Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the bottles and have most of the different styles including the cups as some work better for different situations and day to day life. I have only dropped a star because I bought a carabiner... See more
Company replied
Review your couriers. Could have been 5 star if package wasn't left out in the rain all day long. Good job that your layers of packaging protected the bottles ordered but I was left with very soggy bo... See more
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Lovely “love hearts” coffee cup — absolutely beautiful design. Despite the cream‑coloured lid, lipstick marks don’t transfer and wipe off easily, which is a real plus. I much prefer this older‑sty... See more
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Company details
Written by the company
Chilly's mission is to accelerate the adoption and everyday use of reusable products. We aim to do this through creating products with the perfect balance of distinctive style and unrivalled performance.
Contact info
London, United Kingdom
- support@chillys.com
- chillys.com
4.2
Great
116K reviews
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I STILL HAVENT RECIEVED MY ORDER!!!
March 31, 2026
Reply from Chilly's
Hello Dimitris,
I'm really sorry that you haven't received your order yet. This is certainly not the level of service we aim to provide.
I'd love to look into this for you. Kindly expect an email from me shortly.
Many thanks,
Julia
My fourth bottle now
My fourth bottle now, tried cheaper options and series 2 bottles. But can’t beat these
March 30, 2026
Reply from Chilly's
Thanks so much for your continued support, it really means a lot to us! 💙 We’re so glad to hear our bottles keep being your go-to, even after trying other options. Hope your fourth one serves you just as well as the others!
Chilly's Sports Style Bottles
The two bottles I purchased arrived very promptly and were cleverly wrapped and packaged so they weren't damaged. The colours I ordered (one black, one pink) were just as they were depicted on the website. The lids and spouts on the bottles are just as I'd hoped and easy for children to secure.
March 30, 2026
Reply from Chilly's
Hi Kate, thank you so much for your lovely review! We’re really happy to hear everything arrived safely and that the packaging did its job 🎁
It’s great to know the colours and design met your expectations, and that the bottles are easy for little ones to use too. We hope they get plenty of use!
Reply from Chilly's
Hi Jack, thank you so much for your amazing review, that truly means the world to us 🌍 We’re so happy you had such a great experience, and we hope to see you again soon!
Very good handy cup
March 30, 2026
Reply from Chilly's
Hi Muireann, thanks so much for your review! We’re really glad to hear you’re finding your cup handy and easy to use 🙌 We hope you continue to enjoy it!
I don’t recommend
The bottle is very heavy and look like more for hiking than for daily use at the office
Also the surface is rough as well that is not visible or indicated in the product criterias
I am disappointed since I have bought 2, one for me and one for my husband
I will not recommend
March 30, 2026
Reply from Chilly's
Hello Ines,
Thank you for your feedback.
We’re sorry to hear that our Series 2 Flip Bottles didn’t meet your expectations.
We do include the weight of each bottle on the product page to help customers better understand the design and provide a clear idea before the purchase.
Regarding the surface, the textured finish is intentional and designed to provide a more secure grip. We understand that this may feel different from what you were expecting and may not suit everyone’s preference.
We appreciate you taking the time to share your experience, it helps us improve how we present and improve our products.
All the best,
Julia
High quality product and good value for…
High quality product and good value for money. Would recommend.
March 30, 2026
Reply from Chilly's
Hi there, Thank you so much for your kind review! We’re really glad to hear you’re happy with the quality and value of your product ⭐
We truly appreciate the recommendation and hope you continue to enjoy it!
Reply from Chilly's
Hi Linda, thanks so much for your review! We’re really glad to hear everything was exactly as described and that the delivery met your expectations too 😊
We appreciate your support and hope you enjoy your Chilly’s product!
Mixed feelings
Prompt acknowledgment and delivery of the item. Very pleased with the appearance of the bottle BUT I bought this bottle to replace my previous one which seemed to be leaking and this new one seems to leak too - very disappointing. Are Chilly bottles not meant for holding liquids? So mixed opinion and may buy a different manufacturer’s in future.
March 27, 2026
Reply from Chilly's
Hi Amanda, thank you for taking the time to leave a review.
We’re really sorry to hear this, especially as you were pleased with the look of the bottle, it definitely shouldn’t be leaking.
Our original bottles are designed to be completely leakproof, so this isn’t the experience we’d expect. We’d really like to help get this sorted for you.
We’ve reached out to you via email to look into this further and get things resolved as quickly as possible.
We appreciate your feedback and hope we can turn this around for you.
Great product
The new cup design is great, love the shape, the feel and the quiet base. Bought both sizes and they arrived quickly and in perfect condition, I have been buying from Chilly for a number of years and they are a great company to deal with, everything is straightforward, and I know from a previous request to them they have a great after sales team who helped me find what I needed,
March 27, 2026
Reply from Chilly's
Hello Jo,
Thanks so much for your wonderful feedback! We’re delighted to hear how much you’re enjoying the new cup design — from the shape and feel to the quiet base. It’s great to know both sizes arrived quickly and in perfect condition.
We truly appreciate your continued support over the years and your kind words about our team — it means a lot to us!
If there’s ever anything we can help with, please don’t hesitate to get in touch.
Kindest regards,
Kristine
Had an issue with a coffee mug
Had an issue with a coffee mug. Contacted Julia via chat system on website, all sorted in 5 mins. Superb service !
April 11, 2026
Unprompted review
Reply from Chilly's
Hello Matt,
Thanks for your feedback! We’re really pleased to hear your issue was resolved so quickly and that you had a great experience with Julia. Rest assured that we'll extend this over to her.
If you ever need any assistance in the future, we’re always here to help.
Kindest regards,
Kristine
Reply from Chilly's
Hello Kathy,
Thanks for your feedback! We’re really pleased to hear you had a great experience and that our team was able to respond quickly and helpfully.
We truly appreciate you taking the time to share this!
Kindest regards,
Kristine
Reply from Chilly's
Hello Cherrie,
Thanks so much for your feedback! We’re delighted to hear everything arrived just right and on time, exactly as it should be.
If you ever need any help in the future, we’re always here for you.
Kindest regards,
Kristine
I never received a parcel from Chilly's…
I never received a parcel from Chilly's via Evri that was supposed to be delivered and left in the 'safe space'. It was never there to be collected. Contacted Evri's customer service, and they promised to resolve the problem with Chilly's. After a few weeks, I'm still without the product that I've ordered. And now, I've been ghosted by Evri's customer service. It's not Chilly's fault directly, but as a reliable brand, I expect better delivery service than what Evri provides. I can't believe that after so many bad experiences with this company, they are still allowed to operate in the UK.
March 20, 2026
Reply from Chilly's
Hello Adam,
Thanks for sharing your feedback!
We’re really sorry to hear about your experience and we understand how frustrating this must be, especially when your parcel hasn’t arrived as expected. While this sits with the courier, we absolutely take your feedback seriously and want to make this right.
We’ll be reaching out to you directly to look into this and help resolve things as quickly as possible.
Kindest regards,
Kristine
Brilliant customer service
Brilliant customer service - when I got muddled (twice!) by which lid I needed for my bottle - Chilly’s rep was very understanding and very quick to sort this for me. Excellent!!
April 10, 2026
Unprompted review
Reply from Chilly's
Hello there,
Thanks so much for your kind feedback! We’re really glad our team could help you find the right lid and make the process as smooth as possible — even with a bit of back and forth 😊
If there’s anything else you need going forward, we’re always happy to help.
Kindest regards,
Kristine
Reply from Chilly's
Hello Juliet,
Thanks for your feedback! We’re so pleased to hear the Chilly's coffee cup made a great gift and that it’s been well received.
If you ever need any assistance in the future, please feel free to reach out.
Kindest regards,
Kristine
Great designs and they keep everything as expected.
I have been using Chilly's for several years and have bottles and cups in most of their sizes and series.
In my experience they keep things hot for several hours and very cold for a couple of days.
As the innovations have changed the designs I have upgraded but still use my series 1, 2 and 3 bottles around my house to keep me hydrated.
I have 1 bottle in the bedroom, one in the lounge, 2 in the car, 1 in the study and several insulated cups and 3 food pots to keep food and drinks warm or cold as necessary.
August 4, 2025
Reply from Chilly's
Hello Jill,
Thank you so much for your wonderful feedback! We’re delighted to hear you’ve been enjoying our products over the years and that they continue to perform well for you. It’s great to know they’ve become part of your daily routine across your home and beyond!
If there’s anything we can help with in the future, we’re always here for you.
Kindest regards,
Kristine
Reply from Chilly's
Hello Crystalle,
Thanks for your feedback! We’re glad to hear you’re satisfied with your experience.
If you ever need any help in the future, please don’t hesitate to get in touch.
Kindest regards,
Kristine
Reply from Chilly's
Hello Juliette,
Thanks so much for your feedback! We’re really pleased to hear that your order arrived quickly and that you’re happy with the quality — it’s great to know we’re meeting your expectations time and time again.
We truly appreciate your continued support!
Kindest regards,
Kristine
Reply from Chilly's
Hello Annie,
Thanks so much for your lovely feedback! We’re delighted to hear that the product was a great choice for your grandson and that he’s finding it easy and enjoyable to use.
It’s especially nice to know that the bright colours stood out and made it even more appealing for him.
We really appreciate you taking the time to share your experience with us — it means a lot!
Kindest regards,
Kristine
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