ChesQuin Interiors Reviews 197

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a cabinet on 05/12 and haven’t received it. Emailed, called and nothing. I wish I had read the reviews before ordering. Useless company that must be scammers!

Rated 1 out of 5 stars

Company appears to have gone bust despite taking £1.5k for a sideboard we are yet to receive (was due to be delivered in December 2022). Phone calls, emails, Instagram messages all going unanswered.

Rated 5 out of 5 stars

Over the moon with the furniture, we ordered the chestnut diamond carved console table (which is also perfect as a small dressing table!) and matching bedside tables. The communication from Heather wa... See more

Rated 5 out of 5 stars

Just purchased this amazing lamp, looks stunning in my Dining room. I'm over the moon, sush a change to receive excellent service, from start of order, received in 5 days, packed well, and fast del... See more

Company details

  1. Furniture Store

Written by the company

ChesQuin Interiors provide home decor and furnishings to suit any budget. Interior Design and Personal Shopper Services available to source unique furniture Large Selection of Affordable Luxury Sofas, Beds, Dining Tables, Chairs, Home Scents and Accessories.


Contact info

3.4

Average

TrustScore 3.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Value for money

The item arrived as described, well packed and on time. Company is very easy to deal with. The product quality is excellent, and we are impressed at the value for money.

July 27, 2021
Rated 3 out of 5 stars

Products are great but shipping had a…

Products are great but shipping had a number of delays where I wasn't really receiving any details from the company. Eventually got the parcel after about a month (quoted 3-7 day shipping) but not sure how long it may have taken if I didn't follow up constantly.

July 26, 2021
Rated 4 out of 5 stars

Tv cabinet

Very happy with my cabinet I like something a bit out if the ordinary and Chesquin ticked the box !
My only criticism was the delay on the delivery and having to wait in on 3 occasions
But I’m calling it a blip and will certainly order from then again

July 23, 2021
Rated 1 out of 5 stars

Wrong Item arrived - TWICE

Ordered 2 items. Originally delivery date didnt suit, so I changed the day. They delivered on a different day. Not ideal.

Also only delivered 1 of the 2 items. And it was the incorrect item!

So had to get the incorrect one sent back. They wouldnt send the new items until the incorrect one was sent back...so had to wait longer.

So, i get a new delivery date for the 2 items again - hopefully correct this time. However, again, only 1 of them turns up!

So still in the process of trying to track down the other item...and still out of pocket. Not ideal!

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Ordered for the first time last week with Chesquin Interiors and I am so thrilled. My chair has already arrived and the quality is fantastic and looks perfect in my hallway. The customer service I received from the Chesquin Team was above and beyond my expectations, they were so helpful and even tracked the delivery for me. I will definitely be using Chesquin again and would recommend them to anyone

July 2, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor customer service - I would avoid in future

Ordered a 2 drawer bedsite unit and some linen spray on 1st June. The drawers arrived but the top drawer wouldn't open properly. The linen spray never arrived. Then spent numerous phone calls and emails trying to get them to accept a return. Customer service is appalling! Eventually got them to take the drawers back but only received a partial refund!!!

June 30, 2021
Unprompted review
ChesQuin Interiors logo

Reply from ChesQuin Interiors

Thank you for your feedback Martin and sorry to here that you were unhappy with the customer service you received. We are continually trying to improve our service and review the processes we are operating to.

Rated 4 out of 5 stars

Lovely product

The product is very nice, lovely quality. Communication from the company was also very good but the product did take a long time to arrive.

June 30, 2021
ChesQuin Interiors logo

Reply from ChesQuin Interiors

Thank you for your review Sarah, so pleased you are happy with your order.

Rated 5 out of 5 stars

Ticked all the boxes

I contacted ChesQuin Interiors via an on-line chat to check the availability of the item I wanted. The person I dealt with, James, was an absolute star. Very helpful and friendly. We are very happy with the velvet ottoman, it is solid and well made and it looks like a quality piece of furniture

June 19, 2021
ChesQuin Interiors logo

Reply from ChesQuin Interiors

Thank you so much for your review Sue

Rated 5 out of 5 stars

Geometric design bed sode tables

The bedside units are stunning. Packaged so well that when the courier dropped then upside damage no damage was caused. Im so thrilled thank you!

June 18, 2021
ChesQuin Interiors logo

Reply from ChesQuin Interiors

Thank you so much for your review Lel

Rated 5 out of 5 stars

Great service

Great quality furniture, excellent communication and really helpful service. Thanks a lot.

June 11, 2021
ChesQuin Interiors logo

Reply from ChesQuin Interiors

Thank you so much for your feedback Laura

Rated 5 out of 5 stars

Beautiful product great service

I’m really pleased with my purchase, the dressing table I bought is absolutely beautiful solid wood for the same price as everywhere else is selling poor quality MDF versions. It looks gorgeous in my bedroom and is the perfect size. The customer service from Jan was notably above and beyond, she personally emailed me order updates regularly and was a pleasure to speak to. Delivery did take a couple of weeks due to coming from abroad but we can only blame Brexit for that!

June 7, 2021
ChesQuin Interiors logo

Reply from ChesQuin Interiors

Thank you so much for your feedback Anna

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look