Managed to rent movies and pay easy enough but tried everything and still failed to download any of them. Which rather defeated the object of buying them, which was to watch offline when travelling wi... See more
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I’m confused as it says “latest releases from cinema to be able to purchase via the app, rather than going to the cinema, which isn’t always feasible for my self, so when I stumbled across this app, I... See more
Company replied
I rely on subtitles to understand what people are saying in films and TV shows. It was surprising to discover that Chili does not provide subtitles for popular films like Home Alone and John Wick.... See more
Company replied
Like many others I've tried, and failed, to watch a movie on Chili, tried everything from iOS streaming to Android streaming to actual app on Phillips 4k TV but nothing worked . I can play the traile... See more
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Company details
Written by the company
With CHILI you have thousands of titles to choose: from the latest cinema releases to great cult classics, in streaming without subscription. You only pay for what you want to watch! Download your films or watch them in streaming from any device, whenever you want, also without internet connection! CHILI is available on Smart TV, PC, Tablet and Smartphone and you can associate up to 5 different devices to your profile and use them simultaneously.
Contact info
Via Ambrogio Figino n. 16, 20156, Milano, Italy
- chili.com
1.6
Bad
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Really poor sound quality.
I like the Chili site very much and there is a good selection of left field and world cinema films to choose from.
However, I am disappointed by the poor sound quality. In quiet sections of any film there is a buzz that gets louder and louder until the dialogue or action restarts. It sounds exactly like the soundtracks on illegally copied VHS cassettes in days gone by. I've tried varying my sound settings and I've tried using different devices. The problem is the same in all cases.
Can you please address this issue on what otherwise is a great service?
May 23, 2020
Unprompted review
Reply from CHILI
Hi,
thank you for evaluating our app.
In order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model of the device used to watch the movie. Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website? Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
Best regards
Samuele
CHILI Customer Service
403 Forbidden
I rented a film. As I wanted to log in on different device to watch the film, I tried to log in again, but it appeared I forgot the password. So tried to change password, after clicking to confirm nothing happened and afterall I was banned from the site.
Now even when accessing main webpage I receive information: "Forbidden
You don't have permission to access / on this server."
Accessing site via different IP (VPN) is sucessfull, but it is not the solution to watch films.
May 17, 2020
Unprompted review
Reply from CHILI
Hi,
yesterday we noticed that you have tried to log in several times using wrong data. For this reason it appeared this message.
We confirm that now you can recover your password:
- go to chili.com website
- click “Login or sign up”
- click “Forgotten your password?”.
You will receive an e-mail to set a new password. Then you can login to CHILI.
We remain at your complete disposal for any further enquiry.
Best regards
Samuele
CHILI Customer Service
I wish I could score it minus 5
I wish I could score it minus 5. This streaming service is a P*ss take! The service doesn’t accept debit cards. The service is slow and laggy. I’ve tried to rent a movie, bought the film and had a notice appear that I can’t watch this movie. I Received a voucher code but can’t redeem it for new released movies. Highlight recommend looking for a new site!
May 16, 2020
Unprompted review
Reply from CHILI
Hi,
we are very sorry for your experience with CHILI.
You can pay all products of our catalogue by debit card. You can also pay by Credit Card, Paypal, CHILI or Klarna balance. If you would like to link your debit/credit card to your CHILI account, the card has to be enabled for recurring payments. It can be for this reason you are not able to use your debit card with us. You can check with your bank if your card is enabled for recurring payments.
About the issue with the movie, unfortunately, we are unable to trace your account from this review.
Could you please send to us the e-mail used for the CHILI registration using the contact channels you preferred reported in the HELP section of the www.chili.com website referring to this review.
We are looking forward to hearing from you.
Samuele
CHILI customer service
Only signed up to this service because…
Only signed up to this service because Superdrug emailed me a voucher for a free film. None of the "special selection" films were anything I was interested in so, rather than using the free voucher, I actually PAID for the movie I wanted to see instead.
Tried to stream the movie from an iPad hooked up to my TV -- the browser refused to play so I had to download the app. Less than a minute into the movie, the screen (TV) froze but continued to play sound then the screen (TV) went blue. Had to restart both TV and iPad to fix the issue. Tried again and the same thing happened, I let it play for a few minutes this time (thinking it may fix the "lag" itself) but it didn't so, eventually, I just gave up and streamed the movies on Putlockers instead - full-screen (no black borders), HD & free!
Absolute waste of money, won't be wasting my time again.
May 16, 2020
Unprompted review
Reply from CHILI
Hi,
in order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the model of the iPad used to watch the movie. Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website? Unfortunately, we are unable to trace your account from this review but we really want to analyze the anomaly you have reported to us. For this reason we are looking forward to receiving these information.
About the promotion, we are very sorry you don't like the movies included.
The Superdrug discount code includes hundreds of titles and we hope you will find a movie to enjoy with us!
Samuele
CHILI Customer Service
Just signed up for this and I…
Just signed up for this and I absolutely love it! Got a voucher of £10 to spend and I watched Le Mans 66 on 4K and what an experience!!!!
Highly recommended!
May 15, 2020
Unprompted review
Reply from CHILI
Hi Anamaria,
we would like to thank you for your review. We are very glad to know that you had a good experience on CHILI!
Every day we do our best to make our customers happy and satisfied with our service!
We wait for you on CHILI.
Have a nice day!
Samuele
CHILI Customer Service
Stay clear of this service!!!
Rented Le Mans 66 on 4K and every 10 seconds the film freezes and buffers, nothing to do with my internet as I have speeds of over 100mbps, also switched the quality to SD but continues buffering every 10 seconds! Not best pleased whatsoever! Please stay clear of this sham of a service!
May 14, 2020
Unprompted review
Reply from CHILI
Hi Telf,
We are sorry that you are disappointed with our service and we'll do our best to improve and offer you a unique experience on CHILI.com.
Our Customer Service sent you an email this morning.
We await your reply to find a solution together.
We look forward to hearing from you.
Rita
CHILI Customer Service
Experience was good
Experience was good. Rented Knives Out in HD, process was easy on our smart TV and it applied 50% first time discount. Movie played well, picture looked good except for some small artifacts from the video compression I think which I saw on very dark parts of screen (e.g. in credits).
May 10, 2020
Unprompted review
Reply from CHILI
Hi Jamie,
we would like to thank you for your review. We are very glad to know that you had a good experience on CHILI! Every day we do our best to make our customers happy and satisfied with our service!
We didn’t find any account with the name indicated in this review. Could you please write to help@chili.com e-mail address referring to this review and indicating the name of content? So we can do a check.
We wait for you on CHILI. Have a nice day!
Best Regards,
Samuele
CHILI Customer Service
Watched our second movie last night
Watched our second movie last night. From clicking to pay for movie, to sitting back and enjoying it. Great film, great experience and really simple to operate
May 8, 2020
Unprompted review
Reply from CHILI
Hi Tom,
we would like to thank you for your review. We are very glad to know that you had a good experience on CHILI!
Every day we do our best to make our customers happy and satisfied with our service!
We wait for you on CHILI. Have a nice day!
Samuele
CHILI Customer Service
Bought a film from chili yesterday and…
Bought a film from chili yesterday and both my husband and I were very disappointed. Firstly the audio/sound quality were dreadful so we couldn't understand a word of "A star is born" and secondly we couldn't activate another language or subtitles.
May 2, 2020
Unprompted review
Reply from CHILI
Hi,
we are sorry for your experience. In order to verify with our technical department the issue, we need the e-mail used for the CHILI registration and the device used to watch the movie. Could you please send to us these information using the contact channels you preferred reported in the HELP section of the www.chili.com website? Unfortunately we can't identify your CHILI account with the name reported in this review.
At the moment the subtitles are available on a list of movies but we are working to release them on all catalogue.
You can verify if a movie has subtitles in the content details page.
Best regards,
Samuele
CHILI Customer Service
Special offers never work
They will supply you with "special offer" vouchers, click the link and takes you to a page of movies. Select a movie and what a surprise it's not on the offee they emailed you about however there is no way to identify what is. This has happened multiple times now!
April 29, 2020
Unprompted review
Reply from CHILI
Hi Hannah,
could you please send to us the communications you are referring to, to help@chili.com e-mail address, in order to do a check? All special offers reported in our newsletters are available for the customers who receive them. In the newsletters are also reported all specifications to use the promotions described.
We are looking forward to hearing from you.
Kind Regards,
Samuele
CHILI Customer Service
Received wrong film, compounded by unhelpful customer service.
Bought a film on 19 April, but was linked to an entirely different movie about avant-garde art, completely different genre and nothing I would want to see. Wrote to ask Chili customer service to send the right link or refund me (only talking couple of quid here, but principle counts). Several days later, I received an unapologetic response stating I didn't have an account with them. Luckily, I'd kept my receipt with the order reference, so I sent it on to them. Next response was that I had "watched" the wrong film and here is a (low-value) discount code to purchase a new movie instead. No acknowledgement of their initial error was made nor responsibility of any kind taken. I pursued this further, noting I had flicked through the wrong movie over the matter of a few minutes, to find out whether my own movie followed (sensible thing to do), and the customer service advisor responded by insisting I had watched 1hr+ of the avant-garde art movie (mind boggles!) and refused to address having provided the wrong movie in the first case. I am starting to wonder if they even have the movie I wanted to see. Chili is a cheap service and the old truism comes to mind: pay peanuts, get monkeys. I'll pay more for a better service in the future, if only to ensure that I receive the film I actually purchase! First negative review I've ever left on here - real shame.
EDIT: I spoke to a Giorgia about this - noticed in other reviews that other people have had the same issue with this somewhat hostile customer service advisor. Now, after several to and fro emails and having posted my review, I've finally received acknowledgement that they owe me a refund (will believe it when it goes through!), so persist if you're in this situation. Then avoid this company like the plague!
April 29, 2020
Unprompted review
Reply from CHILI
Hi Miss Knight,
we are very sorry for your experience with us.
We have communicated the issue with the movie to our technical department when you wrote to us the first time in order to do a check, even if we didn’t have your account. Thanks to your e-mail we founded an issue on the movie so we removed it from our catalogue immediately.
Considering you didn’t accept our coupon code as refund, as we have communicate via e-mail this morning, we asked to our administration department to proceed with a refund.
Kind regards,
Samuele
CHILI Customer Service
Posted a review on 17 April stating the…
Posted a review on 17 April stating the film wouldn’t play. This was the only way to actually prompt a response from them. When I eventually got an email from them, was told I had watched the film in it’s entirety and therefore the matter is resolved! I have NOT watched the film as the same error message appears when you click play. I have sent a photo to them showing the film is still available to watch until 9 May - which would not be the case if I had in fact watched it. Of course I have not heard from them since so have had to resort to posting on here. I do not recommend using Chili.
April 27, 2020
Unprompted review
Reply from CHILI
Hi,
we sent to you an e-mail with an update about the issue some hours ago.
In the meantime our tech deparment solved the anomaly and now you can watch the movie.
We are very sorry for the inconvenience.
Feel free to contact us for any other questions.
Kind regards,
Samuele
CHILI Customer Service
Films not playing.
I set up new account with Chili on 6th April through my smart TV (first time user of Chili) then purchased HD copy of 28 days later and got error code TIME_OUT_BEFORE_VIDEO_START (sound familiar anyone?!) and after multiple attempts getting same message I emailed next day and got an automated reply, we acknowledge your complaint blah blah blah, tried updating tv firmware, unplugging for few mins then plugging back in, sending a Facebook message with a video to prove I wasn't trying to make a fraudulent claim and TODAY!!! I got reply with a DISCOUNT CODE for a free rental, so used that to rent the new Star wars film and then? SAME BLOODY ERROR CODE! So I demanded a refund and already have contacted uk citizens advice and quite honestly, don't anyone use this app, it's worse than bloody useless as is their customer service.
April 20, 2020
Unprompted review
Reply from CHILI
Hi,
this message can be showed when there is a temporary anomaly with the streaming content.
We are very sorry you had this problem two times. For this reason we asked to our tech department to analyze that.
About your refund request, we asked to our administration department to do that.
Regards,
CHILI Customer Service
Paid for download
Paid for download, movie doesn't play as it shows an error. Contacted customer service via email with screenshot attached, no response at all. Movie rental expired, movie not watched , taken money and ignored !(((( not phone number to contact them(((
April 15, 2020
Unprompted review
Reply from CHILI
Hello,
we are very sorry for what happened. We didn’t find any request with the name indicated in this review. Could you please write to help@chili.com e-mail address referring to this review? So we can identify you and verify your request.
We look forward to hearing from you.
CHILI customer service
Very pleased
Just signed up for Chili so the kids can watch some great films,very easy and fast great selection of movies at a reasonable price good quality
April 14, 2020
Unprompted review
Reply from CHILI
Hi,
we are glad to know that you had a good experience with CHILI! We always try our best to make our customers happy and satisfied with the service we offer.
We would like to thank you very much for your review.
Have a nice day!
CHILI Customer Service
Not happy paid to watch 2 movies but…
Not happy paid to watch 2 movies but now I'm forbidden from the site on all devices I tried to contact them not had a reply yet one film I've started watching but not finished so I won't get to finish it the problem is on their side because I've tried 3 different devices now . It keeps saying I'm forbidden from the server 403
April 10, 2020
Unprompted review
Reply from CHILI
Hi,
we apologize for the issue on the movie streaming. We received your request of assistence. We have carried out a check on the data left in this review and we inform you that we have provided a reply on Friday, to the e-mail that you sent to us.
We are looking forward to hearing from you.
CHILI Customer Service
They took my money and I never received…
They took my money and I never received a thing. SCAM
April 6, 2020
Unprompted review
Reply from CHILI
Hi,
we didn’t find a customer with your data in our system and we don’t understand what you are referring to. Could you please explain better the issue and write to us the e-mail used for the CHILI registration to the help@chili.com e-mail address? So we can do a check and help you to solve the problem.
We are looking forward to hearing from you.
CHILI Customer Service
Hello u have charged me 2 times for a…an
Hello u have charged me 2 times for a film o rented off 4:99 I am very annoyed csuse it didn’t work the first time so I had to put it in again. After u already took the momey
April 3, 2020
Unprompted review
Reply from CHILI
Hi,
we are very sorry for what happened. We would like to check the issue described but unfortunately we are unable to identify your account from the data reported in this review. Could you please send to help@chili.com the e-mail address used for CHILI registration referring to this review? We will check immediately.
We are looking forward to hearing from you.
CHILI Customer Service
Tried to watch 2 films that kept…
Tried to watch 2 films that kept freezing, waste of my money ,if I could put 0 I would
SPOKE TO GIORGIA who was rude and unhelpful saying my account is cancelled so no refund
Absolutely disgraceful service and when people are in isolation disgusting
AVOID these scammers,I'm telling everyone I can BEWARE!!!!!!!!!!!!!!!!!
Dr M Dudley
April 2, 2020
Unprompted review
Reply from CHILI
Hi,
we are sorry for the movies issue. We would have liked to help you to solve it but on 31th March you asked us to deactivate you account.
So we deactivated it as you requested.
We did a refund for the two movies you didn’t watch (8,48£). You will find the refund directly on your credit card summary (3,48£) in the next days, depending on the credit card issuer rules. For Paypal it’s the same (5£).
We are very sorry for the situation and we will happy if you decide to sign up again to CHILI.
Best regards,
CHILI Customer Service
I thought this might provide an…
I thought this might provide an alternative to Sky. Wrong. I tried to watch Le Mans to test the service on Sunday night. It started ok then kept stopping and I had to restart about 6 or more times which became boring and tiresome, so I gave up. You get 48 hours to watch, so with a minute till expiry I tried to finish it tonight. Kept stopping and starting again and then stopped and because Id run over time.....it wouldnt let me finish it without paying. Rubbish experience. Its not broadband wither, Netflix plays fine. Dont bother with Chili.
March 31, 2020
Unprompted review
Reply from CHILI
Hi,
we are very sorry for the experience you have had. The anomaly you have encountered usually occurs when the Internet connection is not sufficient for the movie streaming at the moment you are watching.
To be able to carry out the punctual checks and understand if it is a treatment of a lowering of your Internet connection, could you please reply to our facebook message sent yesterday, indicating to us the brand and model of the device used for the streaming?
We’re looking forward to your kind reply.
CHILI Customer Service
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