Chessgammon Reviews 402

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and feel of the products, often noting their impressive craftsmanship and value for money. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected and well-packaged. Reviewers also commend the exceptional customer service, describing staff as polite, professional, and very helpful in resolving issues and providing product information. However, some customers also noted occasional issues, such as backgammon counters lacking expected heft or a product arriving without engraving and later than scheduled. A few other people also felt that some items were damaged in packaging or appeared cheaply made, despite the overall positive sentiment regarding product quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, often highlighting the craftsmanship and attention to detail... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and great support... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received through my Staunton Morphy Series set, and I'm really impressed with the quality and feel of the pieces, not to mention the board and box too. The price is also very competitive - I couldn't... See more

Rated 5 out of 5 stars

Working with ChessGammon has been an all around wonderful experience. The price was very fair, the product itself is great, and the customer service is exceptional! I purchased a tournament sized back... See more

Rated 5 out of 5 stars

The order got shipped incredibly fast and my dark wood clock looks incredible! There was a small mix-up with the engraving but it was very easy to reach their customer service portal and have it amend... See more

Rated 5 out of 5 stars

I really loved my chessboard and chess pieces. Excellent quality. Exactly how it looked and was described on the website. I always find it hard choosing online and not in person but this company and c... See more


Company details

  1. Game Store

Written by the company

Chessgammon, as the name suggests, specializes in traditional board games, with a primary focus on chess and backgammon. What started as a modest venture on eBay and Amazon in July 2015 has blossomed into one of the UK’s premier chess companies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service.

Good service and speedy delivery would use this company again.

April 17, 2022
Chessgammon logo

Reply from Chessgammon

Hi Alison,

Thank you for taking the time out to review our service and product. We use DPD and aim to deliver and exceed expectations!

Thank you
Chessgammon

Rated 5 out of 5 stars

Excellent Service!

Fast, Efficient. Delivery. Well packed, would highly recommend.

April 11, 2022
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Reply from Chessgammon

Hello Linda,

Thank you for taking the time out to share your Chessgammon experience here, we do pride on our service and hope you will return again soon!

Thank you
Chessgammon

Rated 5 out of 5 stars

Excellent service

Excellent service, had the item within a couple of days. The chess set was of excellent quality very happy with my purchase.

April 8, 2022
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Reply from Chessgammon

Hi Trish,

Glad to hear you enjoy your wonderful chess set, your words are much appreciated regarding our service. We do go out our way and gives us great satisfaction when recognised!

Thank you
Chessgammon

Rated 5 out of 5 stars

Chess pieces and board are well made…

Chess pieces and board are well made and nicely finished / weighted. Board is likewise very well finished and a very well sized for the pieces. Delivery was 1 day as promised, and as discussed via the chat, both the delivery and chat were very good. very pleased throughout.

March 29, 2022
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Reply from Chessgammon

Hi Jeremy,

Thank you for leaving a 5 star review, much appreciate the kind words, we use only the best of craftsmen in Amritsar india for our chess pieces and highly skilled artisans for our inlaid chess boards.

Hope you enjoy!
Chessgammon

Rated 5 out of 5 stars

I was very impressed overall with this…

I was very impressed overall with this company. As well as providing a very good and high quality product they went out of their way to accommodate me with a couple of small requests. The staff were professional courteous quick and helpful. I would definitely recommend them.

March 19, 2022
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Reply from Chessgammon

Hello Robert,

Thank you for taking the time out to leave a wonderful review, our staff are always on hand no matter what and will always assist regarding any issues, glad to hear of your experience,

Best wishes,
Chessgammon

Rated 5 out of 5 stars

Fantastic craftsmanship the figures are…

Fantastic craftsmanship the figures are suberb

February 21, 2022
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Reply from Chessgammon

Hello Derek,

Thank you for taking the time out to leave a review, really does help us out!
We do use the best craftsmen in their field for our chess pieces.

Thank you
Chessgammon

Rated 5 out of 5 stars

The backgammon board arrived promptly…

The backgammon board arrived promptly the next day even though we had the free 3 day service. The set, a 21 inch tournament board, was excellent quality and very good value for money. On the strength of this I will soon be ordering a further 6 boards for my club as we want to set up a Backgammon group.

February 19, 2022
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Reply from Chessgammon

Hi Mr M,

Thank you for leaving such a wonderful review, really does help us to continue providing the excellent level of service. We look forward to you returning back to us in the not ao distant future!

Kindest Regards,
Chessgammon

Rated 4 out of 5 stars

Chess Box

My chess box on receiving was slightly damaged. On contacting Chessgammon Customer Service a replacement item was received undamaged, as ordered. The chess box is just the thing to safely store my wooden Staunton Chess pieces.

February 15, 2022
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Reply from Chessgammon

Hello Mr Jones,

Thank you for taking the time out to share your experience with our team, we are always on hand via phone, live chat.

Thank you
Chessgammon

Rated 5 out of 5 stars

Valentines gift

My partner has been talking about playing backgammon for a while so I took the opportunity to purchase him a set for a valentines gift.
The choice on the website is fantastic.
I ordered easily and the parcel arrived a few days later.
He is delighted with the set. It is beautiful quality and an attractive item to look at.

February 13, 2022
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Reply from Chessgammon

Hi Joanne,

Glad this was the most ideal valentines purchase for your partner, we ofcourse now offer personalisation on the vast majority of our listings too!

Enjoy!
Chessgammon

Rated 4 out of 5 stars

Great product

February 5, 2022
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Reply from Chessgammon

Hi Hannah,

Thank you for taking the time out to leave a review for us, much appreciated. If there is anything we can improve on to achieve the 5 stars, it would be great to hear from you.

Best Wishes,
Chessgammon

Rated 5 out of 5 stars

Good product and service

Easy to order. Chess board good quality and as described. Delivered as promised, well packaged. Very happy with service.

February 1, 2022
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Reply from Chessgammon

Hi Jeff,

Thank you for sharing your experience of our product and service. Your review does go a long way!

Regards,
Chessgammon

Rated 5 out of 5 stars

An absolutely lovely chess set

This set as listed as an economy range wooden chess set. Well I can't see what's economy about it. It's beautiful and well made with hand carved wooden pieces. It comes with a gorgeous ebonised black felt lined box to hold the pieces and the board is nice and heavy. It's a quality item, especially when I've seen what else is out there in the same price bracket. This will last me years and I love it every time I use it. Well worth the money. 5 out of 5.

February 1, 2022
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Reply from Chessgammon

Hi Banshee,

Glad you enjoy our small range staunton chess set, very much appreciate the time you have taken out to leave a wonderful review. We do try and ensure our products are cost effective and forward as much of the discount as possible onto you the customer.

Best Wishes,
Chessgammon

Rated 5 out of 5 stars

Great looking backgammon set

Great looking backgammon set, good quality for the price and fast delivery. Can't ask for more

January 31, 2022
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Reply from Chessgammon

Hello Georgina,

Thank you for taking the time out to leave a wonderful review, we hope you enjoy playing over many years and create lots of thoughful memories.

Kindest Regards,
Chessgammon

Rated 5 out of 5 stars

Excellent customer service

My dad ordered a chessgammon set for me for Christmas, and there were some pieces missing. The customer service team not only answered my query immediately (I'm pretty sure they were even on holiday at the time), but they sorted the problem and sent the missing pieces out with zero hassle. Really good service, would definitely recommend.

January 15, 2022
Unprompted review
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Reply from Chessgammon

Hello Sheila,

Thank you for taking the time out to leave a review, hooe you dad really enjoys the chess set. We go out our way to provide the service and it is really appreciated when recognised,

Best wishes,
Chessgammon

Rated 5 out of 5 stars

Bought a Chess Set and Backgammon Set…

Bought a Chess Set and Backgammon Set for Christmas gifts. Checked some things out with them by email. Superb service and sets turned up very fast. Really nice sets and lovely people to shop with.

January 14, 2022
Unprompted review
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Reply from Chessgammon

Hi Kenny,

Thank you for your review, we do respond very quickly over email, love chat or even phone call. Great to hear you enjoyed the experience,

Kindest Regards,
Chessgammon

Rated 5 out of 5 stars

One very satisfied customer! :)

I ordered the 'Classic range Chess & Backgammon set' with 'Mother of pearl' - 20"..on Thursday 6th january, paid for next day delivery, and received it on the Friday!
It was very well packaged, and when I opened it, I couldn't have been happier! It was beautiful, with a polished finish, which made it look very good quality.
The backgammon pieces and dice etc were in a velvet drawstring bag inside the hinged board..as were the chess pieces, in a separate bag, and I was really pleased with the quality and colour of the chess pieces. Looking forward to using it!
I would definitely recommend this company to anyone looking for a good quality chess or backgammon set.
They have a large selection of sets, for different budgets.
Thank you Chessgammon! :)

January 9, 2022
Unprompted review
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Reply from Chessgammon

Hi Sue,

Thank you for taking the time out to leave a wonderful 5* review. We could not agree more, one of the best selling backgammon sets we have instock,

Hope you enjoy plenty of game and create lots of memories,

Best wishes,
Chessgammon

Rated 5 out of 5 stars

Lovely item

Lovely item, quick delivery and good quality. Sadly one of the chess pieces (the rook) was slightly damaged but the customer services team offered me a range of options and apologised immediately, which was nice of them. Can’t wait to use them!

January 6, 2022
Unprompted review
Chessgammon logo

Reply from Chessgammon

Hi Alex,

Wonderful of you to share the experience with us, our customer service team are always on hand to assist you no matter what!

Thank you
Chessgammon

Rated 5 out of 5 stars

Nice Chess Clock in wood case.

Chess clock arrived within a couple of days. Look good a works well.

January 4, 2022
Chessgammon logo

Reply from Chessgammon

Hi James,

Thank you for your review on your chess clock, we stock a high quality range of analog clocks, hope you enjoy a lifelong number of games!

Regards,
Chessgammon

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