Chessgammon Reviews 402

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and feel of the products, often noting their impressive craftsmanship and value for money. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving earlier than expected and well-packaged. Reviewers also commend the exceptional customer service, describing staff as polite, professional, and very helpful in resolving issues and providing product information. However, some customers also noted occasional issues, such as backgammon counters lacking expected heft or a product arriving without engraving and later than scheduled. A few other people also felt that some items were damaged in packaging or appeared cheaply made, despite the overall positive sentiment regarding product quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, often highlighting the craftsmanship and attention to detail... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and great support... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and professional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received through my Staunton Morphy Series set, and I'm really impressed with the quality and feel of the pieces, not to mention the board and box too. The price is also very competitive - I couldn't... See more

Rated 5 out of 5 stars

Working with ChessGammon has been an all around wonderful experience. The price was very fair, the product itself is great, and the customer service is exceptional! I purchased a tournament sized back... See more

Rated 5 out of 5 stars

The order got shipped incredibly fast and my dark wood clock looks incredible! There was a small mix-up with the engraving but it was very easy to reach their customer service portal and have it amend... See more

Rated 5 out of 5 stars

I really loved my chessboard and chess pieces. Excellent quality. Exactly how it looked and was described on the website. I always find it hard choosing online and not in person but this company and c... See more


Company details

  1. Game Store

Written by the company

Chessgammon, as the name suggests, specializes in traditional board games, with a primary focus on chess and backgammon. What started as a modest venture on eBay and Amazon in July 2015 has blossomed into one of the UK’s premier chess companies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service!!

Super service!!! Shipper messed up the delivery on time so the owner of the shop went with his own car 3 hours to deliver the present on time.

August 14, 2024
Rated 5 out of 5 stars

Sheesham chess set - birthday gift

Ordered the wooden chess set as a birthday gift for my dad - great quality and speedy delivery.

Would recommend to anyone considering having a chess set for the home - the personal engraving is also a nice touch for gifting purposes

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

The initial shipment arrived in a…

The initial shipment arrived in a damaged state. However, the seller promptly arranged replacement product without any fuss, and said he would follow up with the manufacturer to prevent this from happening in the future. I was very pleased with the professionalism.

May 21, 2024
Rated 2 out of 5 stars

The quality of the board is rather…

The quality of the board is rather average for the price. The size of the gap in the chess board when open is surprisingly wide and the squares don't line up well. I wasn't expecting premium but certainly better.
I also chose an engraved message for the board which wasn't done. Since it was a birthday message it's a little deflating. It was a free offer so not the end of the world but the service is obviously lacking.

May 29, 2024
Rated 5 out of 5 stars

Quality chess sets delivered promptly…

Quality chess sets delivered promptly and excellent value for money!
Our new 21" Walnut boards with hefty Staunton pieces have us set now to kick of our 2024 Chess Tournament. They are wonderful to play on and the pieces behave very nicely letting us play speed and blitz matches comfortably.

February 27, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look