleasant as well as knowledgeable. Made it a nice and easy no pushy sales pitches.
December 30, 2025
The lift looks good
The lift looks good, it took longer to come than I thought it would but the weather has been bad. I think I'll be pleased with my choice. Looking forward to seeing it in place and using it.
December 29, 2025
This might be my very first review…
The initial purchase met all my expectations. A week or two later, I needed some extra components that had long lead times. Win Naing in Customer Service (I think) worked it out so that Chery would take the components off of another unit and make them available to me so that I could meet a project deadline.
It is what I would have done, but in today’s world of customer service, I was prepared to be disappointed. I was very happy with the outcome and give Chery a 5 star rating on service after the sale. The product is also very good quality.
December 30, 2025
Excellent service
Excellent service! I did not have to wait very long until they loaded up my gates! They were very friendly and efficient.
December 30, 2025
The wrong shower control was sent.
December 30, 2025
Great communication throughout the…
Great communication throughout the entire process. Very easy and fast. Our restroom looks great!
December 30, 2025
Product did not last long and was a…
Product did not last long and was a total waste of money.
December 22, 2025
I was missing a couple parts
I was missing a couple parts. They got right on it and sent me the parts.
December 18, 2025
Easy and very helpful to deal with
Easy and very helpful to deal with. Happy with the purchase and the product! Went better than expected!
December 18, 2025
Met expectations
Met expectations. Good communication on the progression of the order.
December 16, 2025
I got on time my order
December 12, 2025
So far so good
So far so good. Quick response time..still waiting on the parts, but, if they get here as promised they did all they could do to right a wrong. Thats all you can ask for.
December 8, 2025
10k lift? more like 6k junk!
bought a 10k lift off a third party seller. the arm carriages bet on first use lifting a 7k truck. they say they test these to 125%, well thats a lie. Then when i tried to warranty them they denied me because i didnt buy direct. they then tried to charge me $1300 for replacements KNOWING this was a common issue. I know this becasue the replacements i did buy had a new design that had gussets exactly where the old ones failed. so they KNEW it was a problem and should have just replaced them but they charged me for what should have been a recall/warranty
December 7, 2025
Gate was scratched up on delivery…
Gate was scratched up on delivery called customer service to ask about sending some touch up paint and she told me to buy it from Amazon
Great response I may have it sent back damaged you guys would be paying for freight
Great decision pat for 8.00 touch up vs freight
December 15, 2025
Personal customer service
November 26, 2025
entrance gate
Good price and timely delivery, finish was chipped in a few places. Gate is well constructed and heavy duty. I expect it to last many years.
December 12, 2025
Excellent price
Excellent price, amazing customer service, and the best shipping process—fast and on time. Perfect experience for my business. I would definitely buy from them again!
December 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.