Childsplay Clothing Reviews 

10,457
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 889 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times and the beautifully designed packaging that always makes items feel special and gift-ready for birthdays and special occasions. Consumers also truly appreciate the excellent product quality, the helpful staff assistance, and the incredibly easy, straightforward online ordering process. Though some reviewers were not happy with sizing inconsistencies, occasional difficulties with returns, or receiving incorrect items that did not match expectations. A few other people also felt that international deliveries occasionally took much longer than expected due to unexpected shipping delays and transit issues.

What people talk about most

Product

People report positive experiences with product quality, praising the excellent materials, authentic items,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very fast and prompt... See more

Quality

Consumers find quality to be positive, consistently praising the excellent condition of the items and the... See more

Order

Customers had positive experiences with order, highlighting the smooth ordering process, fast delivery times,... See more

Service

Customers consistently note positive experiences with service, highlighting prompt shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product came a day early, which is always a bonus, and was well packaged. The item also came gift wrapped in a lovely box and since this was an early birthday present for my daughter it was a very wel... See more

Company replied

Rated 5 out of 5 stars

Ordered some 2 Nike sets for my nephews, quality was good and price was fantastic. The size didn’t fit on one , so i returned this back and it got lost in transit. I contacted Childsplay the customer... See more

Company replied

Rated 5 out of 5 stars

This website sells versions of children’s clothing from high end designers that I’m unable to get in the US. I was able to purchase colors that I know are unique to the UK for my toddler and they were... See more

Company replied

Rated 5 out of 5 stars

This is my second time purchasing clothing for my son and I love the pricing, quality and consistency of the service provided. The clothing is always packaged so nicely and the shipping is lightening... See more

Company replied


Company details

  1. Children's Clothing Store
  2. Baby Store

Written by the company

Welcome to the most stylish children’s clothing retailer in the world. Since Childsplay Clothing first opened its London store in 1990, it has led the way in sourcing the most desirable and cutting-edge designer brands. Launching online in 2007, and now with over 200 designer brands, the website is internationally renowned. Stocking exclusive designers such as, GUCCI, Dolce & Gabbana, Fendi and Burberry, the Childsplay Clothing buying team work tirelessly to stay ahead of the curve. Offering our customers the best selection of Children’s wear on the planet! Newborn - 16 Years.

About Childsplay Clothing

Written by the company

Our Guarantee

The World's Favourite Online Kids Designer Store

The World's Favourite Online Kids Designer Store
WE DELIVER WORLDWIDE With our world renowed logistic partners we strive to offer the finest delivery services available to all regions around the world including: Europe (Spain, France, Italy, Germany, Holland) Middle East (United Arab Emirates, Qatar, Dubai, Kuwait, Saudi Arabia, Azerbaijan) Asia (Japan, China, India, Korea) African Nations (South Africa, Egypt, Algeria) North America (USA, Canada) South America (Brazil, Argentina, Uruguay) Australian Nations (Australia, New Zealand) Russian Federation (Russia, Ukraine, Lithuania)

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.6

All reviews

(10,457)

872 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m so happy with the service and the…

I’m so happy with the service and the delivery was very fast. I have also found the best discount for my daughter’s dress!

July 1, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your wonderful review Elisabetta! We're delighted to hear you were so happy with our service and speedy delivery. It's also fantastic to know you found a great discount on your daughter's dress!

We really appreciate your support and hope to welcome you back again soon.

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Always fantastic clothes/shoes and fast…

Always fantastic clothes/shoes and fast delivery

June 26, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your lovely review Lisa! We're delighted to hear you're always happy with our clothing, shoes and fast delivery.

Your continued support means so much to us, and we look forward to welcoming you back again soon!

Best wishes
The Childsplay Clothing team

Rated 1 out of 5 stars

Sent the wrong sizes and initially refused to refund items - Poor service argumentative

Brought items through Rackhams and they sent me men's sizes instead of Boys. It was a nightmare to return them. They tried to argue that XL men's meant 14-16 boys even though the label said mens. It was huge and down to my son's knees. Just a hassle, photos and several emails. No apology for sending me the wrong stuff no offer to send the correct items. Poor service - trying to get out of refund by arguing.
...As of reply. Pics were submitted as usual but despite these my claim was initially rejected with childsplay insisting that the right sizes were sent it took a further 4 emails and re uploading images to get anywhere. As if they were trying to find any reason not send return label. When it's a hassle to return items it just puts you off placing an order.
You don't even get an apology for them sending the wrong items and wasting your time. Let alone the offer of an exchange.
Customer service sure has changed.

June 30, 2026
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Reply from Childsplay Clothing

Thank you so much for taking the time to leave your feedback Brooke. We're so sorry to hear that the sizing wasn't right for your recent order and that you were left feeling disappointed by your experience.

We can see your query was raised with Rackhams and then escalated to our team so we could carefully review the sizing against The North Face's official size guide. As this was the first sizing query we'd received for this particular product, we requested a few images to ensure everything had been dispatched correctly before investigating further. A free returns label was provided, and we're pleased to confirm that your refund has now been processed.

We're also sorry to hear you were disappointed with the communication you received. Whilst we weren't directly involved in the correspondence prior to the escalation from Rackhams, we completely appreciate the feedback and are sorry your experience fell short of expectations.

If there's ever anything more we can help with, please don't hesitate to get in touch with our Customer Care team directly at care@childsplayclothing.com. We'd be more than happy to assist.

Best wishes,
The Childsplay Clothing Team

Rated 1 out of 5 stars

Didnt receive the order

Didnt receive the order because they put wrong phone number

June 29, 2026
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Reply from Childsplay Clothing

Thank you so much for taking the time to leave your feedback Noura, and we're so sorry to hear that your order hasn't yet been received.

We completely understand how frustrating this must be, and we'd like to reassure you that our Customer Care team will be in touch with you directly to get this resolved as quickly as possible.

Just to clarify, once an order has been placed we're unable to amend the contact details associated with it, so the telephone number linked to the order will be the one provided through your Apple Pay account.

We're so sorry again for the inconvenience this delay has caused, and we'll do everything we can to resolve this for you as quickly as possible.

Best wishes
The Childsplay Clothing Team

Rated 5 out of 5 stars

Prompt and efficient service in…

Prompt and efficient service in supplying an item in a very short time frame and sending it to the specified address. The item was well packed in an attractive box which was ideal for a birthday present. Thanks.

June 24, 2026
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Reply from Childsplay Clothing

Thank you so much for your wonderful feedback Ben! We're delighted to hear we were able to help with your order within such a short timeframe and that it arrived safely at the requested address.

It's lovely to know you were pleased with our packaging too, especially as it was for a special birthday gift.

We hope the recipient absolutely loved it, and we really appreciate your support!

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Easy to order

Easy to order. Came in a few days. Christmas gift for putting away for my granddaughter. She is going to love it.

June 22, 2026
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Reply from Childsplay Clothing

Thank you so much for your lovely review Louise! We're delighted to hear your order was easy to place and arrived quickly.

We hope your granddaughter absolutely loves her Christmas gift, we're sure it will be a very special surprise!

Thank you for choosing us, and we hope to welcome you back again soon.

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

spoke the person who was in the shop a…

spoke the person who was in the shop a few times and he was very helpful- just what you need when the postman blunders

June 23, 2026
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Reply from Childsplay Clothing

Thank you so much for your lovely feedback Barbara! We're so pleased to hear that Laurie was able to help and provide the support you needed.

We completely understand that delivery issues can be frustrating, so it's wonderful to know we could assist and make things a little easier.

We really appreciate your kind words and hope to welcome you back again soon!

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Great price

Great price! Well presented and packaged. Speedy delivery. Great overall!

June 26, 2026
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Reply from Childsplay Clothing

Thank you so much for your lovely feedback Kerry! We're delighted to hear you were happy with our prices, presentation and packaging, as well as the speedy delivery.

We really appreciate your support and hope to welcome you back again soon!

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

I’ve ordered from this website a few…

I’ve ordered from this website a few times now and they never disappoint. Amazing products, great packaging and fast delivery. Thank you!

June 26, 2026
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Reply from Childsplay Clothing

Thank you so much for your continued support Taz! We're absolutely delighted to hear we've never disappointed and that you've been happy with our products, packaging and fast delivery every time.

Your kind words mean so much to us, and we can't wait to welcome you back again soon.

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Loved the packaging everything fit well…

Loved the packaging everything fit well looks just like the picture

June 26, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your lovely review Victoria! We're so pleased to hear you loved our packaging and that everything fit perfectly and looked just as expected.

We really appreciate your support and hope to welcome you back again soon!

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your wonderful feedback! We're so pleased to hear everything met your expectations.

Your support means a lot to us, and we can't wait to welcome you back again soon.

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Fast and efficient with good price

Fast and efficient with good price. Their own branded packaging was superb.

I did not like their choice of delivery company but that’s because of local issues so check that

June 23, 2026
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Reply from Childsplay Clothing

Thank you so much for your lovely review Gerard! We're delighted to hear you found our service fast and efficient, enjoyed our prices, and loved our signature packaging.

We really appreciate your feedback regarding the delivery company too. Whilst we're sorry your local experience wasn't ideal, we're grateful you took the time to share your thoughts. Please do get in touch with our Customer Care team before placing your next order, and we'd be more than happy to see if we can arrange an alternative delivery option for you.

We hope to welcome you back again soon!

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, excellent customer service

June 23, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your lovely feedback Carol! We're delighted to hear your order arrived quickly and that you had an excellent experience with our customer service team.

We truly appreciate your support and hope to see you shopping with us again soon.

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

I love the items they sell for babies…

I love the items they sell for babies and children! The customer service is phenomenal, too!

June 18, 2026
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Reply from Childsplay Clothing

Thank you so much for your lovely feedback JoLee! We're absolutely delighted to hear that you love our baby and children's collections, and it's wonderful to know our customer service made such a positive impression too.

Your kind words truly mean so much to us, and we hope to welcome you back again soon.

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Great service

Great service, great items

June 18, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your lovely feedback Helen! We're so pleased to hear you were happy with both our service and your items.

We really appreciate your support and hope to see you shopping with us again soon.

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

My favourite go to designer branded…

My favourite go to designer branded website. For all 3 of my children. For over a decade now.
They’re packing is elegantly beautiful.

June 17, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your continued support over the years Fatima! It truly means the world to us to have been your go-to for all three of your children for over a decade.

We're absolutely delighted to hear you love our packaging too, we always want every order to feel extra special.

We really appreciate your lovely feedback and look forward to being part of your family's journey for many more years to come.

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Great service and communication

Great service and communication. My item came in a lovely boutique like box.
Clothing purchased was value for money and arrived well package.

June 8, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your lovely feedback Mrs Smith! We're delighted to hear you were happy with our service and communication, and that your order arrived in such a lovely boutique-style box.

It’s also great to know you felt the clothing was good value for money and well packaged. We really appreciate your support and hope to see you again soon!

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Liked my purchase and the delivered…

Liked my purchase and the delivered timely

June 19, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your lovely feedback Erin! We're delighted to hear that you were happy with your purchase and that it arrived in a timely manner.

We truly appreciate your support and hope to see you again soon!

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Great price

Great price , great service and packaging was a nice touch

June 18, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your lovely feedback! We're delighted to hear you were happy with the price and service, and we're especially pleased that the packaging stood out too.

We love adding those extra little touches, so it's wonderful to know they were appreciated.

We truly appreciate your support and hope to see you again soon!

Best wishes
The Childsplay Clothing team

Rated 5 out of 5 stars

Excellent service arrived in a…

Excellent service arrived in a beautiful presentation box

June 17, 2026
Childsplay Clothing logo

Reply from Childsplay Clothing

Thank you so much for your lovely feedback Clare! We’re delighted to hear you were pleased with the service and that your order arrived in a beautiful presentation box.

We really appreciate your support and hope you enjoy your purchase!

Best wishes
The Childsplay Clothing team

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