Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
Company replied
Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
Company replied
Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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Regret buying these
Regret buying these. Really hard to open. When you have hot drinks in it the drinking hole is really small and just uncomfortable and you always end up getting steam or drips of fluid on your face from the smaller hole at the other side. Just spent a load of money on two cups - just not worth it.
March 9, 2026
Reply from Chilly's
Hi Nicola,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you’ve been disappointed with your cups.
We understand how frustrating it must be to find them difficult to open, and that the drinking experience hasn’t been comfortable, especially with hot drinks. That’s certainly not the experience we want for our customers.
We’d really appreciate the opportunity to look into this further and help find a solution for you. Our team will be reaching out to you directly to see how we can make this right.
Kindest regards,
Kristine
Bought as a gift and she loves it!
February 2, 2026
Reply from Chilly's
Hello there,
Thank you so much for your feedback!
We’re so glad to hear it made a great gift and that she loves it, that’s exactly what we hope for.
We really appreciate you choosing us! 🎁✨
All the best,
Julia
Great gift
Very happy with Navy Chilly's bottle, purchased as gift. Enjoyed the bonus of being able to customise it when you purchased online, and that retail price seems substantially cheaper (by at least €10) by ordering online rather than purchasing in store.
March 9, 2026
Reply from Chilly's
Hi Camilla,
Thank you for your lovely review! We’re so pleased to hear the Navy bottle made a great gift and that you enjoyed the option to personalise it.
It’s also great to know you found good value ordering online. We really appreciate you taking the time to share your experience.
Kind regards,
Lara
Beautiful and quality as always!
Beautiful and quality as always!
Plus they work ! Great at keeping hot !
March 5, 2026
Reply from Chilly's
Hello Sonia,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the quality and even more pleased that it’s doing exactly what it’s meant to by keeping your drinks perfectly hot.
We hope you enjoy using it every day! 😊
Many thanks,
Julia
Order not completed
Hello
I m very disppointeed I have only received thé cap but not the rubbers. Mynordzr was not completed.
Regards
March 9, 2026
Reply from Chilly's
Hi Aurore,
Thank you for your review, and I’m really sorry to hear that your order arrived incomplete. I completely understand how disappointing this must be.
This isn’t the experience we want for our customers, and we’d really like to get this sorted for you as quickly as possible. Our team will be reaching out to you directly to check what’s happened and arrange the missing item for you.
Kindest regards,
Kristine
Chillies gave excellent customer…
Chillies gave excellent customer service, goes to show you buy a quality product you get a quality service
March 23, 2026
Unprompted review
Reply from Chilly's
Hi Lynne,
Thank you so much for taking the time to leave such a kind review.
We’re really pleased to hear that you’ve had a great experience with our Customer Service Team, and that you feel supported alongside your purchase. Your feedback means a lot to us!
Thanks again for your support, and we hope you continue to enjoy your Chilly’s product.
All the best,
Lara
Clearer labelling in the basket would be helpful…
The ability to choose different combinations of colours is nice but once in the basket it doesn't say what colours you have chosen. As I changed my mind a couple of times I forgot what I put in the basket and ended up with the wrong combinations. I should have emptied the basket and started again but was short on time. If the basket showed that info it would be eaiser and quicker. Also I had noticed somewhere on the site that all bottles come with a bag but that wasn't the case which was a shame.
February 2, 2026
Reply from Chilly's
Hi Nads,
Thank you for taking the time to share your feedback. We really appreciate your comments, especially around the basket experience and product information.
We’re sorry to hear that the colour selections weren’t clearly displayed in your basket, and that this led to you receiving a combination you didn’t intend. We understand how frustrating that must have been. Your suggestion about clearer labelling is really helpful, and we’ll be sure to pass this on to our team.
We’re also sorry for any confusion regarding the bottle bag however this is only exclusive for our Original Chrome Bottles, and we understand how disappointing that must have been.
Our team will be reaching out to you directly so we can look into this further and see how we can help.
Kindest regards,
Kristine
Overall very happy with the coffee mugs!
Overall very happy with the coffee flask!
From the delivery time to the products, easy and ergonomic.
March 5, 2026
Reply from Chilly's
Hi Eva,
Thank you for leaving us such a great review!
We’re thrilled to hear that you’re enjoying your coffee cup and that everything, from delivery to the product itself, has been easy and convenient for you. It’s great to know you also find it ergonomic.
We really appreciate your support, and we hope you continue to enjoy using it.
Warm regards,
Lara
Easy order and really sustainable…
Easy order and really sustainable packaging that can be composted
Products fabulous as always
Very impressed thank you
March 9, 2026
Reply from Chilly's
Hi Henrietta,
Thank you so much for taking the time to leave such a lovely review.
We’re really glad to hear that your ordering experience was easy and that you appreciated the sustainable packaging. It’s great to know you’re enjoying the products as always, and we’re so pleased you’re impressed with everything.
We appreciate your support! It truly means a lot to us.
Kind regards,
Lara
Reply from Chilly's
Hi Luca,
Thank you so much for your kind words.
We’re really pleased to hear that you’ve had such a positive experience with us. We appreciate your feedback and hope you continue to enjoy your Chilly’s products!
Kind regards,
Lara
Reply from Chilly's
Thanks so much for your lovely feedback! We’re really glad to hear you’re enjoying the style and practicality of your bottle, that’s exactly what we aim for. Appreciate you taking the time to share this 💙
Reply from Chilly's
Hello Faith,
Thank you for your feedback!
We're so pleased to hear you're happy with your bottle and that your order arrived quickly.
We really appreciate your support!
Many thanks,
Julia
Reply from Chilly's
Hello Katrina,
Thank you for your feedback! We're so glad to hear the product was useful for you while on holiday, exactly what it's designed for.
We really appreciate your support!
Many thanks,
Julia
Reply from Chilly's
Hello Kay,
Thank you for your lovely feedback!
We're so glad to hear you're loving the insulated mug, it means a lot to us.
We truly appreciate your support!
Many thanks,
Julia
Reply from Chilly's
Hello Charlotte,
Thank you for your kind feedback!
We're really pleased to hear you were happy with the fast dispatch and delivery, and that you felt well informed throughout.
We truly appreciate your support!
Many thanks,
Julia
Great little coffee mug
Great little coffee mug, no leaks, smooth to hold.
Some nice colours to choose from
March 5, 2026
Reply from Chilly's
Hello Ms. Karlsson,
Thank you for your great feedback!
We're so glad you're enjoying the coffee mug and that it's leak-free and comfortable to hold.
It's lovely to hear you like the range of colours too, plenty to choose from!
Many thanks,
Julia
Reply from Chilly's
Hello Sarah,
Thank you for your lovely review! We're so glad to hear the cup made a great gift and is keeping drinks nice and hot with no spills. That’s exactly what we aim for.
We really appreciate your support!
Many thanks,
Julia
Where is my cup?
I ordered a cup for my partner as a gift for his paternity leave (he got three weeks). I ordered the day I left hospital and was out for delivery the next day !! But it never came, I raised numerous complaints however I was told firstly I was in the window of delivery even though I explained it had been “processing at the hub” for almost 6 days. I then waited a week like I was told to do and spoke to someone again I then was told an investigation was going to be made however it would take another 7 days. I then messaged again as my partners paternity leave had ended and the cup that would have made for a lovely new parent gift never came and still hasn’t come to this day … I’m frankly disappointed as I have a cup from chilly and love it! Shame really
March 5, 2026
Reply from Chilly's
Hi Ella,
Thank you for taking the time to share your experience. We’re so sorry to hear about the delay with your order, especially given the timing around such an important moment.
We completely understand how disappointing it must have been and this isn’t the experience we want for our customers, particularly when it comes to special occasions. We’d really like the opportunity to look into this properly and make things right.
Our team will be reaching out to you directly to check what’s happened and help resolve this as quickly as possible.
Kindest regards,
Kristine
Excellent service from Chilly’s
Excellent service from Chilly’s. I love my purchase. The art work on the coffee cup is really colourful and the texture makes the grip on the cup very user friendly and not slippy. Highly impressed
March 5, 2026
Reply from Chilly's
Hello Sue,
Thank you so much for your fantastic feedback!
We're thrilled to hear you love your purchase and that the colourful artwork and textured grip on the coffee cup made such a great impression.
We truly appreciate your support and hope you continue to enjoy using it!
Many thanks,
Julia
Great product
Great product, works very well and doesn’t leak. Love the design. Quick delivery. No complaints 😊would buy again.
March 5, 2026
Reply from Chilly's
Hello David,
Thank you so much for your wonderful review!
We're delighted to hear the product works perfectly for you and that you love the design.
It’s great to know it arrived quickly too! We truly appreciate your support and look forward to your next purchase 😊
All the best,
Julia
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