Chic Lucky Reviews 222

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 218 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products, noting that items often did not match online descriptions or images, and were made with cheap materials. Issues with orders were also frequently mentioned, including items not arriving, incorrect products being sent, or significant delays in delivery. A common point of frustration was the refund process, with many reporting difficulties in obtaining refunds or receiving no response to their requests. However, some people were satisfied with their purchases, finding certain products to be of good quality and as described. A few customers also had positive experiences with delivery, noting that some items arrived quickly and in good condition.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express disappointment with... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers express disappointment, citing cheap... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers express significant dissatisfaction, citing... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise fast delivery, with... See more

Refund

Clients share negative opinions on refund experiences. Many reviewers report significant difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment. Nice enough, but not sufficient for me to repeat order

Rated 3 out of 5 stars

Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a ful... See more

Rated 4 out of 5 stars

I ordered some fleece type tights leggings that look like real skin under tights.. it took weeks for them to come, when the arrived they were very small, I complained to customer services who quickly... See more

Rated 4 out of 5 stars

Ordered the heart shaped friendship ornament. Sadly it did not suit my needs but customer services were super helpful and arranged a prompt refund. Very impressed with how they dealt with the issue.

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

222 reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Love the fleece tights

Love the fleece tights - they are comfortable, well made and very warm. The packaging was okay and they arrived in perfect condition. It would have been better to have had delivery updates, but other than that - love them and will be ordering more.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality tights

Poor quality item, bobbles after the first wear and appear yellow in pictures - I look like Ive got the legs of Marge Simpson. No tracking information and took weeks to arrive. Would not recommend at all AVOID!!

January 6, 2026
Unprompted review
Chic Lucky logo

Reply from Chic Lucky

Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@chic-lucky.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.

Rated 5 out of 5 stars

I bought the nail pens

I bought the nail pens. My daughter loves them! quick delivery, no communication telling me it was shipped or on route ect but they were here before Christmas and thats all i wanted!

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt problem solving

Initially I had problems with my purchase but the customer service sorted this promptly and plenty of sellotape and paper was saved on these brilliant bags Christmas wrapping was so much easier

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Winter nights stay warm in these winter tights

These are the perfect winter accessorise you can still show off your legs(not) because of the magic of these fur lined tights is the fur gives the illusion of skin when they’re worn, I wore them with a skirt and have to say I was a lot warmer than wearing jeans or jeans I would highly recommend them Im definitely putting in another order

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Jumping cubes

Hi all,
I bought a Christmas box with box's inside which pop into cubes and fly out!
Ha ha ha I've received my package and erected the main box and took the Elasticated band off expecting the boxes to jump out of my hand ha ha ha but nothing happened!
So I'm looking for a full refund!

December 16, 2025
Unprompted review
Chic Lucky logo

Reply from Chic Lucky

Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@chic-lucky.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.

Rated 1 out of 5 stars

SCAMMER

SCAMMER
STAY AWAY

placed an order with these through a Facebook add. The item never arrived I emailed which they respond to with a load of rubbish and send the emails in a format which screws your mail thread up which makes it impossible to see there reply’s. Save your money I have reported this as fraud to my card company and they are refunding me. Edit Since the bad review they have contacted me again through mail and offered a partial refund I declined this as I paid for a item they did not send and they have now agreed to a full refund which I still haven’t received. I will update the review if anything changes.

December 10, 2025
Unprompted review
Chic Lucky logo

Reply from Chic Lucky

Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@chic-lucky.com). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.

Rated 4 out of 5 stars

The tights are warm- they don’t look…

The tights are warm- they don’t look like the picture though! The waist band is not black or shaped into a point but straight around. Delivery was a while. With no communication. The product is wearable but I wouldn’t get them again as I feel they keep sliding Down due to the straight around waist band- I’m a uk 6-8 and S was correct size for me. They sit away from the ankle also so a sock is required but I wear dms so not an issue.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! I was worried as you hear so many stories about these scam sites but the customer service was quick and easy. Refund was sorted very quickly.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

I love these

I love these, look like tights but are thicker and fleece lined so nice and warm. Fit really well and comfortable

December 12, 2025
Unprompted review
Rated 2 out of 5 stars

I wore these twice and the outer layer…

I wore these twice and the outer layer ripped.

December 12, 2025
Unprompted review
Chic Lucky logo

Reply from Chic Lucky

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 1 out of 5 stars

Do not buy anything from this site

Do not buy anything from this site, its a scam site, no product sent, tried to track and no such tracking number on any delivery sites, tried to email and was told they had been delivered, checked on their tracking site and it was in chinese, and it wouldnt show me proof of delivery, emailed again and got no where, scam site

December 11, 2025
Unprompted review
Chic Lucky logo

Reply from Chic Lucky

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

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