Cheshire Damp Proofing  Reviews 9

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Building Restoration Service

Written by the company

Cheshire Damp Proofing are a professional damp proofing company in Wirral and Chester. We cover all aspects of damp proofing and Basement convertions in and around Chester and Wirral


Contact info

3.8

Great

TrustScore 4 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A thorough job and a brilliant experience

We had been dealing with a long-standing damp problem and, after some disappointing experiences with other builders in the past, we were understandably cautious. From the very beginning, Gary completely put us at ease — his communication was clear, prompt, and reassuring.

They took the time to properly assess the issue and proposed a thorough, well-explained solution, supported by detailed photographs so we could clearly see what needed to be done. That level of transparency made a huge difference to us.

Colin carried out most of the work and was absolutely fantastic. He’s a true perfectionist who clearly takes pride in what he does, and he was always friendly, approachable, and happy to explain things along the way. The site was left spotless at the end of each day, which we really appreciated.

We’re genuinely delighted with the results — the quality of the work speaks for itself. It’s such a relief to finally find a team we can trust, and we wouldn’t hesitate to recommend them highly.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the work from…

Really happy with the work from Cheshire Damp proofing. They were easy to deal with, turned up on time, and explained everything clearly before starting.

The job was done quickly with minimal mess, and they left the place clean afterwards. Since the damp proof course was installed, the basement already feels much drier and fresher.

Would definitely recommend recommend them if your dealing with damp issues.

March 20, 2026
Unprompted review
Cheshire Damp Proofing  logo

Reply from Cheshire Damp Proofing

Thank you Mike, was a pleasure to help.

Rated 1 out of 5 stars

A warning to any future customers…

A warning to any future customers thinking of employing this company. I contacted Gary, seeking his service, Gary advised he charges 300.00 for damp proof assessments, to cut a long story short, he sent his assessment through with a cost of over 11,000.00 to damp proof a 2 bed small terraced, it was my sons property so I forwarded the quote to my son as he works and I am retired, my son stated he could not afford the quote and did not want to go ahead with the quote nor the company due to affordanility issues. I informed Gary of this. Gary thereafter contacted my son demanding 1,000.00 in payment. I drafted a watsapp reminding Gary of our original discussion of 300.00 for his assessment of the work NOT 1,000.00, I requested his bank account to pay the 300.00 but Gary chose to leave a ranting messsge accusing myself and my son of wasting his time and I made him drive all the way from where he has his office to waste his time. As a customer I was sticking to the original agreement to pay 300.00 for his assessment but accepting the quote and the company, my son could not afford. Gary presented very aggressive towards me and I stated I would forewarn other customers of this experience I have had of this staff and company.

Take care future customers,

January 29, 2026
Unprompted review
Cheshire Damp Proofing  logo

Reply from Cheshire Damp Proofing

We are sorry that you feel dissatisfied with your experience, however we feel it is important to clarify the situation.

The initial assessment fee of £300 was agreed and covered the inspection and report provided. Following this, a full quotation was issued for the required works.

The works were scheduled to proceed, and the job was cancelled only three days before the agreed start date. At that stage, Cheshire Damp had already committed time, booked the work in, and purchased materials specifically for the project. As a result, costs had been incurred beyond the initial assessment.

The additional charge requested reflects these commitments and losses, not the original survey fee.

We always aim to act professionally and fairly, and we make every effort to be transparent with our customers throughout the process. Our reputation is extremely important to us, and we take great pride in the quality of our work and service.

We regret that this situation has arisen and remain open to resolving matters amicably.
Sent 4m ago
Write to

Rated 5 out of 5 stars

First class, professional service

Gary & his team have been amazing. They came to my elderly parents in an emergency & have worked with us throughout, giving regular video updates & dealing with changes as we’ve gone along, due to unforeseen circumstances which meant there was more work to be done than originally planned.

He & the team went above & beyond to make sure they do a first class service & we’d certainly recommend them to anyone who wants to use any of their services.

Thanks Cheshire Damp Proofing

April 25, 2025
Unprompted review
Cheshire Damp Proofing  logo

Reply from Cheshire Damp Proofing

Thank you for taking the time to leave your review, its much appreciated 👏

Rated 5 out of 5 stars

prompt and efficient

Gary responded quickly to the email and was very helpful with clear and helpful advice and a suggested contact who could install a vent.

April 15, 2024
Unprompted review
Cheshire Damp Proofing  logo

Reply from Cheshire Damp Proofing

Thank you for your feedback, many thanks 😊

Rated 5 out of 5 stars

First class service

I had several stop and starts with gaining access to the property that I wanted surveyed for damp. Despite the changes of plan, Gary remained positive and helpful the whole time before he was able to do carry out the work. I almost went with another firm which was not user friendly and I phoned Chshire Damp Proofing as an alternative and am glad that I did.

July 17, 2022
Unprompted review
Rated 5 out of 5 stars

Problem damp in living room

I chose Cheshire Damp Proofing because of the many excellent reviews already in place. Gary initially called to assess & provided a written quotation for the work upfront. Anthony & Lewis arrived on the day, on time as planned. As well as clearly being happy in their work, they were both polite, respectful & just cracked on with the job. The final invoice was to the penny. I did opt for a previous quote from another business and found Gary to be more competitive but with the added benefit of their specialist knowledge. Yes I would highly recommend Gary and his team to future customers!

May 18, 2021
Unprompted review
Cheshire Damp Proofing  logo

Reply from Cheshire Damp Proofing

Many thanks for taking the time to leave your thoughts 🙂

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look