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1.9
37 reviews
Replied to 50% of negative reviews
Typically replies within 48 hours
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If I could I would give 0 stars.
Shit quality, expensive dress for a wedding. Materials are cheap and you can look straight trough it.
The flower broke of while putting it back on. Wrote to customer service.
They advised me to buy glue and fix the flower myself.... how dare they!!!
After that they only offered 10% cash back or I have to pay for all the sending costs back to china.
DROP SHIPPER DONT BUY DONT BUY
Scam ordered almost 2 months ago sent numerous emails and nothing
Reply from Chicgirl
Could you please tell us your order number ?Then we will check the details .
Thank you!
Scam do not purchase from this company!! If I could give 0 star I would. I ordered a dress and was sent something totally different including the color. I contacted customer service to get the correct dress. After several emails I was asked to send photos which I did only to here back that the only thing they could do was give me 10% refund as it would be too expensive to return the dress THEY sent me incorrectly. In other words, they would keep 90% of my payment for there mistake.
Reply from Chicgirl
Could you please tell us your order numer ？And the whole domain of the site where you bought the dress ? You are located in US ,but we are a Germany dress store and we do not ship to US !
Went to order a dress for my daughters wedding and my card was compromised and added to 6 peoples wallets! Don't order from them SCAM
I didn't see a way to reply to your message. I did not place a order as your site rejected 2 of my credit cards and both were compromised
Reply from Chicgirl
Hello,Could you please tell us your order number ?We did not receive any email or message about this.Besides,we found you are located in US,but we did not ship to US.
Could you please tell us your name,then we can check if you try to order on our site.We can guarantee we do not save any credit card information.
big scams do not order they provide you with wrong tracking numbers. it is a big scam I checked with my post office with the tracking number and it was totally to another person. they never respond to e mails. do not order at your own risk scammers. Gina
Reply from Chicgirl
Could you please tell us your order number ? We did not receive any emails about this.
Scam tracking Yikes! Never received items.Do not purchase.
Reply from Chicgirl
Could you please tell us your order number ? We checked with your name ,but can not find any order.
Both dresses I ordered barely look like how they are advertised on the website. I ordered a tight dress, they sent me a flowy dress that was way too big with a completely different make of dress. The quality is horrible. When I asked for money back they told me shipping back to them is expensive and I would lose out on money. Don’t buy from here!
Reply from Chicgirl
Please tell us your order numer,we will check the details for you.
Dress beautiful but poor workmanship quality. Zipper in back did not line up and top front rolled open to expose the lining. Requested refund as they have a 100% money back guarantee but they require I pay for postage to China to return. They offered a 20% discount to keep but alternations said $50-$75 to correct the problems and this was no where near the alternations cost. Avoid this company.
It was very good right up until I returned 2 items, my refund wasnt processed and my emails arent being responded to!
We got a great Promdress. The quality is excellent and the service was perfect and very friendly! Thank you so much!!!
I just received my dress this morning !
I cried when I saw my dress because I was very happy ! It was a big moment of emotion!
My dress is absolutely gorgeous, wonderful! She's perfectly well made !
Thanks a lot to the women who made it! My dress is PERFECT !
And also thank you so much for your replies of all my requests!
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