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Rated 5 out of 5 stars

I Purchased a complete range of the Parisa 70 Double glass Hinged door Multidecks and few Parisa 70 Double glass sliding doors. Am So happy with the quality of the products, the best way the sales was... See more

Rated 5 out of 5 stars

Chill Frost has been exceptional in supporting our clients. We’ve been working with them for some time now, and they’ve consistently provided high-quality chiller units that meet our clients’ needs.

Rated 1 out of 5 stars

I have created the Trust pilot account just to advise people to never trust this company, because I don’t want to anyone getting ripped off like me . Check the other companies prices before... See more

Rated 4 out of 5 stars

Was really dealt with professionally. Thanoo has been great in going through with my order process. The guys who installed our Fridge Doors( Arneg Panama multideck upgraded to with Doors) were very ef... See more

Company details

  1. Commercial Refrigeration
  2. Construction Company

Information provided by various external sources

Supplier of Refrigeration & Air conditioning systems


Contact info

4.2

Great

TrustScore 4 out of 5

39 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Requested some cabinets online

Requested some cabinets online. Spoke their sales team. Sam helped me purchase the cabinets and was very helpful. Product came on time and I am very happy with their service.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Sam. From start to finish, everything was handled with professionalism, efficiency, and genuine care. Communication was clear and timely, and every detail was managed thoughtfully.

I highly recommend their services and I will definitely be returning in the future!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

A complete customer service oriented team

I Purchased a complete range of the Parisa 70 Double glass Hinged door Multidecks and few Parisa 70 Double glass sliding doors. Am So happy with the quality of the products, the best way the sales was coordinated and the professional team who handled the complete planning of the floor layout planning to fixing it in my outlets. Great Job guys... Will recommend strongly to anyone.

November 26, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish customer service empty promises…

Rubbish customer service empty promises they are full of lies. I will claim for a chargeback from my bank for fraud no point in chasing them i advise anyone else who had problems should do the same. They will close all their bank accounts and they will be registered on CIFAS register for fraud.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience with Chillfrost

Terrible experience with Chillfrost — the new freezer they sent was faulty from the start, and after 4–5 months of calls and emails, I’m still waiting for a replacement or refund. Overcharged, poor delivery, and zero after-sales service. Avoid this company.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Never recommend them at all

I have created the Trust pilot account just to advise people to never trust this company, because I don’t want to anyone getting ripped off like me .

Check the other companies prices before you buy anything from this company.
And be very careful about the warranty contract.
They will try to avoid give a warranty contract.
Then you never can claim anything.
Never recommend them at all.

—————

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

A Genuine review

Genuinely speaking , a well coordinated sales team who focus on customer service and satisfaction. Offering a great quality products in an affordable price. It was great dealing with Chillfrost Ltd , could get the delivery on time as committed . Really happy to refer anyone who comes in need for refrigeration solutions or shop fittings . Great team , friendly staffs . Highly recommended 👍

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good

Bought two chillers, good quality products ,very friendly and knowledgeable staff. They were very supportive throughout the process. Will definitely recommend.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Biggest Liars ever

Biggest Liars ever! They quote you a price, but then the price goes up at the very last minute! They say they beat the market, when they clearly dont! Rude Salespeople who has no respect for customer queries.

March 13, 2025
Unprompted review
Chillfrost logo

Reply from Chillfrost

Thank you for sharing your feedback, and we are truly sorry to hear about your experience.

At Chillfrost, we always aim to offer the best market price, and we are happy to beat any genuine quotation as long as the product specifications and quality match. Sometimes price differences occur when specifications vary between brands, models, or features, and we would never increase a price without a clear explanation.

We would really appreciate the opportunity to look into this properly.
Please feel free to share the quotation details with us, or contact our team directly on 0208 5000 555 so we can review it and assist you further.

We value all customers and are committed to improving your experience with us.

Rated 5 out of 5 stars

Very professional

Very professional, Thanoo was very helpful, From begining to now, everyone was very efficient. it's very difficult to bring the chillers into the shop but they did a great job . I was very impressed.

March 1, 2024
Unprompted review

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