I would appreciate you with 5 stars. I can't give more stars. Because that's impossible. But I would recommended to all customers to CHI Institute. I set up a multiple purchase with the help of the cu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would give you 10 stars plus if I could. The customer service people worked with me as I set up a multiple purchase. The repair people tried extensively to fix my I-9 with an intermittent problem.... See more
Company replied
The new Palm is nothing short of fantastic. It's lighter, easier to hold and position and the adjustability of the settings makes it the easiest Infratonic device ever. My husband and I have a hard... See more
Company replied
Love their products. Innovation and commited customer service. As a practitioner I've used the infratonic line for decades. Invaluable tools. Every home should have one. I sincerely mean that.... See more
Company replied
Company details
Written by the company
Our Tribe aspires to enhance their human experience. In order to succeed, our Tribe requires the inspiration to wholeheartedly embrace their struggles and challenge their inner ego. With sincere intention, you can grow physically, emotionally. Once you’ve enhanced your human experience, be the positive change in our world that our Tribe strives to be!
Contact info
Reno, United States
- 8006827061
- support@chi.us
- chi.us
Fast and efficient
July 21, 2020
Unprompted review
Reply from CHI Institute
Hello KJ,
We are always happy to provide top of the line customer service and we appreciate you taking time to let us know that you are pleased with the services provided.
-The CHI Team
Reply from CHI Institute
Hi Sarah,
Thank you very much for the review! We are happy to hear that your service was quick and effective!
-The CHI Team
I would have liked more information on…
I would have liked more information on how to use the machine. After consulting with informed users i have been pleased with results
July 10, 2020
Unprompted review
Reply from CHI Institute
Hi Ellie,
Thank you so much for the review! We have information on our website and are more than willing to give you more details if you want to give us a call at 1-800-682-7061 or send us an email at support@chi.us
- The CHI Team
My first repair with CHI INSTITUTE and how it went
I was a satisfied,long-time user of the Chi machine (over 20 years). So I was happy to buy the new model, Infratonic 9, when it was developed. It has served me well and I use it often.
After much use of the Infratonic 9 by me and occasional use by another family member, it stopped working. I contacted CHI INSTITUTE and was immediately guided in how to make a return to them for repairs.
The Infratonic 9 was sent back to me, repaired and in perfect working order in an amazingly short time. The package included a listing of replaced parts,
as well as a description of how the machine was cleaned and ready for use.
The cost was moderate and a new,extra battery was included. I was pleased to see that special instructions for replacement of the battery were also included.
The on-going communication during the whole process created an ease in the whole experience. Therefor I continue to see CHI INSTITUTE as a place
where I will continue to do business.
July 7, 2020
Unprompted review
Reply from CHI Institute
Hi Johanna,
Thank you for the review! We are so happy to hear that you are happy with the repair and the easy of the process! We are here to help you!
-The CHI team
good service experience
appreciated the call to tell me the service on my device was finished.
Would've been nice to get an email when they received it though.
July 6, 2020
Unprompted review
Reply from CHI Institute
Hello,
Thank you for the review! We hope you are enjoying your repaired device!
- The CHI Team
battery pack came extremely quickly…
battery pack came extremely quickly with good directions. worked perfectly.
July 3, 2020
Unprompted review
Reply from CHI Institute
Laura,
Thank you for the review! We are glad to hear the battery came quickly!
- The CHI Team
Tough times!
I would have given 5 * if the availability had been sooner. Not your fault. Tough times!
June 30, 2020
Unprompted review
Reply from CHI Institute
Denis,
Thank you for the review. Due to the national pandemic, production was halted for everyone thus, has us waiting patiently for our next shipment. We promise to keep everyone updated as soon as we learn more information!
- The CHI Team
I absolutely love my new Rejuvenizer
I absolutely love my new Rejuvenizer. I am a holistic therapist and use it daily in my work helping clients release old patterns.
Thank you
June 29, 2020
Unprompted review
Reply from CHI Institute
Tamela,
Thank you for the review! We are glad you love your Infratonic and use it with your clients, eveything is better shared!
- The CHI Team
AWESOMENESS
I HAVE FOR DECADES BEEN USING ONE FORM OF CHI MACHINE OR ANOTHER.[UP GRADES YA KNOW] THEY ARE FABULOUS. WHEN I LEAVE THE HOUSE IT'S WHERE ARE MY KEYS, PURSE, AND MY INFRATONIC. IN THIS FAST PACE WORLD WHERE MOST BUSINESSES OFTEN FORGET [ OR IGNORE ] THE FOLKS THAT KEEP THEM ALIVE YOU ARE THE "GOLD STANDARD" OF HOW SOMEONE SHOULD BE TREATED.
June 26, 2020
Unprompted review
Reply from CHI Institute
Hi Laura,
Thank you for the review! That is wonderful to hear that you carry it around with you, it is useful for everything (in this crazy world today)! Thank you for saying that, truly, we couldn't have done this without the support from customers like you throughout the years! You are the true gold standard!
-The CHI Team
Chi Ying & Yang
Have used chi for years now tried & true❣️
1990 to present ❤️
June 26, 2020
Unprompted review
Reply from CHI Institute
Hi Mindy,
Thank you so much for the review and the continued support throughout the years! We appreciate you immensely :)
-The CHI Team
love love it
love love it I keep on using it to get ready of my pain on lower / upper back
June 22, 2020
Unprompted review
Reply from CHI Institute
David,
Thank you for the review! That is amazing to hear you are using the tool for your back! We love it too!
- The CHI Team
Very pleased with my Infratonic 9 and service provided.
I have been using an Infratonic device since I was diagnosed with breast cancer 25 years ago. While using the device I experienced reduction, in pain, stress and increased range of motion , after a Mastecomy. In 2008, I upgraded to a newer model for overall health benefits and relaxation. I had a good experience with that model as well. In 2020 I once again upgraded to the Inratonic 9. The trade in experience and customer service was wonderful. I was treated like a valued user of Chi Products. Service was efficient and timely with follow-up to make sure I was satisfied. I am pleased with the Infratonic 9 and enjoy the convenience of the portability of the new device and long batter life. ---Carol Podpora
June 20, 2020
Unprompted review
Reply from CHI Institute
Carol,
Oh my, your story is amazing! It is wonderful to hear that you had relief during that scary time in your life! We appreciate your continued support throughout the years and will always be here to help you!
-The CHI Team
Buying a new battery
I called and discussed the issue I was having with charging my Infarsonic 9 and was told I needed a new battery. The person I spoke with was friendly and helpful and It was easy and it came quickly by mail. I was able to get instructions on line on how to change it out and I am a happy costumer.
June 19, 2020
Unprompted review
Reply from CHI Institute
DK Weamer,
Thank you for the review! We are here to help you get your tool up and running!
- The CHI Team
Both my husband and I have been…
Both my husband and I have been delighted with the Chi Infratonic 9. Using it has truly made a difference in all of our chronic areas...shoulders, hips, and necks. We shared it with an acupuncturist and energy healer, and she was duly impressed as well. Thank you for making a quality product.
June 12, 2020
Unprompted review
Reply from CHI Institute
Carol,
Thank you for the amazing review! That is wonderful to hear that you and your husband get such relief! We are happy you enjoy it.
- The CHI Team
Prompt refurbishment and return.
June 9, 2020
Unprompted review
Reply from CHI Institute
Barbara,
Thank you for the review! We are glad to hear you got your Infratonic back in your hands!
- The CHI Team
Loved their team member we talked to…
Loved their team member we talked to when something went wrong! All questions were answered nicely!
June 9, 2020
Unprompted review
Reply from CHI Institute
Courtney,
We love to hear that you enjoyed your experience with us! Thank you very much for the review! If you ever have questions, give us a call and we are here to help!
- The CHI Team
Chi institute technical service is very…
Chi institute technical service is very knowledgeable and helpful. they quickly diagnosis the problem and returned the equipment withinn 2 days.
May 26, 2020
Unprompted review
Reply from CHI Institute
Kenneth,
Thank you for the review! We are glad we fixed your device quick and got it back safely to you!
- The CHI Team
This product was great
This product was great, to say the least! I had fallen and had several sore areas. This product has gradually helped loosen my muscles and even helped when my knees were sore. My husband had a migraine over one of his eyes, and thought he would try it for this, and it worked. We are so impressed with this, we would not return it for anything. We have recommended this to several friends for their problems, and I am sure they are going to order it. Thanks for making a truly wonderful product!
Sincerely,
The Wallace Family
May 19, 2020
Unprompted review
Reply from CHI Institute
The Wallace Family,
That is so wonderful to hear that you and your husband are getting great use! I love to use the Infratonic for my migraines (weirdly enough, they are always right behind my left eye). Thank you for the wonderful review.
-The CHI Team
Reply from CHI Institute
PRS,
Thank you for the review! We love that you love your machine!
-The CHI Team
Thank you for the rapid response and…
Thank you for the rapid response and thorough refurbishing my Infratonic!
May 11, 2020
Unprompted review
Reply from CHI Institute
Robban,
Thank you for the review! We are so happy that we could get the older unit repaired and back into your hands!
- The CHI Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.