Cocoon Chicken Coops Reviews 67

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product, noting its sturdy construction and appealing design. Many found the assembly process straightforward, resulting in a well-crafted coop. The delivery service is frequently highlighted for its speed and efficiency, with products often arriving on time and well-packaged. People also appreciate the excellent customer service provided. However, some customers experienced issues with the quality of the wood, describing it as thinner than expected or prone to damage and rot over time. There were also occasional reports of damaged packaging upon delivery, missing or broken parts, and discrepancies between the advertised capacity and the actual space for chickens. A few individuals also found the latches stiff or the product not matching the online description.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers found the coops easy to build and... See more

Quality

People report ambiguous experiences with quality. While some reviewers praise the quality, describing coops... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick delivery and... See more

Based on these reviews

Rated 5 out of 5 stars

All good here. Easy to order and arrived in 2 days. Well packaged, no damaged parts and looks great. Instructions are simple enough to follow and the finished result is a well crafted sturdy coop. O... See more

Company replied

Rated 5 out of 5 stars

Really fast service and the product was exactly as advised. The package was unfortunately quite badly damaged on delivery, but the coop itself was well packaged and only had a few marks/indents. We've... See more

Company replied

Rated 5 out of 5 stars

Arrived as promised next day.we have assembled it and found all components in box also it was easyto put together. one of the bolt fixings on the side opening was missing/broken.otherwise we are extre... See more

Company replied

Rated 5 out of 5 stars

So far so good, quick and efficient delivery and communication. Easy to build and instructions were fairly clear. The wood is slightly thinner than I’d expected so we shall have to see how it winter... See more


Company details

  1. Pet Supply Store

Written by the company

At Chicken Coops and Houses, we provide high-quality, expertly crafted chicken coops, runs, and accessories to keep your hens safe, comfortable, and happy. With a focus on durability and ease of use, our products are designed to withstand the UK weather while offering superior protection from predators. Whether you’re a first-time owner or an experienced poultry keeper, we have the perfect solution for your flock. Enjoy FREE Next Day Delivery across mainland UK and shop with confidence for reliable, long-lasting chicken housing!


Contact info

4.1

Great

TrustScore 4 out of 5

67 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Easy to build and does a job for us…

Easy to build and does a job for us after we have moved house. One thing to bear in mind is that it’s smaller than it looks in the photos so check dimensions. It also says suitable for up to 5 chickens but I wouldn’t put more than 3 in it.
In terms delivery, that was great and building was fairly straightforward.
Overall not a bad hen house if you only want to keep 2 or 3 hens.

April 7, 2026
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Reply from Cocoon Chicken Coops

Thank you for your honest and balanced review—we really appreciate you taking the time to share your experience.

We’re glad to hear the delivery went smoothly and that you found the build straightforward. That’s exactly what we aim for, especially for customers setting things up after a move.

You make a very fair point regarding the size. While the house is designed to accommodate up to 5 chickens, we always recommend considering factors such as breed size and giving your hens as much space as possible for their comfort—so your suggestion of 2–3 hens is a sensible guideline for many keepers.

We’ll also take your feedback on board regarding how the size is presented in the photos, as it’s important customers can make the most informed decision before purchasing.

Thanks again for your feedback, it’s genuinely helpful both for us and for other customers considering the product.

Rated 5 out of 5 stars

Hen house

The company were easy to get in touch with on the phone when i had questions Very helpful and informative but not pushy.
Quality of the coup is lovely.
My hens are happy.

April 7, 2026
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Reply from Cocoon Chicken Coops

Thank you for your kind review—we really appreciate it.

We’re so pleased to hear that you found our team helpful and easy to reach. We always aim to give clear, honest advice without any pressure, so it’s great to know that came across.

It’s also lovely to hear you’re happy with the quality of the coop—and most importantly, that your hens are happy too!

Thanks again for taking the time to share your experience 🐔

Rated 5 out of 5 stars

Great customer service call to confirm…

Great customer service call to confirm address error made by myself quick delivery great quality on materials and easy to assemble looks great after a coat of paint just need the girls to arrive to make it a home 😆

February 27, 2026
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Reply from Cocoon Chicken Coops

Thank you very much for your kind review. We’re really pleased to hear that our team was able to help resolve the address issue quickly and that your order arrived safely. It’s great to know you’re happy with the quality of the materials and found the coop easy to assemble.
We’re sure it will look fantastic once the “girls” arrive and settle into their new home! 😄

If you ever need any advice, accessories or assistance in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Fast efficient service

January 7, 2026
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Reply from Cocoon Chicken Coops

Thanks so much for your kind words! We’re delighted you had a great experience with our fast and efficient service.

Rated 5 out of 5 stars

Great service, love the Coop and run

Easy process to buy, delivery went smoothly, easy to put together the Chicken coop and run. Chicken's are happy, and I am very happy with the service from this company. Will use again

November 11, 2025
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Reply from Cocoon Chicken Coops

Thank you so much for your lovely review! We’re delighted to hear that the buying process was easy, delivery went smoothly and that the coop and run were simple to put together. It’s great to know your chickens are happy, that’s what it’s all about! We really appreciate your kind words and look forward to serving you again in the future.

Rated 1 out of 5 stars

DO NOT BUY!!

DO NOT BUY!!! Brought a chicken coop from this company and paid extra money to have the wood treated so it was weather proof. I brought this in April and it lasted 7 months until the weather started getting wet and inside the lid to the main coop is covered in mould. The wood itself is extremely cheap and thin, there is no way it has been treated as areas of it is starting to rot from the rain. Extremely expensive for a coop that has not even lasted a year - now having to fork out more money to buy another coop for the hens to keep them safe from any respiratory illnesses from mould.

November 12, 2025
Unprompted review
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Reply from Cocoon Chicken Coops

Hi Charlie,
We’re very sorry to hear about your experience, but we believe there’s been a mix-up, this purchase was not made from our company. We don’t have any record of your order and the product you described doesn’t match our range or materials. It’s possible you may have purchased from another seller with a similar name.

We’d be happy to help clarify this, please feel free to reach out to us directly with your order details so we can confirm.

Kind regards,
Chicken Coops and Houses

Rated 1 out of 5 stars

It came with some pannels with no…

It came with some pannels with no wholes and some with them on wrong side it has lots of holes and I get ventilation but it already comes with ventilation holes instructions are so confusing and hard to tell what goes were and looks way better and bigger in photos

October 22, 2025
Unprompted review
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Reply from Cocoon Chicken Coops

We’re really sorry to hear about your experience and thank you for taking the time to share this with us. The panels should all line up correctly. We’d be happy to help put this right for you. If you could please contact us with your order number, we can arrange replacement panels or a suitable solution. Thank you again for your feedback.

Rated 5 out of 5 stars

Pleasantly surprised how easy it was to…

Pleasantly surprised how easy it was to put together. Feels solid and with the rain cover, it looks cosy for the rabbits. Very happy with it.

September 26, 2025
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Reply from Cocoon Chicken Coops

That’s lovely to hear! I’m so glad the assembly was straightforward and that it feels sturdy. The rain cover really does make it extra cosy for the rabbits, doesn’t it? 😊 Thanks for your feedback!

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery
Easy to assemble

August 28, 2025
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Reply from Cocoon Chicken Coops

Thank you so much for your kind feedback! We're delighted to hear that your order arrived promptly and that assembly was easy. We truly appreciate your support and look forward to serving you again soon!

Rated 2 out of 5 stars

Scuffs on the wood

Given the price of the coop, on delivery the wood was split in multiple areas and there was several scratches on the wood- I was given a replacement for the broken roof of the egg box but not the scratched and scuffed areas of the main roof.
The coop itself is lovely it's ashame about the scratches and scuffs.

August 27, 2025
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Reply from Cocoon Chicken Coops

Thank you for sharing your feedback with us. We’re very sorry to hear that the coop arrived with splits and scratches, as we always want our products to reach you in perfect condition.
We truly appreciate your kind words about the coop itself, and I’ll make sure your comments are passed along to our team so we can look into this further and improve our quality control.

Thank you again for your honest feedback and for giving us the chance to make things right.

Rated 4 out of 5 stars

ECO 8ft Raised Chicken Coop With Run

Overall good service, coop was delivered within the estimated time, assembly is quick within a couple of hours, it would make it more helpful if the pieces were labelled with the letters the same way the screws are labelled, one thing I found tricky to fit together was the nesting box I found it easier to attach the sides first followed by the floor and then add the side panel after but other than that very easy. Wood is slightly thin so I will be adding extra bedding for winter and there are some small gaps around the frame but these can be easily filled in with felt for extra warmth. It’s advertised for 4-6 medium birds but I think 4 would be the max in this coop

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, quick and efficient delivery and communication. Easy to build and instructions were fairly clear. The wood is slightly thinner than I’d expected so we shall have to see how it winters, we intend to put wood protect on it ourselves. Seems sturdy though and a decent size for a few chickens.

Only downside is the latches on the side, they’re very stiff and don’t really open/close very well so we will probably need to replace them.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great purchase

Delivered on time - some damage to packaging but checked inside and everything was there.
Coup arrived, very cute! Easy to build. We went for the treated wood so I’m hoping it will last a bit longer.

July 28, 2025
Rated 5 out of 5 stars

Thanks for the chicken run

Thanks for the chicken run . everything well packed easy to put together.we are in the process of putting the netting on ABIT fiddly but we will get there ok . very pleased with the run .

July 17, 2025
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Reply from Cocoon Chicken Coops

Thank you for your review. We’re glad it was easy to assemble and hope the netting goes on smoothly. Great to hear you’re happy with your run!

Rated 4 out of 5 stars

Cocoon Chicken Coop With Solid Roof - ECO 1500

I think the coop is very good and very sturdy but we are missing the piece of wood to open up the nest area. The coop is also very good quality and is very easy to clean.

May 30, 2025
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Reply from Cocoon Chicken Coops

Thank you for your lovely feedback. We’re so pleased you’re happy with the quality and sturdiness of your coop, and that it’s easy to keep clean. Sorry to hear a piece is missing for the nest area – if you get in touch with our customer service team, we’ll send it out to you straight away.

Rated 2 out of 5 stars

Good points but not fit for purpose

The service and delivery was excellent but considering my coop should fit 4-6 medium chickens and a few weeks in and I’m having to buy a larger coop as this one is cruel for the 4 chickens I think speaks volumes.

July 2, 2025
Unprompted review
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Reply from Cocoon Chicken Coops

Hi Michelle,
Thank you for your feedback — we’re really glad to hear you were happy with the service and delivery.

We’re sorry to hear you feel the coop hasn’t met your expectations in terms of space. Based on what our warehouse team shared, the roosting and sleeping area should be more than suitable for 4 medium-sized chickens. The run is designed as a secure space to help keep food away from rodents, protect chicks or injured birds, or provide temporary shelter — it’s not intended to be their full-time roaming area.

We do offer run extensions to give your flock more space, and we’d be happy to look into what we can offer to help. Please drop us an email at sales@chickencoopsandhouses.co.uk and we’ll do our best to find a solution for you.

Rated 5 out of 5 stars

Absolutely delighted with the chickens…

Absolutely delighted with the chickens coop and the chickens seem to agree!
Easy to order and put together. The raincover fits like a glove.
Customer service was excellent and delivery the next day.
All in all, A* experience.

July 7, 2025
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Reply from Cocoon Chicken Coops

Thank you so much for the wonderful review! We're thrilled you're happy with the coop and that your chickens are too.

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